North Point Volvo Cars

From the moment we stepped into North Point Volvo on Mansell Road, we felt at ease thanks to Tony Craig. Tony's calm demeanor and approach made the entire sales experience feel like a conversation with Mansell Road, we felt at ease thanks to Tony Craig. Tony's calm demeanor and approach made the entire sales experience feel like a conversation with a trusted friend, rather than a high-pressure negotiation. His extensive knowledge of Volvo products was invaluable in helping us choose the perfect vehicle for our family’s needs. What truly set Tony apart was his patience and understanding. At no point did we feel pressured to make a decision in haste. He took the time to answer all our questions thoroughly and ensured we were comfortable with every aspect of the process. We also received a very fair value for our trade-in, which we greatly appreciated. Tony went above and beyond to accommodate our weekend schedule, even staying late past dealership hours to ensure we drove away in our new Volvo. His dedication and commitment to customer satisfaction are truly commendable. If you’re looking for a pleasant and stress-free car buying experience, we wholeheartedly recommend Tony Craig at North Point Volvo. His professionalism, expertise, and friendly approach made our purchase a truly enjoyable one. Thank you, Tony, for making us feel like part of the Volvo family! More

I worked with Marrisa and Lance to pickup a used 2021 Mazda 3 Turbo Hatchback. They both gave me clear pricing and explained everything extremely well to me. Lance was really knowledgeable and was a p Mazda 3 Turbo Hatchback. They both gave me clear pricing and explained everything extremely well to me. Lance was really knowledgeable and was a pleasure to work with. It was a great experience dealing with them. I would highly recommend working with either one of them. More

My experience with the service department has been terrible. Both times I’ve made my oil change appointment a week in advance. Both times I’ve been told I should have my tires rotated and balanced (I’ terrible. Both times I’ve made my oil change appointment a week in advance. Both times I’ve been told I should have my tires rotated and balanced (I’ve agreed to pay the $66 fee). And both times, after waiting for two and a half hours, I’ve left their service department having received only an oil change. Two and a half hours and just an oil change! With an appointment! Ridiculous. More

Louis was so helpful and went the extra mile to help me figure out my car. Just outstanding! figure out my car. Just outstanding! More

Clean and friendly dealership with nice amenities. Customer service was great and they kept me informed on repair status and got me a rental for duration of repairs. Customer service was great and they kept me informed on repair status and got me a rental for duration of repairs. More

Car check in and delivery on time. Nice and comfortable waiting area. Easy communication with staff Nice and comfortable waiting area. Easy communication with staff More

Communication with the service techs could be improved. They need to not assume we know as much as they do about the cars and also don’t be dismissive because you are busy. They need to not assume we know as much as they do about the cars and also don’t be dismissive because you are busy. More

Thank you so much to Louis for the great buying experience. I normally hate going to dealers due to the pressure and sales tactics, but I really liked that Louis was not pushy in trying to sell me experience. I normally hate going to dealers due to the pressure and sales tactics, but I really liked that Louis was not pushy in trying to sell me a vehicle. Really made my decision so much better. Additionally he kept me updated throughout the entire buying process all the way up until the vehicle was ready for pickup. Highly rate North Point Volvo and would go back to them again in the future. More

I always am impressed with the service at this dealership. I also know if I’m having issues with the technology or the navigation system the service department is always ready to help with a quick dealership. I also know if I’m having issues with the technology or the navigation system the service department is always ready to help with a quick phone call. I appreciate you all! More

This our 3rd Volvo. The service is excellent and the advisers top of the line. 👍 The service is excellent and the advisers top of the line. 👍 More