Ahmed was incredible in helping my growing family fight the right vehicle for us. We made multiple trips to test car seats and we were very happy with the service provided.

Horrible Purchase Experience. I highly recommend you do NOT Purchase a vehicle from this dealership!

recently upgraded to a vehicle that finally fits my dogs, all of our gear, and the goals we're working toward, and I couldn't be happier with the experience at Northwest Jeep. Anyone with multiple working dogs knows that your vehicle becomes a huge part of your lifestyle—from training days and trial weekends to road trips, crates, equipment, and everything in between. Finding the right setup was important, and the team made the process smooth and stress-free. A special thank you to Bill Lively for his outstanding customer service. Bill was knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer questions, made sure I found the right vehicle for my needs, and made the buying experience enjoyable from start to finish. If you're looking for a new vehicle, I highly recommend working with Bill Lively and the team at Northwest Jeep. I'm excited to start making memories in this Tahoe with my dogs and all the adventures ahead!

I was so pleased with the service I received Adrian was wonderful!!! She was so polite and helpful. I’m in my seventies and she made the whole experience great. Thank you !

xxxx-poor communication skills by Adrian. It took 7 days for diagnostics, and one month to repair. I was assigned to Adrian, and she avoided my phone calls, texts, and lied multiple times about what was happening to my Jeep. Adrian showed me her computer/workload and explained that she was overloaded, and I was not her only customer. I couldn’t believe she wanted empathy from me. The quote started around $1000, after the first week, then $3000 the 2nd week, $5000 the 3rd week, and ended at $6000 on the 4th week. I reported Adrian to the manager, and he shared that it was his first day as manager. I guess they all want empathy. After my call to the manager, Adrian started leaving voicemails saying she knows I reported her to the manager. Adrian stated I cut her legs off by calling the manager. She stated she adjusted the price from $7000 to $6000 to help me, but forgot the simple task to take off the core charge. After speaking with the manager, they gave me a rental after a month of lies and avoidance by Adrian. Adrian told me that the mechanic broke a part on my Jeep and will replace it free of charge. The manager said she lied, and he will make sure he handles it internally. I called and left a voicemail saying my Jeep was making the same noise when I picked it up from the service department. It’s going on two weeks, and no one returned my call. I will not take my Jeep back to them again. Untrustworthy and unprofessional to say the least.

If you value your vehicle, your wallet, or even the basic courtesy of having your calls returned, avoid Northwest Chrysler Jeep Dodge at all costs. Northwest Jeep’s service department turned what should have been a straightforward warranty repair into a multi year mechanical disaster—then refused to take responsibility when their mistakes caused catastrophic damage. In 2020, they replaced the spider gears in my rear differential under warranty at only 43,000 miles. They documented using the required limited slip gear oil at that time. Two years later, during a routine 4x4 service, they reported “metallic haze and small metal flakes” in the differential— and attributed this to an over torqued bolt from their own prior repair. They performed no corrective work, and this time failed to document using the required limited slip oil at all. When I questioned the contamination, they repeatedly dismissed it as “normal break in” and assured me there was no risk. Twenty days later, after I returned because I could hear noise from the rear end, they again claimed nothing was wrong. And again, they failed to document using the correct limited slip oil when refilling the differential. Fast forward to 2025: with only about 17,000 miles on the supposedly “repaired” gears, the rear differential catastrophically failed—destroying the ring and pinion, LSD, carrier, and axle housing. The vehicle was left completely inoperable. An independent shop found the cross pin had come loose, the retaining bolt was missing, and the fluid did not appear to be limited slip oil. Their conclusion was blunt: the failure was consistent with improper prior service. When I contacted Northwest Jeep’s service manager, he initially acknowledged the abnormal nature of the failure and said they could help with reduced parts and labor costs—pending approval from ownership. That was the last meaningful communication I ever received. Over the next month, I left more than a dozen voicemails for multiple service managers and the general manager. Not one was returned. With my vehicle unusable and Northwest Jeep stonewalling me, I had no choice but to pay over $6,000 out of pocket for a full rear axle replacement elsewhere. I then filed a complaint with the Better Business Bureau. The BBB attempted to contact Northwest Jeep several times. The dealership ignored them too. Northwest Chrysler Jeep Dodge’s service department not only failed to perform proper repairs, they caused extensive damage, dismissed clear warning signs, used incorrect or undocumented fluids, and then ghosted both their customer and the BBB when held accountable. I strongly warn anyone considering doing business with Northwest Chrysler Jeep Dodge: their negligence cost me thousands of dollars, months without a vehicle, and endless frustration—followed by complete silence when confronted with their mistakes.