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North Park Toyota of San Antonio - Service Center
San Antonio, TX
816 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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816 Reviews of North Park Toyota of San Antonio - Service Center
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September 01, 2018
State inspection While getting state inspection was helped with ideas about new cars. Service is always friendly. Waiting areas are comfortable. I always enjoy relaxin While getting state inspection was helped with ideas about new cars. Service is always friendly. Waiting areas are comfortable. I always enjoy relaxing in the waiting areas or browsing the new cars. More
by Jomo
Employees Worked With
Al Uribe, Michael Cisneros
September 01, 2018
They lied to me I bought a 2017 Toyota 86 from this dealership and the salesman promised me 3 years of complimentary oil changes. He said I could go to any Toyota dea I bought a 2017 Toyota 86 from this dealership and the salesman promised me 3 years of complimentary oil changes. He said I could go to any Toyota dealer for the first 2 years and after I could only get My free oil changes at north park Toyota. It was a lie! After my second oil change they wanted to charge me $70! And I told the service guy that they had told me I had three years of free oil changes and he said that maybe they were in my coupon book which is located with the owners Manual. I checked but it only had a coupon for one free oil change. I tried talking to the service manager but he refused to keep what the salesman had told me about the 3 years of free oil changes. I’m now planning on buying a tundra but I will definitely not buy it at this dealership. Such a horrible experience that I’ve been thinking about getting an f-150 instead because I just don’t want to deal with Toyota again if they lie in order to get people to buy their cars. I would definitely not recommend this dealership. More
by FRS86
Employees Worked With
Eddie Hernandez
August 31, 2018
Attention to detail I was happy with the service done on my vehicle today and got my car back in a timely manner. The service team was great! I was happy with the service done on my vehicle today and got my car back in a timely manner. The service team was great! More
by Nptoyota
Employees Worked With
August 31, 2018
Excellent Customer Service I am a very satisfied customer. My service advisor Fred was able to address all my concerns with my vehicle. He knew exactly what needed to be done to I am a very satisfied customer. My service advisor Fred was able to address all my concerns with my vehicle. He knew exactly what needed to be done to address my concerns, kept me informed every step of the way. That's why I always go back to North Park. Thank you. The Toyota rental company was also great. Mike and Fred were able to set me up in a rental so I could take complete advantage of my day off. I never rented from the previous rental company before, but will do business Toyota Rental any day. More
by Dannmunoz
August 30, 2018
Service Review Recently had our 2018 Sequoia serviced at North Park Toyota Dealership. Mr. Martin Fuentes took very good care of our vehicle and he had it ready to Recently had our 2018 Sequoia serviced at North Park Toyota Dealership. Mr. Martin Fuentes took very good care of our vehicle and he had it ready to go well ahead of the scheduled time. Mr. Fuentes is very courteous and extremely Professional! I highly recommend Mr. Martin Fuentes to help you with your Service Department needs. Thank you Martin. More
by Alberto
Employees Worked With
Martin Flores
August 30, 2018
Courtesy From the time I arrived until the moment I left for home I was treated with the utmost courtesy and felt like a member of your dealership. Thanks for From the time I arrived until the moment I left for home I was treated with the utmost courtesy and felt like a member of your dealership. Thanks for Great service More
by Jim
Employees Worked With
John Marquez
August 30, 2018
Service Had a mini-stroke a few years ago so started using locals in Castroville for servicing my 4 Runner. I did not feel comfortable with this as they did Had a mini-stroke a few years ago so started using locals in Castroville for servicing my 4 Runner. I did not feel comfortable with this as they did not have a checklist and when the service light came on, basically, they would only change the oil unless I mentioned something. Today was like a breath of fresh air after getting my car serviced at North Park Toyota. I was given a checklist showing me everything that had been checked and the condition of brakes, tires, etc not to mention a clean car. Glad to be back! More
by 4Runnergirl
Employees Worked With
Only know name of Service Advisor, Michael Gurney. Had help from several but did not get their names.
August 23, 2018
Excellent service I never have any issues when I go there for service. I purchased a vehicle at Cavender, but got it serviced at North Park and will continue to get it I never have any issues when I go there for service. I purchased a vehicle at Cavender, but got it serviced at North Park and will continue to get it serviced there. Martin and Fred the service advisors always go above and beyond in keeping us updated. Always get excellent service and highly recommend Them to coworkers, friends and family. More
by Gracie
August 23, 2018
Excellent service Always Always a great experience when dealing with Fred. He always goes out of his way to make sure all of my questions are answered and concerns are taken c Always a great experience when dealing with Fred. He always goes out of his way to make sure all of my questions are answered and concerns are taken care of. Thank you Fred and the team at North Park Toyota! More
by dmontez1392
Employees Worked With
August 23, 2018
Service Department Thank you so much for exceeding my expectations (once again). Alamo Toyota is 2 miles from our house but yet...we travel from the far north side of S Thank you so much for exceeding my expectations (once again). Alamo Toyota is 2 miles from our house but yet...we travel from the far north side of SA to NorthPark for our needs! That in itself...speaks volumes! The customer service is the best ever (Ramsey) and (Richard S). Our service rep today... Michael Gurney was so accommodating, friendly and thoroughly explained our 5000 mile check. And...our car was washed !...not at ALAMO! WOW...it doesn’t get any better! Thank you so much for exceeding our expectations...each and every visit!! Gina Carter More
by GCSicily
Employees Worked With
Other Employees :
Michael Gurney, Richard Schott, Cipriano Sierra
