Northside Imports Houston

Absolutely phenomenal I had a wonderful experience and Northside Imports Houston. The staff was extremely knowledgeable, professional, and friendly. It is rare to step into I had a wonderful experience and Northside Imports Houston. The staff was extremely knowledgeable, professional, and friendly. It is rare to step into a car dealership and feel comfortable in the presence of those asking for your business, but here I felt at home. The staff were quick to accommodate and answer any questions I had; they were also sure to guide me in the proper direction. I would recommend Northside Imports Houston to anyone looking to purchase a great car new or used! More

excelent experience. Trinidad Rodriguez, our Sales person was very professional, very friendly and respectful. He gave us all the details we needed and worked with us trou Trinidad Rodriguez, our Sales person was very professional, very friendly and respectful. He gave us all the details we needed and worked with us trough all the process. Customer service was great. The finance manager was also very kind and helped us out professionaly. We totaly recomend this dealership. More

Fantastic service Dealer was great at dealing with a cretinous Mopar. Great service, Kudos to Lauren Hood! Provided the contract service, sent me on my way, dealt with Dealer was great at dealing with a cretinous Mopar. Great service, Kudos to Lauren Hood! Provided the contract service, sent me on my way, dealt with Mopar. More

Excellent service They really know how to treat a customer. Received a courtesy car for the day. They got me in and out of there within 5 hours! Had an oil change and a They really know how to treat a customer. Received a courtesy car for the day. They got me in and out of there within 5 hours! Had an oil change and a tuneup. Love these guys! More

Wonderful service! The service was outstanding! The staff is very attentive with the customers, well-mannered. The wait wasn't that bad. I'm very happy with my purchase. The service was outstanding! The staff is very attentive with the customers, well-mannered. The wait wasn't that bad. I'm very happy with my purchase. More

Great sales person and knowledgeable staff! Courtney was an amazing sales person! I was extremely impressed with her knowledge of the Alfa Romeo that my husband and I were looking into purchasi Courtney was an amazing sales person! I was extremely impressed with her knowledge of the Alfa Romeo that my husband and I were looking into purchasing. She was extremely timely in her responses, thorough in her explanation of the vehicle and its features, and extremely helpful during the negotiation phase of our visit. I would highly recommend this dealership and Courtney! More

Do no go to this place for service The too long didn't read: They wrecked my car, did a terrible job fixing it, made me wait hours at their dealership, got me a bad loaner car, couldn't The too long didn't read: They wrecked my car, did a terrible job fixing it, made me wait hours at their dealership, got me a bad loaner car, couldn't figure out why I had a check engine light, told me it would be ready 5 times before it was actually ready, wouldn't answer my calls, wouldn't return my calls, and would tell me they would call me with updates and failed to follow through. And then they tried to act like they did a good job. I went there to get warranty work done on my car (service engine light coming on). When I got there, I had to wait 3 hours to get a loaner car because they thought I wouldn't need one despite anticipating a multi-day wait. They got me a loaner (possibly the crappiest car I've ever driven). Next morning, they call and say they can't figure out why I had a service engine light, but that they would work on other things and would give me an update call by 4:30. No call came, so I called them and they told me a part I need would be in the next morning and they'd call me first thing the following morning. No call came, so I left a message at lunch. No call. I called again at 3 and they finally answered, saying again the car would be ready the following morning and they'd give me a call. They actually call this time (though not until mid-day) and say the car would be ready by the end of the day. I get a call an hour later. They crashed my car. No joke. They crashed it. Still can't get me a better loaner. They "fixed" my car (they did a terrible job, there are still small marks they missed because they can't do anything right) and acted like they were doing me a favor fixing the damage they did. The following Monday (so they've had my car for a full week at this point), they tell me they finally figured out why my car was having the service engine lights, tell me they'll call me the following morning, hopefully to tell me the next day it was ready. No call Tuesday. I call Wednesday and nobody answers or calls back. I call Thursday and they finally answer and tell me one service person had a family emergency (I don't know why none of the other workers could at least call over a multi-day period, but whatever) but my car should finally be ready the next day. So, after almost two weeks in the worst loaner they have, I finally get my car back, with a poor paint job, from the dealership. This was not only the worst dealership experience I have ever had, this was the worst consumer experience. And that includes ordering things off of Amazon from fake sellers. If I had to give positives (and I only do this to TRY and be fair), there were two. First, they did work me in a little sooner than expected and second, they tried really hard to fix all the major mistakes they made (but that doesn't overcome the HUGE list of mistakes). More

Northside Imports is awesome. I like the fact that most people that work there treat you pretty nice. I'm happy to wait for my car to be serviced in their waiting area because I lo I like the fact that most people that work there treat you pretty nice. I'm happy to wait for my car to be serviced in their waiting area because I love their chai latte, hot cocoa and coffee machine. I sit there and read a magazine or watch TV. I like that Santiago, the person who sold me the car over 2 years ago still acknowledges me every time I'm there. More

Recent Purchase/Issues Purchased new vehicle in Sept 2017. Issues with radio, side ground effect skirt and low oil pressure handled professionally. Problems w/lender resol Purchased new vehicle in Sept 2017. Issues with radio, side ground effect skirt and low oil pressure handled professionally. Problems w/lender resolved. Everyone at Dealer very helpful. More

First visit Very nice experience, great staff,no high pressure sales. Very open to all questions and offered any assistance needed. I would recommend this dealers Very nice experience, great staff,no high pressure sales. Very open to all questions and offered any assistance needed. I would recommend this dealership easily More