North Park Subaru

Polite, effecient employees. New location & building. The new Subaru location is very nice. Convenient and easy to find. It is well designed, although I think they may eventually find their very nice co The new Subaru location is very nice. Convenient and easy to find. It is well designed, although I think they may eventually find their very nice covered service area drop-off lanes area will be too small. Arriving and dropping off the car was effortless and painless. Inside there are two excellent waiting areas available. The front one is smaller, offers coffee & TV, and is adjacent to the sales floor. The back one is larger, has a TV, a child's play area, coffee and snacks available, and an upstairs area with a glassed wall overlooking the ridiculously spotlessly clean, environment controlled maintenance garage where one can sit & use the bird's eye view to watch the mechanic work on your car. What a place to work! The employee reps were polite and communicative and kept me apprised of how much longer my wait would be. The service was excellent. This is a much better solution for Subaru owners than being appended to the very busy Lincoln dealership down the street. While there, test drove a Legacy. Very impressive! Especially like the auto start-stop & Eyesight technology! More

Learning to understand the safety features When I bought the car, the salesman talked about some of the features, but he made a point of not overloading me with information that day. After abou When I bought the car, the salesman talked about some of the features, but he made a point of not overloading me with information that day. After about 10 days, I was contacted to schedule an appointment with a technology specialist. By that time, I had read through all the "Quick Start" guides but still had questions. At the conclusion of the appointment, I was urged to contact NP Subaru with additional questions as they come up. I appreciate the fact that North Park Subaru reached out to me to schedule a time with their technology specialist. There is so much technology that I wouldn't find on my own, but their specialist carefully walked me through it. I do still have questions, and I will take advantage of their willingness to teach me how to take full advantage of the features of my new car. More

Best dealership I’ve ever been to I can’t say enough good things about North Park Subaru. From the sales staff, to the GM, to the finance group, to the service department. Everyone was I can’t say enough good things about North Park Subaru. From the sales staff, to the GM, to the finance group, to the service department. Everyone was outstanding and gave a 5 star service experience. If you want a Subaru, this is the place to go. More

Rene Ramirez assisted us sale of used car. He was efficient, though he did not fill the car with has, as he said he would do. Brian Simpson was the Finance Manager. We were thankful to be in and efficient, though he did not fill the car with has, as he said he would do. Brian Simpson was the Finance Manager. We were thankful to be in and out with good service. More

Outstanding Salesman I have bought new vehicles in the pass, in fact my first new car was a 1980 Subaru GLF 1800. There was a salesman there named "Shorty" he has always I have bought new vehicles in the pass, in fact my first new car was a 1980 Subaru GLF 1800. There was a salesman there named "Shorty" he has always stuck in my mind as an outstanding sales person. However a new name comes to light. His name is "TIM KELLEY", you will find him at "North Park Subaru located on San Pedro. He is willing to go the extra mile and very knowledgeable with the vehicles he is selling. Now for the best part; he does not stop after the sell. He will continue to help you after the sale. I would have to give him a A+ in my books of "Sales Person". More

As pain free as a vehicle purchase can be! This was our second purchase from North Park Subaru and the excellent customer service is why we returned and will return again and again! Our salesman, Keith, wa second purchase from North Park Subaru and the excellent customer service is why we returned and will return again and again! Our salesman, Keith, was very patient and concerned about making sure we found exactly what we were looking for and kept our budget in mind. Very pleased with our experience! More

The worst service I have ever experienced I never wrote a review, but even after months, I am still disgusted. Be absolutely sure that if you ask them to check "warranty status", that you foll I never wrote a review, but even after months, I am still disgusted. Be absolutely sure that if you ask them to check "warranty status", that you follow up. When I took my Subaru in for a recall on the airbag, I was told I had an oil leak, of course I wanted it checked out. I had been there before with service for 60K, and had no issues. So I allowed them to work on it. It was the main seal and head gasket leaking, major work! I asked them to check my warranty, but nothing was said. So I spent $3800, that at the time caused me a major financial hardship. The next year I had another issue and it was diagnosed as the "valve body" for $1600. Now this Forester only had 80K on it, not what a Subaru should be going through. That was replaced, but I had to take it back as it did not fix the problem, then I was told it was the transmission, After complaining online to Subaru of North America, they told me that the initial $3800 of work for the main seal and head gasket should have been covered, and I was sent a check from Subaru of North America. I did not fix the transmission, I do not even believe that the "valve body" repair was the issue now. The service manager NEVER contacted me, I tried to call him and email him. No apology, nothing. The only conversation was through the service guy at the time. I traded my Subaru in for a ford, and will NEVER recommend this dealership to anyone, rather STAY AWAY. The worst experience I have ever had. But I am thankful that I complained enough to Subaru of North America to get someone out of the chaos. More

Service Adviser Your service adviser Trey L is the best example of how a company should handle their customers. He is the reason we continue to buy Subrau's. To me Your service adviser Trey L is the best example of how a company should handle their customers. He is the reason we continue to buy Subrau's. To me its about the service after purchase. All sales people can explain the car and qualities it has but the service adviser is the one you have face to face with after purchase. That is critical to maintain image and serviceable products regardless of the product. Thank you Trey and service team More

Great car buying experience. I went to North Park Subaru to take a look at the Legacy. I ended up purchasing it. The sales man and staff were very courteous and patient and made m I went to North Park Subaru to take a look at the Legacy. I ended up purchasing it. The sales man and staff were very courteous and patient and made my car buying experience fast and easy. I would definitely buy a car from them again. More

responsiveness of service department When an appointment for new tires wasn't available on the day I requested, Trey, my service representative, suggested that I bring the car in and he w When an appointment for new tires wasn't available on the day I requested, Trey, my service representative, suggested that I bring the car in and he would work the service in that day whenever possible. This was very gracious of him, and it put my mind at ease when I took a long road trip the next day.. More