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North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.5
838 Reviews
Call Service Center (210) 600-5677

838 Reviews of North Park Toyota of San Antonio - Service Center

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November 27, 2024

Second time going to NorthPark Toyota. Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locks More

by raymondw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Spadavecchia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Duron
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. We understand your frustration with the service and the wait time. Your experience is important to us, and we’d like the opportunity to address your concerns directly. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so we can resolve this matter to your satisfaction. Thank you again for your review, and we hope to hear from you soon.

November 23, 2024

Great place to take your vehicle for service. They surpass every single expectation. I will definitely be going back! More

by wardrob9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Galvan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gutierrez
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Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your wonderful review! We're thrilled to hear that we surpassed your expectations and that you'll be returning for future service. We look forward to continuing to provide you with exceptional service every time! If you ever need anything, feel free to reach out.

November 23, 2024

Kevin Wright was very courteous and professional and provided great customer service experience. Great job! More

by Lupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wright
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Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your positive experience! We're thrilled to hear that Kevin provided you with courteous, professional service. We’ll be sure to pass along your kind words to him. We look forward to serving you again in the future!

November 23, 2024

Kevin Wright provided excellent customer service and took time to explain additional services with professionalism! More

by Lupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wright - 5 Stars
Report | Print
Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your positive experience! We're glad to hear that Kevin provided you with excellent customer service and took the time to explain additional services with professionalism. We appreciate your feedback and look forward to serving you again in the future!

November 14, 2024

Great service, was very attentive to my concerns, answered all my questions and was very friendly!! Will definitely come back! More

by peraltaomar139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Nov 15, 2024 -

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We're so glad to hear that you had a great experience with us and that your concerns were addressed attentively. It's always our goal to provide friendly and helpful service, and we're thrilled you plan to come back. We look forward to seeing you again soon!

November 14, 2024

Had an appointment and it took 3 hours to change the oil. And then I found out they installed and changed out parts that I didn’t want. They didn’t even ask me. Very very upset. Terrible experience. More

by kthroscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed. I’m choosing to not list them.
Report | Print
Nov 18, 2024 -

North Park Toyota of San Antonio responded

We sincerely apologize for the frustration you’ve experienced. We completely understand your concerns regarding the excessive wait time and the parts that were replaced without your approval. This is certainly not the experience we aim to provide our customers. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so they can address your concerns directly and work toward a resolution. We truly appreciate your feedback and hope to make things right for you.

November 13, 2024

Staff was friendly, knowledgeable and attentive during the process of vehicle service during dealership visit More

by mario23medellin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank service rep
Report | Print
Nov 14, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. Providing friendly, knowledgeable, and attentive service is something we take great pride in, and we're glad that it showed during your visit. We look forward to serving you again in the future!

November 10, 2024

Kevin help he very good excellent treatment he kept me updated on a regular car is running like new More

by Latoyamatthews2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin wright
Report | Print
Nov 12, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Kevin provided excellent care and kept you well-informed throughout the service. It’s fantastic to know your car is running like new, and we look forward to assisting you again in the future!

October 30, 2024

Engaged,, polite ,attendant, , helpful explain details, so I am I understand with cost service warranty Very appreciate it question More

by Aida Cantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
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Nov 01, 2024 -

North Park Toyota of San Antonio responded

Thank you for your fantastic review! We’re thrilled to hear that our team provided you with attentive and informative service. It's our goal to ensure that every detail is clear and that our customers feel appreciated. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

October 27, 2024

My service representative was courteous and professional. The wait was long for an oil change. Makes me wonder what the importance of an appointment is. However I can say my representative had my interests i More

by Martinduncan47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback! We're glad to hear that your service representative was courteous and professional, and we appreciate your understanding regarding the wait time for your oil change. We strive to honor appointment times, and we’re constantly working to improve our service efficiency. Your satisfaction is important to us, and we hope to provide you with a quicker experience during your next visit!

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