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Northtown Mazda

Amherst, NY

4.8
39 Reviews

3900 Sheridan Drive

Amherst, NY

14226

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39 Reviews of Northtown Mazda

February 12, 2025

GARFIELD was great! He spent time finding a car and deal that would work. He answered all questions and willing to go above and beyond. More

by Nick R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Info WideWall
Feb 12, 2025 -

Northtown Mazda responded

Nick, we're delighted to hear that Garfield went above and beyond for you at Northtown Mazda. Thanks for sharing your experience with us!

February 03, 2025

My overall experience from the day I walked in to the day I picked up my car was one of the worst experiences. I wasn't told about hidden fees. I told them the day I wanted my car payment. That never went r More

by krista2414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexis, Info WideWall
Feb 04, 2025 -

Northtown Mazda responded

Krista, I'm truly sorry to hear about your experience. It sounds like we missed several opportunities to provide the level of service you deserve, and I apologize for any inconvenience caused. If you're open to discussing this further or have additional concerns, please reach out at your convenience. Thank you, Brian O'Neill - Service Manager - 716-529-3900 X 12120

February 03, 2025

I had a great experience here. I live in Rochester and the hour drive to Buffalo was well worth it ! More

by Kterry1478
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexis
Feb 04, 2025 -

Northtown Mazda responded

Thanks for making the drive to Northtown Mazda! We are thrilled you had a five-star experience.

January 29, 2025

Nick Martin, my sales representative, did an excellent job of meeting my needs. He took extra time to set up my dashboard and made leasing my CX-5 a pleasurable experience . More

by gresensmarsha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Info WideWall
Jan 29, 2025 -

Northtown Mazda responded

We're delighted to hear that Nick Martin provided you with an excellent leasing experience at Northtown Mazda! It's great to know he went the extra mile in setting up your dashboard. Enjoy your new CX-5!

January 22, 2025

Always kept informed and love the clean car that is returned to me! Always easy to get a convenient appointment. More

by peggyf1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Info WideWall
Jan 22, 2025 -

Northtown Mazda responded

Thank you for sharing your experience with Northtown Mazda! We're delighted to hear that our team keeps you informed and provides convenient appointments. Enjoy the clean car, and we look forward to seeing you next time!

January 21, 2025

No high pressure sales tactics. Brenton is a top notch sales person. Customer service is second to none. Northtown gave me a better price than the competition. No B.S.. I told them More

by Timothy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Info WideWall
Jan 21, 2025 -

Northtown Mazda responded

Timothy, we're delighted to hear that Brenton and the Northtown Mazda team provided you with exceptional service and a great deal. Thanks for choosing us!

January 20, 2025

If you are looking for a Mazda, please go here and ask for Garfield , he is a wonderful sales person and great guy. The dealership is impeccable, the people are wonderful and the product is state of the a More

by Dblbandemily
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garfield knott, John in finance
Jan 21, 2025 -

Northtown Mazda responded

Thank you for recommending Garfield and the team at Northtown Mazda! We're delighted to hear that your experience was top-notch from our staff to our vehicles. Enjoy driving your new Mazda!

January 03, 2025

Northtown always provides good service. The staff is knowledgeable, always goes the extra mile and treats their customers well. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raeann Puleo
Jan 03, 2025 -

Northtown Mazda responded

Thank you for recognizing the dedication of our team at Northtown Mazda! We're delighted to hear that you've consistently received excellent service from us. We look forward to continuing to serve you in the future!

December 26, 2024

I made an appointment for an oil change and checking my car brakes and rotors issues because not smooth driving. They took my car right in and did the requested service which they changed rear and front ro More

by Shahnewaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Info WideWall
Dec 26, 2024 -

Northtown Mazda responded

We're delighted to hear that Jessica and the Northtown Mazda team provided excellent service for your car's needs. Thank you for recommending us, and we hope you're enjoying a smooth drive!

December 16, 2024

Very helpful tech associate. I was in Fowler an oil change and was out in 45 minutes Thank you! More

by sadin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Info WideWall
Dec 16, 2024 -

Northtown Mazda responded

Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Northtown Mazda!

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