North Park Subaru

Purchased new vehicle Treated very professionally. Great salesman. Would recommend this dealership to my friends. Would also recommend to family members too. Would also rec Treated very professionally. Great salesman. Would recommend this dealership to my friends. Would also recommend to family members too. Would also recommend to and individual or individuals that I didn't know. More

Tech Rep Robert Flannery Robert has been very helpful in explaining to my wife and me how to use the electronics in our new 2017 Subaru Forester. In addition to the preview wh Robert has been very helpful in explaining to my wife and me how to use the electronics in our new 2017 Subaru Forester. In addition to the preview when we picked up the car and the two-week follow-up visit at the dealership, Robert came to our house to diagnose the reason we could not get the garage door opener buttons on the rear view mirror to connect with our garage door opener mechanisms. He went on line with his cell phone to get instructions, called Overhead Door Company to find out more information. Then he found a device connected to one of the openers that appeared to be an auxiliary receiver. Having never seen such a setup before, he used his knowledge of door openers to try something with that receiver. It worked! He even reprogrammed the openers in my wife's Prius so that it too would work with the newly-reprogrammed mechanisms. Thanks, Robert. And thanks for mailing the can of chocolate chip cookies. More

Great experience! Our salesman was awesome! Took great car of us, especially for being new, we had no idea he was professional and made sure we left happy! Thank you De Our salesman was awesome! Took great car of us, especially for being new, we had no idea he was professional and made sure we left happy! Thank you Derek Setser! More

Unique and superior My sales person was Rob Parr. I decided on the Subaru Forester. Rob is not a typical salesperson. He is extremely knowledgable and passionate about Su My sales person was Rob Parr. I decided on the Subaru Forester. Rob is not a typical salesperson. He is extremely knowledgable and passionate about Subaru and that made the experience enjoyable. He was enthusiastic the whole time and I felt like he was concerned about mine and my families needs. I've already recommended this dealership to my friends and co-workers. When I got to finance Phil Larsen handled everything smooth and efficiently. He was very pleasant also. I definitely recommend this dealership. Go see Rob Parr. More

Exceptional Experience Derek Setser was the most professional, helpful, knowledgeable, courteous, enthusiastic and above all kindest salesman we have ever come across. You Derek Setser was the most professional, helpful, knowledgeable, courteous, enthusiastic and above all kindest salesman we have ever come across. You cannot put a price tag on outstanding customer service. Derek was one of the main reasons we decided on the Forester. He was such a great person to deal with. Derek went above and beyond to make our car experience a wonderful experience. To top things off his Finance Mgr. Philip Larson Jr, completed our experience with the same exceptional professionalism and knowledge. North Park Subaru on San Pedro, you are employing exceptional professionals from what I can see. Keep up the good work! More

2016 WRX Premium Had a great experience with the Subaru Team at North Park Subaru. Bob Marroquin, John Starr, and Phil Larson saw to it the the whole buying experien Had a great experience with the Subaru Team at North Park Subaru. Bob Marroquin, John Starr, and Phil Larson saw to it the the whole buying experience went well from beginning to end. More

The first and last time I will walk into North Park Subaru Let me start by stating that I believe that all dealerships have the right on regulating who and who can not drive more expensive, performance vehicle Let me start by stating that I believe that all dealerships have the right on regulating who and who can not drive more expensive, performance vehicles. That being said... I have never been more talked down to or disrespected like I was by a dealer from North Park Subaru. My girlfriend and I drove from Del Rio, about 2 and a half hours away, to celebrate the New Year in San Antonio. I've been looking to purchase a new WRX and trade in my 2011 Ram 1500. North Park is the closest Subaru dealership and had a great selection of WRXs so I thought to have a look. I do have the ability to buy the car but I told the dealer I'm waiting about 3 months to save up to have a larger down payment. He then asked me my age, I told him I was 22 and he told me I was too young to test drive. I asked him what the age limit was on test driving the specific vehicle and he said he would go ask his boss about it. He then came back and told me maybe if I was 24 because at 22 I probably didn't have the ability to buy a $40000 dollar vehicle... This is where things started to head south in my opinion. I explained that I wasn't looking at the STI I was just looking at the WRX premium which is considerably cheaper at $30000 and being in the military I have a steady paycheck and it would not be a problem. He then and for the rest of the time I was there continued to call me "kid" and "kids" like me. He then preceded to raise his voice in a crowded lobby and say "I can tell this has happened to you before because you have your argument all planned out". At this point i'm ready to walk out before he very loudly says "Lets go finish this in my office." So I very reluctantly follow with my girlfriend to his office so he can continue to go on and tell me all the things I did wrong by walking in there today. He started off by saying I should have lied and said I was buying right then or next week, I explained to him I'm not going to be dishonest about it and he says "well that's the way it works". He then suggested if I bring a parent in they could say they were buying the car and let me drive it half way through the test drive... AGAIN I had to explain to him i'm not a child and I'm buying the car for myself. At this point i'm done with the whole situation so I shake his hand and leave. Like I said in the beginning I understand why dealerships allow certain test drives and not others. North Park actually had instances where two of the same car are damaged because of idiots that just happen to be younger in age. That being said I will not be talked down to and treated like a child, I don't care if I'm 18 years old or let alone a 22 year old with a steady job in the military, a newer truck with more than enough trade-in value, and good credit. This one experience makes it so much easier to take my business to another dealership and suggest other people buying a Subaru to go somewhere else if they want to be taken seriously. More

Awesome Dealership My salesman, Derek Setser was awesome! He went out of his way to make my buying experience pleasant. He was great with my 8 year old, and kept him e My salesman, Derek Setser was awesome! He went out of his way to make my buying experience pleasant. He was great with my 8 year old, and kept him entertained while I signed all the paperwork. Phil the finance guy worked to get me a good deal and packages to protect my investment. I highly recommend this dealership. More

Beyond Excellent - 100 Stars My overall experience at NP Subaru was wonderful. David Silva is an exceptional person and sales person. Loving my Forester, THANK YOU DAVID SILVA My overall experience at NP Subaru was wonderful. David Silva is an exceptional person and sales person. Loving my Forester, THANK YOU DAVID SILVA! Hugs! More

Perfect first time purchase experience !! This was my first Subaru purchase and it was the greatest! Rob went above and beyond what any normal salesman would do to get me the best possible pri This was my first Subaru purchase and it was the greatest! Rob went above and beyond what any normal salesman would do to get me the best possible price for the car and my trade in! I will be going back to him in the future for any of my purchases..he has gotten himself a permanent customer. Thanks again Rob could not ask for a better salesman. More