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North Park Toyota of San Antonio - Service Center

San Antonio, TX

4.4
836 Reviews
Call Service Center (210) 600-5677

836 Reviews of North Park Toyota of San Antonio - Service Center

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November 23, 2024

Kevin Wright provided excellent customer service and took time to explain additional services with professionalism! More

by Lupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wright - 5 Stars
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Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your positive experience! We're glad to hear that Kevin provided you with excellent customer service and took the time to explain additional services with professionalism. We appreciate your feedback and look forward to serving you again in the future!

November 14, 2024

Great service, was very attentive to my concerns, answered all my questions and was very friendly!! Will definitely come back! More

by peraltaomar139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Nov 15, 2024 -

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We're so glad to hear that you had a great experience with us and that your concerns were addressed attentively. It's always our goal to provide friendly and helpful service, and we're thrilled you plan to come back. We look forward to seeing you again soon!

November 14, 2024

Had an appointment and it took 3 hours to change the oil. And then I found out they installed and changed out parts that I didn’t want. They didn’t even ask me. Very very upset. Terrible experience. More

by kthroscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed. I’m choosing to not list them.
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Nov 18, 2024 -

North Park Toyota of San Antonio responded

We sincerely apologize for the frustration you’ve experienced. We completely understand your concerns regarding the excessive wait time and the parts that were replaced without your approval. This is certainly not the experience we aim to provide our customers. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so they can address your concerns directly and work toward a resolution. We truly appreciate your feedback and hope to make things right for you.

November 13, 2024

Staff was friendly, knowledgeable and attentive during the process of vehicle service during dealership visit More

by mario23medellin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank service rep
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Nov 14, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. Providing friendly, knowledgeable, and attentive service is something we take great pride in, and we're glad that it showed during your visit. We look forward to serving you again in the future!

November 10, 2024

Kevin help he very good excellent treatment he kept me updated on a regular car is running like new More

by Latoyamatthews2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin wright
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Nov 12, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Kevin provided excellent care and kept you well-informed throughout the service. It’s fantastic to know your car is running like new, and we look forward to assisting you again in the future!

October 30, 2024

Engaged,, polite ,attendant, , helpful explain details, so I am I understand with cost service warranty Very appreciate it question More

by Aida Cantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest
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Nov 01, 2024 -

North Park Toyota of San Antonio responded

Thank you for your fantastic review! We’re thrilled to hear that our team provided you with attentive and informative service. It's our goal to ensure that every detail is clear and that our customers feel appreciated. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

October 27, 2024

My service representative was courteous and professional. The wait was long for an oil change. Makes me wonder what the importance of an appointment is. However I can say my representative had my interests i More

by Martinduncan47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

North Park Toyota of San Antonio responded

Thank you for your feedback! We're glad to hear that your service representative was courteous and professional, and we appreciate your understanding regarding the wait time for your oil change. We strive to honor appointment times, and we’re constantly working to improve our service efficiency. Your satisfaction is important to us, and we hope to provide you with a quicker experience during your next visit!

October 25, 2024

Had my 20,000 mile maintenance and a recall done and waited at the facility. It was very comfortable and all the staff was friendly and kept me informed along the way their popcorn, waters, TV programs, More

by Robert G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Bustanante
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Oct 28, 2024 -

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience during your visit for maintenance and a recall. Our team works hard to create a comfortable environment, and it’s great to know that you enjoyed our amenities. Your recommendation means a lot to us! If you need anything in the future, feel free to reach out. Thank you for choosing North Park Toyota!

October 10, 2024

Service was just . fine. Café was disappointing in its selection of foods to eat whilst one waits. More

by mallorycallie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Oct 11, 2024 -

North Park Toyota of San Antonio responded

Thank you for your 5-star review! We're glad to hear you were satisfied with the service. We appreciate your feedback about the café and will take it into consideration as we work to improve our offerings. We hope to provide you with an even better experience next time you visit!

October 10, 2024

Very good service would definitely recommend to others and do my service here again next time More

by ericperez1549
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

North Park Toyota of San Antonio responded

Thank you for your positive review! We're delighted to hear that you had a great experience with us. Your recommendation means a lot, and we look forward to serving you again for your next service. Safe travels!

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