North Point Volvo Cars

WORST CUSTOMER SERVICE! I have owned Vovlos many years ago and was a big fan of this brand. I bought an XC90 from Northpoint a year ago and quickly learned that today's produ I have owned Vovlos many years ago and was a big fan of this brand. I bought an XC90 from Northpoint a year ago and quickly learned that today's product does not remote resemble the old Volvos in terms of workmanship, quality, and performance. After my first experience with Northpoint's service department, I was so disappointed in them that I immediately went straight to Nalley Lexus and traded my Volvo for a new Lexus. Obviously, this was not an ideal time to trade but I truly feel that I avoided several years of pain in heartache in dealing with a company that definitely does not care about their customers after the sale has been completed. More

Unbelievable Experience!!! I couldn’t be happier buying a car from North Point Volvo!! This is now my third car I have bought through them and every time I feel like it’s a fai I couldn’t be happier buying a car from North Point Volvo!! This is now my third car I have bought through them and every time I feel like it’s a fair and honest deal. Not only that, but Anthony Jones has been my salesman each time. He is professional, sincere, honest, and perfectly hospitable. He always follows up on the purchase and he makes time to check in and say hello when I’m there getting maintenance done. He has always found a way to get me into the best possible car in my price range....always! Drew and David make the financing part easy to do, too. Definitely a shout out to them!! They explained anything I had a question about. I don’t think I’ll ever buy a car from anywhere else! By the way, the remodel of the dealership is incredible. It’s a leek, spacious, there is coffee and sodas, television, business work space, kids playground and comfortable to wait in for your car to get fast service. It service and honesty like this that makes me not question where I’ll get my next car from. Thank you for making every time I go there be an easy, fair and totally exciting experience!! More

Beware You decide. I won’t go back. Took car in for 30k service and couple of issues. Waited in town 7 hours for call that car was ready. Finally called them You decide. I won’t go back. Took car in for 30k service and couple of issues. Waited in town 7 hours for call that car was ready. Finally called them. They had done NOTHING. They were waiting for a call from Volvo regarding one issue, and simply didn’t go ahead and do anything else. They had no intention of doing anything, and left me waiting around assuming they were actually getting at least the oil change done. This apparently is their normal approach. Totally ridiculous and disrespectful. So beware when you take your car in. They may not actually get anything done, even something as basic as an oil change. More

Just a typical car dealer doing the bare minimum They are not very detailed in their paperwork or delivery prep and just back it up with Sorry and no action. Picked up a used CPO Volvo from them and They are not very detailed in their paperwork or delivery prep and just back it up with Sorry and no action. Picked up a used CPO Volvo from them and it didn't have the coolant cap secured, so on the way home it overheathed and spiled coolant everywhere. Then they messed up my plate paperwork so bad I have been left without valid plates for days that I can't drive the car. More

Hunky-dory Worked out a satisfactory agreement after speaking at length with service manager; owner is satisfied with outcome reached. Quality communication goes Worked out a satisfactory agreement after speaking at length with service manager; owner is satisfied with outcome reached. Quality communication goes a long way toward reaching equitability. More

Low key, good price, good trade-in value given, no games We've purchased two new Volvos here. '11 and '15. In both cases they were low key and even offered to let us take the vehicles home over a weekend We've purchased two new Volvos here. '11 and '15. In both cases they were low key and even offered to let us take the vehicles home over a weekend for a long test drive. Bought first for invoice plus dealer fees of $750 total (some was xx but overall deal was fine) with more allowed on our trade that I expected given my research. Second was advertised at $5,000 off MSRP and that's what we got with no hassles. Again, $750 fees of which $250 was "etching" which is silly but whatever. It's probably their least professional thing. Both were 100% trouble free and 18 months into the second still no trips in other than routine maintenance. They even let my wife test drive other vehicles when she's waiting on an oil change. The salesman we use is actually a little too low key. He acts like he doesn't care if he sells the car. Perhaps they don't make much in comissions and it's more salary there. My biggest complaint was that they stock way too many bland versions of cars (small tires, no sport suspensions) and way too many white ones. They are probably 40% white on the lot! More

Easy to work with One phone call and Richard took care of everything much better experience than what we had at another Volvo dealership Thank you Richard for putting t One phone call and Richard took care of everything much better experience than what we had at another Volvo dealership Thank you Richard for putting trust back into buying a car More

Great Experience! Easy, no hassle dealership with friendly and knowledgeable staff. They listened to my wishes and needs and exceeded my expectations. I recommend thi Easy, no hassle dealership with friendly and knowledgeable staff. They listened to my wishes and needs and exceeded my expectations. I recommend this dealership to anyone who is considering a Volvo (or any used car). Thank you North Point Volvo. More

Wonderful Experience We visited this dealership after corresponding with them on line. The experience met our expectations, as the vehicle was available when we arrived an We visited this dealership after corresponding with them on line. The experience met our expectations, as the vehicle was available when we arrived and pricing was exactly as we were previously quoted. No surprises. The Sales Mgr, Drew, and the salesperson, Brian, were very professional and made the experience very enjoyable. More

I Took my 2002 XC 70 to Northpoint Volvo twice to have my transmission analyzed. I had done prior research on the problem and found that there was somewhat of an epidemic problem with these transmissions my transmission analyzed. I had done prior research on the problem and found that there was somewhat of an epidemic problem with these transmissions which were subcontracted to a Japanese firm from Volvo. The 1st visit was to have a updated software download done as recommended by a few "gurus" on the internet. That did not solve the problem. I wanted to find out specifically what was causing the transmission to slip and shift erratically. I was told that it would need to be diagonsed and the cost would be $98.00. I had this done, but it was inconclusive. The technician said that there was an internal fault, but he could not specifically tell me what it was. This is about what I knew prior to paying the $98.00. He said that the transmission would need to be replaced at the charge would be in excess of $4000.00. I was less than happy about his recommendation. I did more research and found that Brannon Tranmissions in Loganville, Ga specialized in repairing the issues with these transmissions. I took the car to Brannons's where he replaced the valve body and a few other parts for $644.00. Now the transmission works perfectly. I asked for my $98.00 to be refunded and the dealership refused. Mr, Brannon test drove the car and told me exactly what the problem was and the cost to fix it-$644.00. It is apparent that Northpoint Volvo lacks qualified transmission techs. It is apparent that Northpoint Volvo is concerned only about their profitability and not their Volvo driving customers. More