North Hollywood Toyota - Service Center

Bad experience I took my car three times in a week, is a brand new 2024 brand new 2024 More

I blew out a tire on Saturday evening while visiting the LA area for the weekend. I had planned to drive back to San Diego on Sunday afternoon. I tried to find somewhere that could replace the tire on Sunda LA area for the weekend. I had planned to drive back to San Diego on Sunday afternoon. I tried to find somewhere that could replace the tire on Sunday, but I was told it that the tire for the 2023 Prius Prime is an unusual size that most shops don't stock and don't know if they can find on short notice. So I dropped the key through the service center door and waited for word. That meant I had to extend my lodging until Monday morning. Motel check out time was 11 am. My ONLY complaint about the whole experience, is that I was never able to communicate with the service center. I needed to know whether I should extend my motel stay past check out time. But though I called several times between 7 am opening time and 10 am, I never reached a representative. Luckily, I got a text at 10:30 am saying my car was ready. I did not need to extend my stay. But a simple 15 second message would have saved me much anxiety. And given the dealership a better rating. I cannot finish this form because I have NO idea who I "worked with." More

We have to be calling them for the parts that are going to install. And when we were there they didn’t have time to do it. So we have to come back again on another day. to install. And when we were there they didn’t have time to do it. So we have to come back again on another day. More

I bought my car from this dealership and I go back for my maintenance service. The staff provides great service; and also alerts you within ample time, when your car is ready or you may experience some m maintenance service. The staff provides great service; and also alerts you within ample time, when your car is ready or you may experience some minor delays. Paul provided excellent service, and assisted with telling me in detail what my car was in need of. I appreciate his effort he put in with his considerations and transparency. I also would like to applaud his happy demeanor. He was welcoming. Thank you Paul! More

As always, we have been extremely happy with the service dept. They have always taken exceptional care of all our cars! dept. They have always taken exceptional care of all our cars! More

Worst service and poor customer service Paul R Carrasco our service advisor would not call and I had to actually drive down to the dealer to ask him when my car was going to be done. He informed me that he our service advisor would not call and I had to actually drive down to the dealer to ask him when my car was going to be done. He informed me that he was busy with other customers, It was just a simple tire change. Then he proceeded to hold my keys back when the car returned, If you’re looking for great service, this is not the place you More

Alex took care of my service. He was honest about what I truly needed and what I didn't. Thank you. He was honest about what I truly needed and what I didn't. Thank you. More

Mr. Paul C is very helpful and knows exactly what service my truck need every time I take it for service. I always received excellent service. service my truck need every time I take it for service. I always received excellent service. More

The service department did a great job in performing my regular maintenance work including an oil change. regular maintenance work including an oil change. More