North Park Toyota of San Antonio - Service Center

North Park Toyota of San Antonio responded

Thank you for your review of North Park Toyota! We appreciate you taking the time to share your experience, and we apologize that your service took longer than expected today. We understand that time is valuable, and we strive to ensure our service appointments are efficient while still providing a thorough inspection and any necessary repairs. We're glad to hear that despite the wait time, the customer service you received was great! Our team is dedicated to providing a positive experience for every customer, and we appreciate your recognition. Thank you again for choosing North Park Toyota. We look forward to seeing you again soon and providing a service experience that meets your time expectations as well.

North Park Toyota of San Antonio responded

Thank you for your review. We sincerely apologize for the inconvenience and frustration you experienced regarding the recall service on your 2023 Tundra. We understand how disappointing it must have been to wait for the part, only to be told it wasn't available after scheduling an appointment. Our commitment is to provide exceptional customer service, and clearly, we fell short in your case. To ensure a swift resolution and regain your trust, we recommend contacting Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They will personally investigate why the part was not secured with your name upon arrival, as per our protocol and ensure the part is prioritized for your Tundra. We understand the urgency of resolving this recall service. Both Fred and Ray will work diligently to ensure the part is secured and schedule your appointment at your earliest convenience. They will also be sure to keep you informed throughout the process to avoid any further miscommunication. We appreciate your patience and understanding. Please don't hesitate to contact Fred or Ray directly, and we look forward to resolving this matter for you.

North Park Toyota of San Antonio responded

Thank you for taking the time to leave this wonderful review! We're thrilled to hear that you consistently experience friendly, efficient service, and feel confident that we take excellent care of your car. At North Park Toyota, we strive to provide a positive experience from the moment you walk in the door. Hearing that we achieve this for you on every visit is very rewarding. Thank you again for choosing North Park Toyota! We look forward to seeing you again soon and continuing to care for your vehicle.

North Park Toyota of San Antonio responded

Thank you for taking the time to leave a review about your recent experience! We appreciate your kind words and are happy to hear that the team member who assisted you was helpful and fulfilled your requests. We're happy to hear you had a positive experience at North Park Toyota. Please don't hesitate to recommend us to your friends and family, and let us know if you need anything in the future.

North Park Toyota of San Antonio responded

We're thrilled to hear you had an amazing customer service experience! Thank you for taking the time to leave a review and for recognizing Juan Arguello in our Service Department. At North Park Toyota, we strive to provide exceptional service and work diligently to find the best solution for our customers' needs. It sounds like Juan embodied those values perfectly by getting you the best deal possible. We appreciate you acknowledging his efforts! We're glad you had a positive experience and would recommend us to others. Whether you're searching for a new or used vehicle, our team is dedicated to helping you find the perfect car at the right price. Please don't hesitate to ask for Juan by name if you return for future service needs. In the meantime, if you have any questions about your vehicle, feel free to reach out to us!

North Park Toyota of San Antonio responded

Thank you for taking the time to leave such a fantastic review! We strive to create a consistently friendly and welcoming atmosphere at North Park Toyota, and we're so happy to hear our personnel achieved that for you. It's also wonderful to know Eloy, your service manager, took the extra time to ensure you fully understood the work done on your Tacoma. Clear communication is a priority for us, and Eloy's commitment to that is commendable. We appreciate your business and look forward to exceeding your expectations again soon!

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear Nate Martinez provided professional and courteous service, carefully explaining the process for your vehicle. It's important to us that every step of the way is clear and comfortable. We're also glad you had a positive experience with our cafe and cashier staff – they work hard to make everyone feel welcome. Thank you for choosing us!

North Park Toyota of San Antonio responded

Thank you so much for the fantastic review! We're thrilled to hear that you had an "exceptional communication" experience. Friendly, kind, and prompt service is exactly what we strive for! It sounds like Clint went above and beyond to make your experience positive. We appreciate you mentioning his patience and willingness to answer all your questions. At North Park Toyota, we believe clear communication is key to building trust with our customers. We'll be sure to recognize Clint for his dedication to exceptional service! Thanks again for choosing North Park Toyota! We look forward to seeing you again soon.

North Park Toyota of San Antonio responded

Thank you for your feedback about your recent service experience at our shop. We sincerely apologize that you feel you were overcharged for the work performed and for the extended wait time. We understand your frustration and want to address your concerns. We value your business and want to regain your trust. Please contact Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com at your earliest convenience.

North Park Toyota of San Antonio responded

Thank you for the fantastic review! We're thrilled to hear that your recent experience was excellent and fast. We appreciate you acknowledging that the service was fast. We value your time and strive to minimize wait times. Knowing the waiting area was clean and comfortable is important to us. We want to ensure a relaxing experience from start to finish. There's no better compliment than a returning customer! Thank you again for choosing North Park Toyota! We look forward to seeing you again soon.