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North Park Toyota of San Antonio - Service Center
San Antonio, TX
830 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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830 Reviews of North Park Toyota of San Antonio - Service Center
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September 21, 2018
Work was thorough and timely. Michael was very courteous and his explanations were comprehensive and understandable. Now is the time for all good men to come to the aid of Michael was very courteous and his explanations were comprehensive and understandable. Now is the time for all good men to come to the aid of More
by louis6495
Employees Worked With
September 20, 2018
Way below acceptable outcome I don’t even how to start. I have had worked with them sporadically for about a year, and so far the service met my expectations. I had a great experi I don’t even how to start. I have had worked with them sporadically for about a year, and so far the service met my expectations. I had a great experience. However, this sadly is in the past. My most recent experience has been a nightmare. My car was damaged during the summer, and I entrusted them with my first and only vehicle so far. To begin with Tim Garza was always condescending towards my insurance. He said they were nothing more than incompetent people he always has issues with. He claim my insurance was one of the worst, and that I should help him made them pay them promptly. And I did. Remember, I had nothing but good experiences, so I thought my insurance must really be bad for them to express about it like that. Then, my car was released, and I gave rides to my sister and brother from time to time. Even though they would always tell me there was something wrong with my car, I would refuse to believe “you’re crazy. Toyota fixed it.” Blindly trusting their work, a month after I decided to go to Houston, this last Friday on the rain. I traveled at least 20,000 miles that road for the past year. Nevertheless, this was the most near death experience I had. My car would shake all the way, back and forth. The tires would constantly go up and down hitting the road uncoordinated. One before the other and swirling, shaking and what not. I lost full control of my vehicle during this time. When I came back to San Antonio, I called them on Monday, after every one told me they had to make it right. Well I called Tim, and without even looking at my file, he just said too bad, we just fixed what the insurance covered. Nevertheless, they never told me my car was unsafe to drive. I was so upset, I talked to Daniel, the supervisor. After a while, they agreed to look at my car, and after inspecting it, they said that it might not even be worth fixing, because it will be very expensive, and although they didn’t do anything wrong- because somehow I hit my car and managed to ruin- their words, my car. I believe it is ruin, but they know better than I do that their questionable work is the reason to it. And they refuse to admit it. In addition, they promised they would find a way to ensure I was in Houston tomorrow, but they bailed on me. Once again, they didn’t even care to apologize. When I told Daniel- the supervisor, that I will refused to take my car in an unsafe condition, he in a very condescending tone told me that they pretty much were making a favor, but they would just fix what the insurance approved, even though their incomplete repair caused the damaged of my car. They also said the tires would not stand another road trip to Houston, nevertheless, they said I was on my own on that. After that, I told him if they were not willing to make it right I was going to see if an attorney could help me out, and sarcastically he just said “well if you are talking to an attorney already there’s nothing else I can say, but we won’t do any further repairs, that is on you” Like I said, I had blind faith on them because of my previous experiences, but now, disappointment doesn’t even begin to describe the feeling I have towards them. Their rude, disrespectfully, condescending attitude is something I will never forget. Their insulting and insisting comments where they would blame me for the damage of my car without proof is something that made throw away all the respect I once had towards them. DON’T MAKE BUSINESS WITH THEM!!! Just don’t!!!! You’ll more likely regret. I can tell you without a doubt now, I sooo, sooo regret it, and I’ll never again make that mistake. More
by CrystalE
Employees Worked With
Tim Garza and supervisor Daniel
September 20, 2018
Great Service Service is always great, courteous and an explanation is given. I make appointments ahead to be more timely. The waiting area is clean and comfortable Service is always great, courteous and an explanation is given. I make appointments ahead to be more timely. The waiting area is clean and comfortable. More
by E ULBRICH
Employees Worked With
Martin Flores
September 19, 2018
Great Service Experience Fred Duron once again did a great job of taking care of my service needs. Back on the road and confident that my car was serviced by professionals. Fred Duron once again did a great job of taking care of my service needs. Back on the road and confident that my car was serviced by professionals. More
by 2016 Scion iM
Employees Worked With
September 19, 2018
Great service Gave 5 stars for overall experience, fast and friendly service. Our service advisor explained all that was done to our vehicle and answered all of our Gave 5 stars for overall experience, fast and friendly service. Our service advisor explained all that was done to our vehicle and answered all of our questions. More
by Jess
Employees Worked With
Michael Gurney
September 19, 2018
Great service Appreciate the follow up by phone and text. My loyalty is always with North Park Toyota Service Team simply because of your continuous professionalism Appreciate the follow up by phone and text. My loyalty is always with North Park Toyota Service Team simply because of your continuous professionalism and commitment to provide the best service More
by Rm12574
Employees Worked With
Martin Flores
September 18, 2018
Great service!!! Went in for 15k with no appointment and was done within 1 1/2 hours. Pretty good for dealership time. Was really satisfied with service. Went in for 15k with no appointment and was done within 1 1/2 hours. Pretty good for dealership time. Was really satisfied with service. More
by Elias
Employees Worked With
Yvette Gooding
September 17, 2018
Oil change Great service; very friendly staff. Was assured everything I requested would be checked. We were given aproxímate time my vehicle would be ready! My v Great service; very friendly staff. Was assured everything I requested would be checked. We were given aproxímate time my vehicle would be ready! My vehicle was ready within 30mins! More
by Guest Lily1954
Employees Worked With
Randy Martinez
September 15, 2018
Excellent service & courteous staff I always feel welcome, sales persons are very approachable & knowledgeable....willing to answer any questions, and very professional. It is a very fri I always feel welcome, sales persons are very approachable & knowledgeable....willing to answer any questions, and very professional. It is a very friendly atmosphere & wouldn't want to go anywhere else. Robert Robles & sales people are very professional, respectful, & remember their customers. More
by Rsgarcia
Employees Worked With
Jose Guerrero & Larry, Robert Robles, Robert Garza, Michael Cisneros, Michael Lopez
September 15, 2018
Outstanding I was in and out on getting my car serviced after I got off work. Michael is an excellent and knowledgeable service advisor, maybe the best y’all hav I was in and out on getting my car serviced after I got off work. Michael is an excellent and knowledgeable service advisor, maybe the best y’all have at the dealership. More
by Bigsergio23
Employees Worked With
