North Park Lincoln

Every aspect of my car purchase and delivery was very poor. During shopping, they were very slow to respond, which ended up causing me to miss Lincoln's special rate financing by 1 day. When I decided poor. During shopping, they were very slow to respond, which ended up causing me to miss Lincoln's special rate financing by 1 day. When I decided to make the purchase, they said the car would be ready by noon that day, so I made an appointment to go in at 2:00 because the salesman said that time would work best for him. When I got there, he was not available so I had to start over with someone else, and the car was not ready. The financing terms that the salesman told me about did not materialize and the reaction of the financing department was "that's why they need to talk to us before they make commitments." I stayed until about 6:00 and the car still wasn't ready, so they told me they would deliver it to me the next day. We arranged a drop off time and location. The time was picked by the salesman because that is what would work for him. He was over an hour late. I had to ask several times to get my certified warranty documentation before they finally sent it to me. It took 20 days for them to pay off my previous car loan, which cost me 20 days of interest. They didn't even send it to the credit union for 7 days, and then they mailed it instead of doing a wire transfer. In the end the sales manager got to the monthly payment I needed, but only because I put money down that I was not planning to do and was not included in the financial representation that the salesman made. These folks talk a good game but please be very wary if you shop there. More

A very unique experience. We were treated like truly valued customers. The whole staff was so nice, we highly recommend North Park Lincoln. We were treated like truly valued customers. The whole staff was so nice, we highly recommend North Park Lincoln. More

My circumstances made the dealership engagement short and quick, but rewarding and enjoyable. An out of town customer, I bought my car in record time thanks to Kent Kaspersk. quick, but rewarding and enjoyable. An out of town customer, I bought my car in record time thanks to Kent Kaspersk. More

Ricky Tejeda is the best new car salesman with whom I have ever worked. He met us at the door and devoted his attention to us for at least an hour as we considered the purchase of an Aviator and he follo have ever worked. He met us at the door and devoted his attention to us for at least an hour as we considered the purchase of an Aviator and he followed up with arranging a test drive the next day. He actually acted as if he wanted our business! When we agreed to the purchase he facilitated the paperwork by discussing our time crunch situation with the finance department and we were in and out in flash. More

Chris Robinson was wonderful to work with when I bought my new car. He brought me a loaner car, gave me a lesson on how to find everything in the new car and even connected my phone for me. Stephan Castro my new car. He brought me a loaner car, gave me a lesson on how to find everything in the new car and even connected my phone for me. Stephan Castro was very helpful when I paid for my car. He even helped me get the best price for my warranty. Both men are the reason that North Park is the best dealership anywhere! More

First of all, I drove from Austin to buy an Escalade from them. When I got there, they tried to lowball me on the trade which we had sent pictures and videos of and had already agreed to numbers on. Not to m them. When I got there, they tried to lowball me on the trade which we had sent pictures and videos of and had already agreed to numbers on. Not to mention my trade was another Escalade that was just 2 yrs older than what I was buying. When I was in finance, Lynette I think I was her name was talking a big game about how she’d “hook me up” with great pricing to honor that my husband was also in the car business. I requested the same warranties that I came there with. She told me that I would get an extended warranty that was even better than my current one side - which didn’t expire until 125,000 miles. Fast forward one year..:.my car needs the whole front wheel hub replaced. I present my extended warranty to the Cadillac dealership. It expired at 60000 miles. This is unacceptable. Cadillac has a bumper to bumper warranty that covers until 50000 miles naturally. I would have never been ok with an extended warranty expiring just 10000 miles later. That doesn’t even make sense. Reached out to that dealership, they don’t work with that warranty company any more so I’m just screwed out of $1100 and my peace of mind that I thought I was signing up for because they have dirty finance people and bad business practices. Buyer beware!!! Do not trust these people they are obviously not people of their word. More

Ricky Tejada was awesome to work with! Great experience and the best service! I would suggest Ricky and North Park Lincoln!! Great experience and the best service! I would suggest Ricky and North Park Lincoln!! More

My experience with Casper and his assistant has always been true professionals. We always felt welcome from day one. This is our third Lincoln was purchase over the years from Casper. We only ask for him been true professionals. We always felt welcome from day one. This is our third Lincoln was purchase over the years from Casper. We only ask for him. Thank You for being the best consultant. More

Great service from Jennifer Hale. She was very knowledgeable, patient, courteous and hospitable. All employees were also very welcoming and courteous. She was very knowledgeable, patient, courteous and hospitable. All employees were also very welcoming and courteous. More

Exceptional service and won’t shop anywhere else… third car I’ve gotten through them! car I’ve gotten through them! More