Northwest Jeep Chrysler Dodge Ram

Service worse than bad!!!!! Purchased Jeep Cherokee, with trail hawk transmission price was good, required a tow assist package be installed which was a surprise. Now my GPS requ Purchased Jeep Cherokee, with trail hawk transmission price was good, required a tow assist package be installed which was a surprise. Now my GPS requires upgrade ( per factory ) who sent me a usb card. tried the usb card in both ports, would not work. Took to a mechanic, no power to usb's, the connection just happens to be where the low assist package is hooked up, and it appears NWjeep did not reconnect the usb's as they should have. Tried to contact service and I get no response. Zero call back ( you can only text service, they call/text back as they please ). Now my GPS is past the update deadline and never knows where it is, won't calibrate. I am taking into another dealer looking at minimum of $340.00 to repair. Great while selling you a car, service sucks. More

Frustrating Service, Treated Like An Inconvenience I purchased a new 2018 Jeep Rubicon Unlimited at this dealership about a year ago. As I sit here waiting for routine service I realize that every sin I purchased a new 2018 Jeep Rubicon Unlimited at this dealership about a year ago. As I sit here waiting for routine service I realize that every single experience with this dealership is frustrating. The sales experience was frustrating due to a complete lack of communication on an order and zero follow-ups. The service department demonstrates a complete lack of customer service and typically borders on rude, regardless of the representative. Today’s experience was no different. I was greeted with a cold stare and felt very much like an inconvenience. I was scheduled for routine service but mentioned a few other issues I’ve had with the vehicle that I’d appreciate they check out (not necessarily to resolve) and was essentially scolded for suggesting they consider anything other than the oil change. For them to do anything more... even just listen to the engine, would require I schedule another appointment. It wasn’t just the answer, it was how it was handled. I love my wrangler. I hate the fact I have to service it at this location. I have 2 other vehicles - BMW and a Buick, and a remarkedly different experience at both of those locations. More

If you are looking to buy a new vehicle, this is the place f We’ve been buying our vehicles at NW Jeep for over a decade. The wife and I enjoy checking out the latest tech and gadgets and todays new vehicles a We’ve been buying our vehicles at NW Jeep for over a decade. The wife and I enjoy checking out the latest tech and gadgets and todays new vehicles are full of them! This year as a anniversary gift to one another, we decided we'd buy new rigs. We ran into a slight hiccup this time, but without hesitation the crew at NW Jeep did not disappoint! They were able to get us into the exact rigs we were looking for. The salesmen, Jeff Elicker and John Raptor even went out and helped detail the new ones to get us back on the road quicker. Dave Shappell made everything fall in place on pricing and Rick had our paperwork wrote up lightning fast! You Guys Rock! Thank you for another awesome buying experience! Marcus and Paula H. More

Not any contact since purchase Took all day. And then had to dealership because of their error in paperwork. Took info from me with no benefit to me. Over all experience was poor Took all day. And then had to dealership because of their error in paperwork. Took info from me with no benefit to me. Over all experience was poor. And follow up is not there at all More

They ripped me off!!! They Sold me a used car that had a bad engine, they cleared the check engine code so I would not notice, second day car failed They Sold me a used car that had a bad engine, they cleared the check engine code so I would not notice, second day car failed More

Best Buying Experience We've Ever Had My husband and I drove 2 trades 4 hours down to this dealer because they offered us a deal on 2 new Jeep Gladiator Rubicon Launch Editions that we cou My husband and I drove 2 trades 4 hours down to this dealer because they offered us a deal on 2 new Jeep Gladiator Rubicon Launch Editions that we could not resist. They were friendly, respectful, treated us like family (the good family members that everyone likes, not the family members that no one likes) and there were ZERO bad surprises but plenty of pleasant surprises! They went above and beyond helping my family and myself with these purchases (remember we bought 2 vehicles from them at the same time). We were there for 5 hours (no fault of their own) and it was an awesome 5 hours! I highly recommend this dealer to anyone near or far from them. They are amazing and we will be repeat customers whenever it's time for us to buy a new Jeep again. More

Service department They always perform the service work on time and keep me completely informed of the process both personally and via text. Very professional service de They always perform the service work on time and keep me completely informed of the process both personally and via text. Very professional service department! More

Great service representative My service representative is lain and he has always taken great care of me in scheduling my appointments and giving me updates on how things are progr My service representative is lain and he has always taken great care of me in scheduling my appointments and giving me updates on how things are progressing very professional highly recommend NW Jeep Thanks Larry More

Straight answer! I recently made a call and talked to Tallia. She was quick and responsive to my questions, no run around. She was a pleasure to take and deal with my I recently made a call and talked to Tallia. She was quick and responsive to my questions, no run around. She was a pleasure to take and deal with my issue. Thank you More

Great used car buying experience We bought a used Jeep Renegade and had the best experience we have ever had at a dealership. The process was transparent and our sales rep was friend We bought a used Jeep Renegade and had the best experience we have ever had at a dealership. The process was transparent and our sales rep was friendly and engaging. More