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North Park Toyota of San Antonio - Service Center
San Antonio, TX
837 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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837 Reviews of North Park Toyota of San Antonio - Service Center
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October 18, 2018
Items stolen Empty your car if your going to service. My 2015 4Runner was there for 5 days getting the support bushings replaced on my radiators and over $1,000 in Empty your car if your going to service. My 2015 4Runner was there for 5 days getting the support bushings replaced on my radiators and over $1,000 in items I had in the car were stolen. It's an overland style rig with a mounted refrigerator which was stolen. Also some electronic items that were deep in the center console were taken as well. They totally denied it and took over 6 weeks to review their "new" security videos. They NEVER called me to let me know how things were going so I found myself always calling them. We have had our vehicle serviced there since we purchased it from them and the vehicle had been there many times for routine service with all of the items stolen intact. It was very methodical and whomever stole the items spent a lot of time as the items were picked over and nothing was broken. So it was not broken into, but gone through with free access. Most likely by someone at or with connections to an employee. I even try to negotiate some type of "in kind" service or even discounts to keep my business, but no response. I'd rather push my Toyota 10 miles than go to a Red McCombs dealership. Looks like I'm adding NorthPark to that list. More
by Csw
Employees Worked With
Michael Cisneros
October 17, 2018
Best customer service I always get great service at this dealership/service center, today’s customer care was particularly exceptional. My attendant provided me periodic u I always get great service at this dealership/service center, today’s customer care was particularly exceptional. My attendant provided me periodic updates, reviewed my service options and recommended the best plan based off of my maintenance history. The waiting area is also excellent with complimentary drinks and snacks, as well as, comfortable seats and entertainment. It’s never a chore to get my service done here. More
by Westbaya
Employees Worked With
Martin Flores
October 14, 2018
30,000 mile service I was treated fantastic as usual been here for 8 and a half years great service thank you. too bad it rained on my clean car 30 minutes later. I was treated fantastic as usual been here for 8 and a half years great service thank you. too bad it rained on my clean car 30 minutes later. More
by phillip
Employees Worked With
October 14, 2018
I had a great experience Paco serviced my car two days in row and was very accommodating, helpful, friendly, and professional. He had my car finished in a timely manner, if no Paco serviced my car two days in row and was very accommodating, helpful, friendly, and professional. He had my car finished in a timely manner, if not way sooner than expected each time. Straight forward, and engaging. Will be calling him next I need a service done for sure! More
by MaggieV
Employees Worked With
Paco
October 13, 2018
Great customer service Randy did a great job of listening to my concerns about my vehicle and made sure all was taken care of . I left there feeling confident that my vehic Randy did a great job of listening to my concerns about my vehicle and made sure all was taken care of . I left there feeling confident that my vehicle was serviced correctly. I will be returning. More
by Tundra
Employees Worked With
Randy Martinez
October 13, 2018
Service of vehicle I took my Highlander in for the 25,000 mile check and Michel Lopez explained everything to me. I did some extra things and he was very good about exp I took my Highlander in for the 25,000 mile check and Michel Lopez explained everything to me. I did some extra things and he was very good about explaining everything. More
by Terrie
Employees Worked With
Michael Lopez
October 13, 2018
Great job by the Service Dept.! The service department is top notch. They always do their best to get me in ASAP, with or without an appointment. My service advisor, Fred Duron, does The service department is top notch. They always do their best to get me in ASAP, with or without an appointment. My service advisor, Fred Duron, does an outstanding job at communicating with me what needs to get serviced with my vehicle and follows through with those recommendations. You can go somewhere else and maybe pay less to get your service done, but then you'll have to live with it. Thanks for all you do! -Joe Reyes More
by Joe Reyes
Employees Worked With
October 12, 2018
Woo woo sound resolved I travel a lot and need my car in top condition. When I noticed an unusual woo woo sound I stopped by North Park Toyota where I normally have my car I travel a lot and need my car in top condition. When I noticed an unusual woo woo sound I stopped by North Park Toyota where I normally have my car serviced. I was greeted as I drove up by a friendly tech and Paco came over immediately to assist. He remembered me from a previous visit and called me by name. Paco had Louis the master service tech check my car out and he found the problem. Paco explained the problem and said Louis could do the repairs same day. Wow! My car was fixed and no more woo woo sound. They even washed my car! Great customer service by from start to finish. Thank you Paco and Louis and Team North Park Toyota:) More
by Ancastillo1
Employees Worked With
Francisco "Paco" Gonzalez and Louis A Perez
October 12, 2018
Everybody is very very nice,very well mannered,Good Overall I always have a good experience when i go their,everybody treats you well .Everybodys is very kind ,well mannered ,professtional ,and deicated,Love go I always have a good experience when i go their,everybody treats you well .Everybodys is very kind ,well mannered ,professtional ,and deicated,Love going their. More
by Elena
October 12, 2018
Best customer service experience Thank you so much for all your recommendations and quick service. The complimentary wash is such a special detail that means the world to me because I Thank you so much for all your recommendations and quick service. The complimentary wash is such a special detail that means the world to me because I get caught up so busy with life and that is a nice gesture. More
by PrisAgui1
Employees Worked With
Martin Flores
