3900 Sheridan Drive
Amherst, NY 14226
Reason For Visit
Did you purchase or lease a vehicle from this dealership?
administration Dept.
How was your experience with the vehicle financing process? (Optional)
How would you rate the speed of your transaction? (Optional)
How would you rate the dealership's explanation of final vehicle pricing? (Optional)
If you traded in or sold a vehicle, how was that experience? (Optional)
How was the communication from the service department? (Optional)
How would you rate the service center's explanation of cost of service? (Optional)
How was the speed of service for your vehicle? (Optional)
How would you rate the quality of work performed? (Optional)
How was your vehicle home delivery from this dealership? (Optional)
Did you wait at the dealership during your service visit? (Optional)
How was your service pickup and delivery with this dealership? (Optional)
How important is the quality of the dealership's service center in the decision of where to purchase a car? (Optional)
By clicking "Submit Your Review" you expressly agree to DealerRater's Terms of Use and Community Guidelines and certify that you are not associated with a dealership.
Service was good, workers were polite and professional. Did not have to wait too ling.
Aaron and Joe made sure I had the best possible buying experience.I would highly recommend
Great service! Great people! I’ll definitely be coming back for all my services. William was great!
It was a smooth and easy buying experience. Absolutely love my CX-5! It’s beautiful!
My experience with Northtown Auto was Good and Bad. The Good: We purchased a Mazda sight unseen (except for video) for my wife, to be delivered to our home about an hour away.  The purchasing and delivery of the vehicle went great. Aaron, the salesperson, was very friendly & knowledgeable. He made the paperwork and delivery easy and fast, taking about 1 hour total. The Bad: My wife took the car out the next morning for the first time and noticed the interior smelled like smoke, especially with the doors closed and the seat belt against her chest.  There was no mention of the previous user being a smoker, so I contacted Aaron to see what they could do.  Apparently his hands were tied.  I also reached out to Aaron's Sales Manager Joe, but was greeted with silence.  Joe and Aaron were both very helpful and responsive when I was looking for a vehicle. But when we had an issue just a day after delivery, Northtown failed to take ownership or responsibility and would not discuss the matter or potential solutions, like reasonable people would.  My experience left me feeling that Northtown is just your stereotypical used car dealership. Â
Everyone here is super nice and very helpful. They are also very easy to work with.
Log in with the credentials you used last time you wrote a review.
We'll send you an email to verify your review.
Don't worry, we won't share this with anyone.
Please be sure that both your review and the title of your review reflect this new recommendation.
Would you like to update your review title?
You can choose up to 10 employees. Please deselect an employee in order to choose someone else.