North Park Lincoln

Subpar At Best-Dishonest At Worst Do not believe North Park’s hype. Their customer service is subpar at best and dishonest at worst. If I could give them negative stars for service I Do not believe North Park’s hype. Their customer service is subpar at best and dishonest at worst. If I could give them negative stars for service I would. I don’t think I’ve had a single good experience with this car sales/service company. They advertise a lie saying they have excellent customer service in an attempt to convince people to spend more with their company. The Takata airbag recall started this off. I put a detailed Yelp review in about that. The managers tried to fix the initial dishonesty of their service employee and onsite Hertz rental personnel. In fact, I almost thought about removing my review. However, while we had the rental I have had continued bad experiences in having to come back to the Lincoln dealership once a month to renew the contract. Doing this is a complete waste of my time. It boggles the mind how the renewal process can't be done over the phone. Even this I put off to bad service by Hertz and considered removing my bad review. Then, the part comes in to fix the deadly airbags. We get a call to turn in my wife's Lincoln MKX. She does. She gets another call from a service rep telling her to come pick up the car, that it is ready to be picked up. The service dude even tells her he will make certain they have her car pulled out and ready to go. I stay home from my Son's track meet so I can go pick it up. I go to pick it up today and am about to leave when I notice a box sitting in the front passenger seat of my wife's Lincoln MKX. It is the airbag. Her glove box is disassembled and lying on the passenger floorboard. Why would they tell my wife her car was ready to pick up and then not have it ready? What a waste of my time. At least my family enjoyed their time at the track meet while mine was wasted by North Park Lincoln. More

Casper & North Park provided us a great buying experience ! Casper helped us find a gently used Lincoln Navigator that we looked all over the country for. His friendly and professional manner made the process Casper helped us find a gently used Lincoln Navigator that we looked all over the country for. His friendly and professional manner made the process easy and comfortable. I would recommend North Park Lincoln and Casper Kasperski to anyone looking for a great buying experience ! More

Best service! Kent (Casper) Kasperski has to be the most patient person! We went back and forth on a couple of cars before finally deciding on our MKZ hybrid. Casp Kent (Casper) Kasperski has to be the most patient person! We went back and forth on a couple of cars before finally deciding on our MKZ hybrid. Casper answered all our questions and helped us get exactly what we wanted. 10 ??s in our opinion!! More

Awesome Service and Salesman We purchased our new 2018 Lincoln MKX with Casper Kasperski. Awesome salesman. We spoke over the phone and made the deal. We drove from out of to We purchased our new 2018 Lincoln MKX with Casper Kasperski. Awesome salesman. We spoke over the phone and made the deal. We drove from out of town to purchase and pick up our new vehicle. It was a deal we could not resist. It was worth the drive to pick up our new MKX. I would recommend North Park Lincoln to all Lincoln customers, friends and family. More

Buying a 2018 MKX We had a great experience upgrading from a 2014 MKX to a 2018 MKX. Our salesman Casper Kasperski's knowledge and professionalism helped us decide to We had a great experience upgrading from a 2014 MKX to a 2018 MKX. Our salesman Casper Kasperski's knowledge and professionalism helped us decide to go forward with the change to the newer model. More

Experience in purchasing 2018 MKC I was very pleased with my experience with North Park Lincoln. I chose to get my vehicle from them because I had been told that I would receive excell I was very pleased with my experience with North Park Lincoln. I chose to get my vehicle from them because I had been told that I would receive excellent service and that was extremely important to me. Casper Kasperski was very informative and exceptionally nice, as was Walter Guzman, who helped me as well. Everyone from the receptionist to the financial department was friendly and treated me with total respect. I've only had my MKC a couple of weeks but feel that I will be happy with my relationship with North Park Lincoln. More

Excellent dealership We received excellent service from our salesman Casper Kasperski through our entire buying process. Casper was courteous and helpful. We will highl We received excellent service from our salesman Casper Kasperski through our entire buying process. Casper was courteous and helpful. We will highly recommend him to our friends and family! More

Casper Kasperski = Top Notch Customer Service Casper was extremely helpful in my quest for a new vehicle and his dedication to listening to what I was looking for made finding my new car easy. Nor Casper was extremely helpful in my quest for a new vehicle and his dedication to listening to what I was looking for made finding my new car easy. North Park Lincoln has a priceless gem in Mr. Kasperski. More

My Cruze Purchase I had an excellent experience with this dealership in purchasing my Cruze. My salesman was Casper Kasperski and he was very helpful to me in dealing w I had an excellent experience with this dealership in purchasing my Cruze. My salesman was Casper Kasperski and he was very helpful to me in dealing with this long distance purchase last month. I highly recommend you let him help you with your next vehicle purchase. Moving on to the finance dept. for the paperwork I met with Gil who did a great job of getting me in and out in a short time so I could hit the road. Thanks guys for all of your help in making my purchase so easy! This is a great dealer to do business with. More

Repeat Custome This is the 7th vehicle I have purchased from them and I have never felt any kind of pressure and have only encountered professionalism and the desire This is the 7th vehicle I have purchased from them and I have never felt any kind of pressure and have only encountered professionalism and the desire to help me find what I am looking for. More