North Park Subaru

The worst service I have ever experienced I never wrote a review, but even after months, I am still disgusted. Be absolutely sure that if you ask them to check "warranty status", that you foll I never wrote a review, but even after months, I am still disgusted. Be absolutely sure that if you ask them to check "warranty status", that you follow up. When I took my Subaru in for a recall on the airbag, I was told I had an oil leak, of course I wanted it checked out. I had been there before with service for 60K, and had no issues. So I allowed them to work on it. It was the main seal and head gasket leaking, major work! I asked them to check my warranty, but nothing was said. So I spent $3800, that at the time caused me a major financial hardship. The next year I had another issue and it was diagnosed as the "valve body" for $1600. Now this Forester only had 80K on it, not what a Subaru should be going through. That was replaced, but I had to take it back as it did not fix the problem, then I was told it was the transmission, After complaining online to Subaru of North America, they told me that the initial $3800 of work for the main seal and head gasket should have been covered, and I was sent a check from Subaru of North America. I did not fix the transmission, I do not even believe that the "valve body" repair was the issue now. The service manager NEVER contacted me, I tried to call him and email him. No apology, nothing. The only conversation was through the service guy at the time. I traded my Subaru in for a ford, and will NEVER recommend this dealership to anyone, rather STAY AWAY. The worst experience I have ever had. But I am thankful that I complained enough to Subaru of North America to get someone out of the chaos. More

Service Adviser Your service adviser Trey L is the best example of how a company should handle their customers. He is the reason we continue to buy Subrau's. To me Your service adviser Trey L is the best example of how a company should handle their customers. He is the reason we continue to buy Subrau's. To me its about the service after purchase. All sales people can explain the car and qualities it has but the service adviser is the one you have face to face with after purchase. That is critical to maintain image and serviceable products regardless of the product. Thank you Trey and service team More

Great car buying experience. I went to North Park Subaru to take a look at the Legacy. I ended up purchasing it. The sales man and staff were very courteous and patient and made m I went to North Park Subaru to take a look at the Legacy. I ended up purchasing it. The sales man and staff were very courteous and patient and made my car buying experience fast and easy. I would definitely buy a car from them again. More

responsiveness of service department When an appointment for new tires wasn't available on the day I requested, Trey, my service representative, suggested that I bring the car in and he w When an appointment for new tires wasn't available on the day I requested, Trey, my service representative, suggested that I bring the car in and he would work the service in that day whenever possible. This was very gracious of him, and it put my mind at ease when I took a long road trip the next day.. More

Excellent buying experience I have bought my share of new vehicles in the past and my experience with NP Subaru has been the best. I am giving my experience a 5 star rating beca I have bought my share of new vehicles in the past and my experience with NP Subaru has been the best. I am giving my experience a 5 star rating because of Allen Hodapp,, my sales consultant. He was very caring and attentive. He made me feel very comfortable and never pressured. He also made my experience fun and enjoyable. Allen is very knowledgeable and really cares about the customers coming in to the dealership. Allen made sure I got the vehicle I wanted. I love my new Subaru Forester. I highly recommend NP Subaru and Allen Hodapp. I also want to say thank you to Brian Simpson for all his help. YGuzman More

Abismal phone response Generally I have been pleased with the dealership but today I tried to contact the service department about a billing charge. I waited twenty minutes Generally I have been pleased with the dealership but today I tried to contact the service department about a billing charge. I waited twenty minutes until I hung up with no response from a human. If you are interested in doing business with them their service department leaves a lot to be desired. More

Chris who is always top notch. Professional, courteous and friendly as always. Thank you all for taking such good care of my Forester. Still driving really good and hope it continue Professional, courteous and friendly as always. Thank you all for taking such good care of my Forester. Still driving really good and hope it continues. More

Oil change and tire rotation The Team provided excellent providing the service I needed for my Subaru Forrester. I was totally impressed with the cleanest of my Subaru when servic The Team provided excellent providing the service I needed for my Subaru Forrester. I was totally impressed with the cleanest of my Subaru when service was completed. Thank you! More

This is my second Subaru! I have used this dealership since 2012. They have always listened to my questions and worked to solve the problems. Love the waiting area....great cof I have used this dealership since 2012. They have always listened to my questions and worked to solve the problems. Love the waiting area....great coffee and snacks! More

Awesome! Repeat customer! Again, I was very impressed with customer service at North Park Subaru. Bobby Bustamante helped us buy a beautiful 2019 Crosstrek. Bobby found the exa Again, I was very impressed with customer service at North Park Subaru. Bobby Bustamante helped us buy a beautiful 2019 Crosstrek. Bobby found the exact car I wanted from Houston with only one phone call to him. He had it shipped to the dealer the next day. This is my second Subaru from North Park. I will continue to buy from them! More