North Park Toyota of San Antonio - Service Center

Everyone was very nice. Especially Kevin . He was very courteous and explained everything to me. Especially Kevin . He was very courteous and explained everything to me. More

I made an appointment, arrived early, and was told that the “advisor” wasn’t there today (as if they don’t know their own employees schedules), so I would be treated as a walk in, and that they would get t the “advisor” wasn’t there today (as if they don’t know their own employees schedules), so I would be treated as a walk in, and that they would get to me when they get to me. The check in person was all too smug about it. When I finally was able to check in, it turned out they had my email address wrong, even though I gave it to them 3 times when making the appointment to ensure it was correct (not a difficult address, just not my entire name). After I was sent to the waiting area, with not enough room for the 75 other customers waiting, I was sent a text stating that I could, “ [T]ext me anytime at this number during your service visit.”, only to have my inquiries as to the status of my vehicle go unanswered for the 3 hours I waited. Then I went to pay, and had to wait another 25 minutes for them to take my money while they explained an issue to another customer (by explain I mean they just repeated the same thing 15 times). All in all, I would not recommend this organization. Maybe, as a customer, I expect actual customer service. More

I always have a pleasant experience every time I go to this dealership. Employees are always making you feel welcome and polite. this dealership. Employees are always making you feel welcome and polite. More

Second time going to NorthPark Toyota. Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locks Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locksmith about 15 minutes to complete. Northpark charged $199.97 for the key alone and another $200 for the programming. That’s fine, but what forced me to leave a review was the 2 hour wait. It apparently took an hour and 40 minutes to cut and program the key. After paying the bill, they had me wait another 25 minutes in the parking lot for them to bring the car around. Incredibly sloppy experience. Total waste of time and money. Don’t recommend. More

Great place to take your vehicle for service. They surpass every single expectation. I will definitely be going back! They surpass every single expectation. I will definitely be going back! More

Kevin Wright was very courteous and professional and provided great customer service experience. Great job! provided great customer service experience. Great job! More

Kevin Wright provided excellent customer service and took time to explain additional services with professionalism! time to explain additional services with professionalism! More

Great service, was very attentive to my concerns, answered all my questions and was very friendly!! Will definitely come back! answered all my questions and was very friendly!! Will definitely come back! More

Had an appointment and it took 3 hours to change the oil. And then I found out they installed and changed out parts that I didn’t want. They didn’t even ask me. Very very upset. Terrible experience. And then I found out they installed and changed out parts that I didn’t want. They didn’t even ask me. Very very upset. Terrible experience. More

Staff was friendly, knowledgeable and attentive during the process of vehicle service during dealership visit the process of vehicle service during dealership visit More