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North Park Toyota of San Antonio

San Antonio, TX

Overview
Employees
Reviews
Vehicles
4.3
1,820 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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10703 SW Loop 410

San Antonio, TX

78211

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Showing 1,820 reviews

November 27, 2024

I always have a pleasant experience every time I go to this dealership. Employees are always making you feel welcome and polite. More

by mgutierrez95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Bustamante
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Dec 02, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We're so glad to hear that you consistently have a pleasant experience with us. Our team works hard to create a welcoming and friendly environment, and it’s wonderful to know that it’s making a positive impact. We truly appreciate your continued trust and look forward to serving you again in the future!

November 27, 2024

Second time going to NorthPark Toyota. Second time being disappointed with both the service and the overcharging. I recently had a key programmed and cut for $140 and it took a local locks More

by raymondw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Spadavecchia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Duron
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your feedback, and we're truly sorry to hear about your disappointing experience. We understand your frustration with the service and the wait time. Your experience is important to us, and we’d like the opportunity to address your concerns directly. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so we can resolve this matter to your satisfaction. Thank you again for your review, and we hope to hear from you soon.

November 23, 2024

Great place to take your vehicle for service. They surpass every single expectation. I will definitely be going back! More

by wardrob9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Galvan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Gutierrez
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Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your wonderful review! We're thrilled to hear that we surpassed your expectations and that you'll be returning for future service. We look forward to continuing to provide you with exceptional service every time! If you ever need anything, feel free to reach out.

November 23, 2024

Kevin Wright was very courteous and professional and provided great customer service experience. Great job! More

by Lupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wright
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Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your positive experience! We're thrilled to hear that Kevin provided you with courteous, professional service. We’ll be sure to pass along your kind words to him. We look forward to serving you again in the future!

November 23, 2024

Kevin Wright provided excellent customer service and took time to explain additional services with professionalism! More

by Lupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wright - 5 Stars
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Nov 26, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your positive experience! We're glad to hear that Kevin provided you with excellent customer service and took the time to explain additional services with professionalism. We appreciate your feedback and look forward to serving you again in the future!

November 14, 2024

Great service, was very attentive to my concerns, answered all my questions and was very friendly!! Will definitely come back! More

by peraltaomar139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Nov 15, 2024 -

North Park Toyota of San Antonio responded

Thank you for your wonderful review! We're so glad to hear that you had a great experience with us and that your concerns were addressed attentively. It's always our goal to provide friendly and helpful service, and we're thrilled you plan to come back. We look forward to seeing you again soon!

November 14, 2024

Had an appointment and it took 3 hours to change the oil. And then I found out they installed and changed out parts that I didn’t want. They didn’t even ask me. Very very upset. Terrible experience. More

by kthroscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name not listed. I’m choosing to not list them.
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Nov 18, 2024 -

North Park Toyota of San Antonio responded

We sincerely apologize for the frustration you’ve experienced. We completely understand your concerns regarding the excessive wait time and the parts that were replaced without your approval. This is certainly not the experience we aim to provide our customers. Please reach out to Fred Duron at fredd@nptosa.com or Ray Andrade at randrade@nptosa.com so they can address your concerns directly and work toward a resolution. We truly appreciate your feedback and hope to make things right for you.

November 13, 2024

Staff was friendly, knowledgeable and attentive during the process of vehicle service during dealership visit More

by mario23medellin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank service rep
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Nov 14, 2024 -

North Park Toyota of San Antonio responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. Providing friendly, knowledgeable, and attentive service is something we take great pride in, and we're glad that it showed during your visit. We look forward to serving you again in the future!

November 10, 2024

Kevin help he very good excellent treatment he kept me updated on a regular car is running like new More

by Latoyamatthews2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin wright
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Nov 12, 2024 -

North Park Toyota of San Antonio responded

Thank you for sharing your experience! We're delighted to hear that Kevin provided excellent care and kept you well-informed throughout the service. It’s fantastic to know your car is running like new, and we look forward to assisting you again in the future!

November 05, 2024

It is wonderful! I have purchased 4 vehicles from this company. And will purchase more from North Park Toyota. More

by agusme4761
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mark Spadavecchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Godina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Eubanks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in the Service Department.
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Nov 06, 2024 -

North Park Toyota of San Antonio responded

Thank you so much for your continued trust and loyalty! We're thrilled to hear that you've had such a great experience with us over the years. We look forward to helping you with many more vehicle purchases in the future!

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