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North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.5
841 Reviews

841 Reviews of North Park Toyota of San Antonio - Service Center

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July 08, 2020

Bad experience with buying parts here. Bought a new windshield. Arrived with damage on bottom corner which I did not catch until I reached my glass installer. Was basically told to go pou More

by MattTx
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jul 24, 2020 -

North Park Toyota of San Antonio responded

Thank you, Matt, for your feedback. It is our goal that every customer is 100% satisfied after making a transaction with us, so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Justin Pilcher at Jpilcher01@nptosa.com and we will do our best to make this better.

Jul 29, 2020 -

MattTx responded

Email was sent to Justin Pilcher on 7/24. Update: 9/2/20. Justin never responded to me through email when I contacted him as requested, just through here initially on 7/24/20. Probably posted his initial response to make others who read this review that they actually care and want to resolve this when it is more of hoping it just gets buried. That seems to be their real goal, not "100% satisfaction".

July 06, 2020

Excellent Customer Service Mr Fred Duron is truly a blessing to this dealership, he not only provides his customers with service but with valuable advice on how to care for our More

by oldschoolguy52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

North Park Toyota of San Antonio responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

March 03, 2020

Great experience. Oil change was done quickly and to my satisfaction. Great job.. I will continue to use the service department for all of my other Toyota vehicles. More

by Fabian
Recommend Dealer
Yes
Employees Worked With
Michael Cisneros
Mar 04, 2020 -

North Park Toyota of San Antonio responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 29, 2020

The service is first rate every time. Customer service is great and friendly. Profession in all that they do. Also thanks for giving us a military discount for serving our country. More

by davidgalloway
Recommend Dealer
Yes
Employees Worked With
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

North Park Toyota of San Antonio responded

Thank you from all of us here at North Park Toyota!

February 21, 2020

Excellent, professional service completed within the estimated time. Confortable facilities and complimentary snacks, water, soda and coffee made my stay enjoyable. Free complimentary multipoint inspec More

by Camy2012
Recommend Dealer
Yes
Employees Worked With
Eloy Munoz, Service Advisor
Feb 24, 2020 -

North Park Toyota of San Antonio responded

Thank you for your positive feedback!

February 13, 2020

Zachary Johnston was very friendly. He set our expectations on the amount of time it was going to take. Everyone at the service was very friendly. More

by Mdgonz76
Recommend Dealer
Yes
Employees Worked With
Zachary Johnston
Feb 14, 2020 -

North Park Toyota of San Antonio responded

Thank you from all of us here at North Park Toyota!

February 12, 2020

Excellent customer service as a a Toyota owner, excellent reminders of maintenance needed and communication. Expect to stay as a long customer in next cars. More

by Quirinavalero
Recommend Dealer
Yes
Employees Worked With
Clint
Feb 13, 2020 -

North Park Toyota of San Antonio responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 11, 2020

North Park Toyota Fred Duron never fails. Fred is always courteous, promptly serviced and returned my truck in less than one hour. For the past ten years, Fred has been More

by Ruben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2020 -

North Park Toyota of San Antonio responded

Thank you for your positive feedback!

February 07, 2020

Excellent service and staff. The courtesy vehicle is also prompt and took me to work safely while my vehicle is under service. North Park also updated me on the progress of their work. More

by CL
Recommend Dealer
Yes
Employees Worked With
Nicholas Vasquez
Feb 07, 2020 -

North Park Toyota of San Antonio responded

Thank you from all of us here at North Park Toyota!

February 05, 2020

Service provided was efficient and timely. I was very impressed how smoothly everything went. I felt like my time was very respected. I am thoroughly happy with my experience. More

by Beboyz
Recommend Dealer
Yes
Employees Worked With
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

North Park Toyota of San Antonio responded

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

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