Northside Imports Houston

Buyer Beware! My family lost all of our vehicles in Hurricane Harvey. I found a well-priced vehicle at Northside Imports that met all of my needs (and some of my w My family lost all of our vehicles in Hurricane Harvey. I found a well-priced vehicle at Northside Imports that met all of my needs (and some of my wants). I inquired about it through Northside Imports’ website and was contacted by one of their salespeople. We spoke on the phone, text, and he even sent me a video of the vehicle. I set up an appointment for later that day, and drove across town to their dealership. The salesman was super nice, we took a test drive, and agreed on a number pending a 3rd party inspection, which is a necessity post-Harvey. The inspection only found a couple of issues, the worst being that the battery was bad and on its last legs. I took the report back to Northside Imports to discuss it and see about getting the battery replaced since they should have caught that in their inspection. This is where the whole experience took a major downturn. The salesman was helping someone else, so I talked to one of the managers, Parish Hadley. Parish treated me like a piece of garbage, something less than human. Here is the end of our conversation: Me: “Out of the couple of issues here, I’d like the dealership to replace the battery. It should have been caught in your inspection.” Parish Hadley: “There’s nothing we can do for you. The vehicle is already priced competitively.” Me: “You can’t replace a battery?” Parish Hadley: “Batteries go out all the time. My wife’s went out last week. Do you want the vehicle or not?” Me: “I need a vehicle. But the vehicle needs to have a reliable battery.” Parish Hadley: “Well, if your battery dies in a week, call us and we’ll see what we can do.” Me: “This is how you treat victims of Harvey?” Parish Hadley (snarkily as he walked away): “We try to accommodate our customers.” How was that accommodating? I can’t capture in a review how horrible this conversation was, and how rude, arrogant, and downright mean Parish Hadley was during it. What should have been a renewing moment for me in replacing a vehicle after losing one in Harvey was completely destroyed by this guy. He is most of the reason for my low review of this place. The rest of the reason being that if your Maserati dealership is running so tight that you can’t afford to replace a battery on a pre-owned vehicle, that should give you some indication on how they run their business, and what you can expect when you go there. Get a 3rd party inspection! They won’t do anything about the findings, but at least you’ll know, and can hopefully walk away. More

Best car buying experience There are 2 Alfa dealers 5 min from my house and I chose to drive 40 miles to buy from Northside Imports. Ben Weatherford is honest ,helpful,and knowl There are 2 Alfa dealers 5 min from my house and I chose to drive 40 miles to buy from Northside Imports. Ben Weatherford is honest ,helpful,and knowledgeable. The entire staff was nice and great to do business with. Thanks so much More

Excellent Care My salesperson was communicative and attentive. I found him pleasant, knowledgeable and understanding. He never hounded me and was quick to go above a My salesperson was communicative and attentive. I found him pleasant, knowledgeable and understanding. He never hounded me and was quick to go above and beyond. More

Ryan Hon is an Ace! Thank you to Ryan hon for really taking care of me. This was the quickest car buying experience I've ever had. And thank you to Santiago for handling Thank you to Ryan hon for really taking care of me. This was the quickest car buying experience I've ever had. And thank you to Santiago for handling everything including the delivery. More

Informative sales person Cameron was Very helpful in our quest for a Maserati. Thank you very much for the information given and helping search in the temporary lot. Cameron was Very helpful in our quest for a Maserati. Thank you very much for the information given and helping search in the temporary lot. More

Best Customer Service. DeAngelo Burrell is the best. We saw few car before I made my decision. He will work with you and will make you comfortable with your purchase. DeAngelo Burrell is the best. We saw few car before I made my decision. He will work with you and will make you comfortable with your purchase. More

Great experience DeLawrence and Vince are the best. They respected my schedule and the result was the most productive and satisfying buying experience to date, which m DeLawrence and Vince are the best. They respected my schedule and the result was the most productive and satisfying buying experience to date, which means something in my declining years. If you enjoy working with friendly people that know their business, than this is the place for you. More

Customer Service I purchased a 2016 Maserati Qutroprte from Delawrence at the dealership in August 2016. I had problems with my fuel injector a week or so after I rec I purchased a 2016 Maserati Qutroprte from Delawrence at the dealership in August 2016. I had problems with my fuel injector a week or so after I received the car. Ryan and Delawrence did everything they could to get my car back to me as soon as possible and make sure I was taken care of. There customer service and service department is fantastic! More

Terrible sales experience and failure to take responsibility I had a deal to buy a used car from the dealer. I wrote them a personal check which their check processor could not process. Per the processor's sug I had a deal to buy a used car from the dealer. I wrote them a personal check which their check processor could not process. Per the processor's suggestion, I got a conference call setup with my Bank, Ally Bank, and the processor. My bank told the processor that I had well more available funds than was needed for the check. The processor still could not process the check. I told the dealership to have my salesman contact me. My salesman contacted me shortly and stated that there was nothing to worry about, the check would clear in 24 hours, and that I could come pick the car up that night if I wanted to. I couldn't make it back that night, and I told him I would come in the morning. This is all undisputed facts, documented in writing via e-mail exchanges. They sold the car that night to someone else as I found out the next morning. I complained to everyone and every state department I new of. The Texas DMV even instigated an investigation based on the facts I produced. I moved on and found a great car and deal at another dealer. 9 months later: I get an email from the dealer asking me to do business with them again via the BBB complaints public website. After I responded telling them you must be crazy based on my last experience, they post a statement with false and slanderous statements about the incident. This dealership has never fessed up to the fact that they screwed up, they always blame me and put stink on me. Do yourself a favor and avoid this place at all possible costs! More

Bait and Switch Horrible Service I took my Fiat in to have an issue with the gas tank repaired, among other things. It took almost two weeks to get the car back. Each time they called I took my Fiat in to have an issue with the gas tank repaired, among other things. It took almost two weeks to get the car back. Each time they called, they kept adding more things that were wrong. The original issue I asked them to repair, they didn't, but charged me for it. I picked up the car, went to the gas station and immediate discovered they never repaired the issue with the gas tank. Brought the car back, and was told it would be another $1200 to fix it. I told them no and to return my car. Then they dropped the price another $400. I told them no and had to threaten them with calling the police to get my car back. Had to contact Fiat who contacted the dealership to get the car back. Then Ryan called and made another offer to replace the tank for $450. If they didn't fix it in the first place, do you really think I'm going to fall for the bait and switch tactic and another two weeks without a car and have them fix it only to discover they haven't fixed it and it'll be more money? Seriously? The service department used to be really good when it was at AutoNation with Chrysler. Each time I've taken it in for service now it's the same story. Said they fixed it, then 'discover' something else that has to be fixed. IF they did in fact replace the part on the tank, why did they never test it to make sure it was fixed? What if that were my brake lines? Then they started telling me that I must drive on dusty roads or overfilled the tank and that's what caused the problem. Neither of those were the cause. I checked online and this is an issue with this make and model. Plenty of consumers have reported it and once replaced, it will often fail again, and the consumer is out more money. This dealership is the worst. And they never offered a loaner. I would never use them for service and after my experience with Ryan buying the car, would never buy another car from them again. THE DEALERSHIP SAYS THEY TRIED EVERYTHING. DID YOU REFUND ME THE MONEY YOU CHARGED ME FOR THE REPAIR THAT DID NOT FIX THE ISSUE THAT YOUR TECH NEVER CHECKED TO MAKE SURE IT WAS FIXED? NO. YOU JUST KEPT ASKING IF I WANTED TO SPEND MORE MONEY WITH A DEALERSHIP THAT CAN'T REPAIR OR CHECK THE ISSUE THE FIRST TIME. DON'T GO OR USE THIS DEALERSHIP. THEY ARE HORRIBLE. More