North Park Toyota of San Antonio - Service Center

Bought my truck from North Park Toyota. Told to bring it in every six months for Zaktek paint protection. Scheduled my appointment for this and oil change about a month prior. Was told it h Told to bring it in every six months for Zaktek paint protection. Scheduled my appointment for this and oil change about a month prior. Was told it had to be clean for the protectant to work. Ask if they had a simple car wash. Was informed that is is not working right. May scratch your car and the service manager didn't want to fix it because it was a hassle. So, since they couldn't clean it, it wasn't done. I had to drive 30 miles to this dealership through a few rain showers. I will no longer go 30 miles to this dealership for work on my car. They do not seem to care for the customer. I was told the service manager would talk to me. He never showed after I waited 20 minutes. Told he was busy. He was just sitting there talking to my service person. Never contacted me by text, phone or in person. He knew my phone number. More

Took my truck in for oil change, tire rotation, throttle body device and brake fluid exchange for my appointment at 9:30 am. It is 4:45pm and my vehicle’s services have yet to be completed. I was told it wo body device and brake fluid exchange for my appointment at 9:30 am. It is 4:45pm and my vehicle’s services have yet to be completed. I was told it would be 4 hours. I gave North Park a chance due to being close to my house and was highly disappointed. I will drive the extra few miles to Cavendar Toyota where they are prompt with their services and keep their scheduled appointment times. More

Thomas in service was super helpful! He explained what I needed to have done to get safely on the road. Thank you! He explained what I needed to have done to get safely on the road. Thank you! More

My mother in law went in for a oil change on her 2018 rav4 XLE and ended buying a 2021 RAV4 XLE but she is handicap and in her mid 70s so somewhere in that sell it was not explained to her that the Rav 4 rav4 XLE and ended buying a 2021 RAV4 XLE but she is handicap and in her mid 70s so somewhere in that sell it was not explained to her that the Rav 4 had dropped some extras she was told that the new 2021 had more Technology and was more equipped. After getting home I showed her that she no longer had this and that . After speaking to the sales man and then to his supervisor Mr Diez he assured me he will check into it , the next day I got a call telling me that Tania Eubanks had approved the upgrading on what my mother in law lost on the new suv . Over all everything worked out. Thanks to Mr Diez and Mrs Eubanks . A special thanks to Hugo Martinez More

Needed an airbag replaced due to recall. Called and gave them the recall info. Said it would take a week to get part and about two hours to replace. Scheduled the repairs so we wouldn't be without th gave them the recall info. Said it would take a week to get part and about two hours to replace. Scheduled the repairs so we wouldn't be without the car for long. Take car in and it wasn't gong to be two hours.. Maybe get car back next day. Good thing I followed my daughter there or she would have been stranded. We live an hour away. Why bother scheduling? More

Best General Manager Tania Eubanks es la major General Manager , es justa ,honesta ,dedicada ,integra . Dios la siga bendiciendo y prosperandola. en salud ,finanza ,amor Tania Eubanks es la major General Manager , es justa ,honesta ,dedicada ,integra . Dios la siga bendiciendo y prosperandola. en salud ,finanza ,amor y con sabiduria More