Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.5
841 Reviews
Call Service Center (210) 600-5677

841 Reviews of North Park Toyota of San Antonio - Service Center

Sort by
April 15, 2024

Nate Martinez was professional and courteous. Who carefully explained the process of my service for my vehicle. Employees at the Cafe and Cashier were also great. More

by royhuron79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Martinez
Report | Print
Apr 16, 2024 -

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear Nate Martinez provided professional and courteous service, carefully explaining the process for your vehicle. It's important to us that every step of the way is clear and comfortable. We're also glad you had a positive experience with our cafe and cashier staff – they work hard to make everyone feel welcome. Thank you for choosing us!

April 10, 2024

Exceptional communication! Friendly kind prompt. Clint was extremely patient and kind and answered all my questions! More

by Dot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint
Report | Print
Apr 11, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for the fantastic review! We're thrilled to hear that you had an "exceptional communication" experience. Friendly, kind, and prompt service is exactly what we strive for! It sounds like Clint went above and beyond to make your experience positive. We appreciate you mentioning his patience and willingness to answer all your questions. At North Park Toyota, we believe clear communication is key to building trust with our customers. We'll be sure to recognize Clint for his dedication to exceptional service! Thanks again for choosing North Park Toyota! We look forward to seeing you again soon.

April 02, 2024

I was way over charged for what was done to my car. 321.00 6 hrs wait! More

by mapylopez56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gaona
Report | Print
Apr 05, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback about your recent service experience at our shop. We sincerely apologize that you feel you were overcharged for the work performed and for the extended wait time. We understand your frustration and want to address your concerns. We value your business and want to regain your trust. Please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com at your earliest convenience.

March 31, 2024

Service was excellent and fast! Waiting are was clean and comfortable. ai will definitely be going back to this location. More

by terandk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eloy Munoz
Report | Print
Apr 01, 2024 -

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear that your recent experience was excellent and fast. We appreciate you acknowledging that the service was fast. We value your time and strive to minimize wait times. Knowing the waiting area was clean and comfortable is important to us. We want to ensure a relaxing experience from start to finish. There's no better compliment than a returning customer! Thank you again for choosing North Park Toyota! We look forward to seeing you again soon.

March 09, 2024

Awesome in and out in an hour thanks North Park Toyota see you soon JBG More

by Jbgarcia1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 05, 2024

Always a great experience at North Park! Clint in the service center is always so helpful. More

by XR_01
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Ray
Report | Print
Mar 08, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 01, 2024

Awesome great work explaining everything that needed to be done to my Toyota carry thanks again Jose Simpson Mr Moreno 2/29/24 More

by danielmoreno5450
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jose Simpson
Report | Print
Mar 04, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

February 28, 2024

Always have friendly and courteous service members. They explain everything professionally and take their time with you. We don't feel like we are being rushed in and out. More

by Cristelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramirez
Report | Print
Mar 04, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

December 12, 2023

Took my car in to just get a flat fixed, and it took three hours. I was there at 7:30 AM and did not leave till almost 1030. I had to go up to the service people and ask them “where is my car”?. The man More

by redeleon79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Duron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Millican
Report | Print
Dec 13, 2023 -

North Park Toyota of San Antonio responded

We apologize for the inconvenience you experienced during your recent appointment. We understand that your time is valuable, and we strive to provide efficient and timely service to all our customers. Our team is committed to addressing your needs and ensuring a smooth service process. We want to learn more about your specific situation so that we can improve our services and avoid similar delays in the future. If you would be willing to share more details about your appointment, we would greatly appreciate it. Please feel free to contact us directly, and we will work diligently to make things right. Your feedback is important to us, and we thank you for bringing this matter to our attention. We hope to have the opportunity to better serve you in the future.

October 19, 2022

Arrived early for an 8 am appointment. No car in the bay but my car. I’m there to replace a battery under warranty. 2 1/2 hrs later, I’m out $136 and have to find my car in the parking lot More

by Keely.burtscher
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christian
Report | Print
Oct 24, 2022 -

North Park Toyota of San Antonio responded

Keely, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Laura Luna at LLuna@nptosa.com at your earliest convenience.

1
...
5
6
7
...
85