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North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.5
841 Reviews
Call Service Center (210) 600-5677

841 Reviews of North Park Toyota of San Antonio - Service Center

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August 29, 2024

Service Department was able to get me in & out the same day ! Another dealership wanted me to leave the car with them for 3 days to diagnose a check engine light. Leave the car for 3 days ?? What planet More

by Noeljtrevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric in Service
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Sep 03, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback! We're glad to hear that we could provide you with a quick and efficient service, especially compared to the lengthy process at another dealership. We strive to offer timely solutions and get you back on the road as soon as possible. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again!

August 27, 2024

Great service did a good work and very professional great attitude from their staff and service manager More

by Lrecio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear you had a great experience with our team. We’ll make sure to pass on your compliments to the staff and service manager. If you need anything else, feel free to reach out!

August 22, 2024

Not sure why I keep coming back …just bought my 3 rd car here in the last 10yrs…service was bad…staff not helpful More

by Roba4211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vicente
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Aug 26, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback. We appreciate your loyalty, but it’s disappointing to hear about your recent experience. We’re committed to providing excellent service and would like to address your concerns. Please reach out to Fred Duron or Ray Andrade, who will be able to assist you further and work towards improving your experience. You can contact Fred at fredd@nptosa.com or Ray at randrade@nptosa.com. Thank you for bringing this to our attention, and we hope to make things right.

August 11, 2024

Awesome customer service, I was kept well informed of my vehicle status. Thank you to Jaysun Leyva! More

by melissamata69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience and that Jaysun Leyva kept you well-informed about your vehicle's status. We’ll make sure to pass along your thanks. If you need anything else, don’t hesitate to reach out.

August 06, 2024

Great service. Johnathan Slush was awesome! He always keeps me updated on my service teoairs More

by recruiter_rob2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Slush
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Aug 08, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback! We're thrilled to hear that you had a great experience with our service team, especially with Johnathan. He’s dedicated to keeping our customers informed, and it’s wonderful to know he made a positive impact on your service experience. We look forward to continuing to take care of your vehicle needs!

July 16, 2024

Service advisor Michael Godina is very knowledgeable, listens and discusses all options. Waiting environment is very comfortable and accommodating. More

by judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 12, 2024

Always professional, polite, courteous. A pleasure to do business with. Work was completed in a timely manner. More

by beckybrown1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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June 07, 2024

Josh, service advisor, was very honest and helpful. He have me several options and didn't try to sell me anything. He also gave me great advices about my warranty and what I need to do with my catalyti More

by wilgib4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Vetdin
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Jun 10, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Josh provided you with honest and helpful service. It's fantastic that he offered you multiple options without any pressure to upsell and provided valuable advice regarding your warranty and catalytic converter situation. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out. We look forward to serving you again at North Park Toyota!

June 05, 2024

They took care of business after all but service mnger needs some customer service training More

by yozuniga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hernandez was awesome
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Jun 06, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback. We're glad to hear that your needs were ultimately taken care of. We apologize if your experience with the service manager did not meet your expectations, and we appreciate your suggestion for further customer service training. We strive to provide the best service possible to all our customers, and your feedback helps us improve. If you have any further concerns or feedback, please don't hesitate to reach out. We value your business and hope to serve you better in the future.

May 31, 2024

They suck don’t go there they don’t care about customer service. They take your deposit when rent a car order the wrong parts at least twice. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Duron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Eubanks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

North Park Toyota of San Antonio responded

We appreciate you taking the time to share your feedback with us. We are truly sorry to hear about the challenges you experienced during your recent visit. Providing excellent customer service is a top priority for us, and we regret that we did not meet your expectations on this occasion. Your concerns regarding the ordering of incorrect parts and the inconvenience caused by this are important to us. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience or confusion. To address your concerns and ensure that we rectify any issues you may have encountered, we encourage you to reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com. They are dedicated to resolving customer issues and ensuring that every customer has a positive experience with us. Once again, we apologize for any inconvenience or frustration you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with the excellent service you deserve. Thank you for bringing this matter to our attention.

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