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Northtown Subaru

Amherst, NY

4.9
514 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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514 Reviews of Northtown Subaru

February 28, 2025

Knowledgeable and personable staff made the purchase of my new car stress free. Went over all the options, features, and add-ons I was interested in and several I wasn't aware of on the '25 Outback. Was pa More

by BenWolf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wilkinson, Michael Ahern
Feb 28, 2025 -

Northtown Subaru responded

BenWolf, we're delighted to hear that our team at Northtown Subaru made your car purchase a stress-free experience! It's great to know you felt informed and comfortable throughout the process. We look forward to assisting with any future service or accessory needs!

February 28, 2025

Excellent support from Gabriel in servicing my car, even providing a loaner when they couldn’t get parts on the same day. More

by Wrotnic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel N.
Feb 28, 2025 -

Northtown Subaru responded

We're delighted to hear that Gabriel provided excellent support during your visit at Northtown Subaru. It's great to know the loaner car helped while waiting for parts. Thank you for sharing your experience!

February 28, 2025

The team was friendly and professional as always! They took extra care to try and figure out my issue and held onto the vehicle for a few days to ensure it didn’t return. I was looking to potentially More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey , Michael Ahern
Feb 28, 2025 -

Northtown Subaru responded

Nick, we're delighted to hear that our Northtown Subaru team provided such attentive service! It's wonderful knowing their dedication has made you reconsider your next vehicle choice. We appreciate your loyalty and look forward to assisting you in the future!

February 26, 2025

I did not buy my 2017 Forester Touring at Northtown which I sincerely regret. But I did transfer all my service there because of total incompetence at another dealer. I have been extremely impressed wit More

by Jehu720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stewart
Feb 27, 2025 -

Northtown Subaru responded

Thank you for sharing your experience with our service department at Northtown Subaru! We're delighted to hear that we've earned your trust and appreciation. Your kind words mean a lot, and we're here whenever you need us!

February 25, 2025

This was the first time I was ever in the market to buy a new car. I was very pleasantly surprised and grateful that they made it very easy to test drive, figure out financing, and also sign off and explain More

by kaczordan834
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Bahgat
Feb 25, 2025 -

Northtown Subaru responded

We're delighted to hear that your first car-buying experience was a positive one at Northtown Subaru! Our team is committed to making the process smooth and enjoyable, so it's great to know we hit the mark. Thank you for recommending us, and enjoy all the adventures in your new Subaru!

February 25, 2025

Very helpful, communicative, and accommodating. I was able to review cars I was interested in and pick up our vehicle by the weekend. More

by arandazz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason D, Michael Ahern
Feb 25, 2025 -

Northtown Subaru responded

We're delighted to hear that our team at Northtown Subaru was helpful and accommodating during your car selection process. Thank you for choosing us, and enjoy your new vehicle!

February 25, 2025

Excellent customer service. Made the test drive experience easy and smooth. Amani made the entire process streamlined and clear. She was upfront about all of the options and mad More

by MiguelQ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amani Elbanna , Michael Ahern
Feb 25, 2025 -

Northtown Subaru responded

MiguelQ, we're delighted to hear that Amani provided excellent service and made your first leasing experience at Northtown Subaru a smooth one. Thank you for the kind words, and we look forward to welcoming you back for your next vehicle!

February 25, 2025

I would like to thank Caleb for helping me get my retirement car . I love the Army Green color of my 2024 Crosstrek. It was a smooth Purchase and I couldn’t be happier . More

by Yvonne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb
Feb 25, 2025 -

Northtown Subaru responded

Yvonne, we're delighted to hear that Caleb made your car-buying experience smooth at Northtown Subaru! Enjoy every moment with your new 2024 Crosstrek in Army Green.

February 24, 2025

Chris Troxel has done it again, worked with us ( the wife this time ) for a second purchase with complete satisfaction ! Talk about consistent quality service, he represents Northtown Subaru with the highest More

by dlong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel
Feb 25, 2025 -

Northtown Subaru responded

Thank you for sharing your experience! We're delighted to hear that Chris and the Northtown Subaru team provided consistent quality service for your second purchase. We appreciate your continued trust in us! Safe travels!

February 24, 2025

May have done this review previously but happy to resubmit because the experience was so positive ! With multiple purchases of the 2025 Forester, CHRIS TROXEL was able to make the buying experience i More

by dlong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Troxel
Feb 25, 2025 -

Northtown Subaru responded

Thank you for sharing your positive experience with Chris and the team at Northtown Subaru! We're delighted to hear that you've had such a smooth buying process, and we truly appreciate your continued trust in us. Looking forward to assisting you again soon! Enjoy your new ride!

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