North Hollywood Toyota - Service Center

We like going to Toyota of North Hollywood because we like our service person, Paul Carrasco, he knows us and we are very comfortable with him, we like that our car gets a complete checkup everytime we t like our service person, Paul Carrasco, he knows us and we are very comfortable with him, we like that our car gets a complete checkup everytime we take it in. More

Email sent to Leon Correll on June 12, 2024 I just got home from getting my car serviced at your facility. I had a 10:00 am appointment today which I set up almost two (2) weeks ago. When I arrived, I was home from getting my car serviced at your facility. I had a 10:00 am appointment today which I set up almost two (2) weeks ago. When I arrived, I was greeted by Manuel Valencia and was checked in at 10:07. The plan was for an inspection and oil change. In fact I had a credit from you for two free oil changes, the first of which I used on November 8, 2023, that was noted on the paperwork. I also asked him to please change the batteries on both of my key FOB's since they had never been changed in all the years that I have had the car (2013 Toyota Corolla). I was told my service advisor that it might take longer but I did not think much of it. Note that I did inform him that I would be in the waiting room waiting for the car. At a little after 1:00 PM, I went over to find out what was going on with the car. This was the third time I had gone over but Mr. Valencia was not at his desk the other times. I had not heard anything at all since arriving!! The third time I spoke to Angel Lopez and he was more than happy to help me out. Turns out my paperwork was sitting on Mr. Valencia's desk but don't know how long it had been there. At that time I was informed that there were some things that needed to be done including replacing the front brakes, replacing the control arm and replacement of front rotor. If I had known sooner, I would have stayed to have the brakes & rotor done but I had already been there for three hours before knowing anything was wrong. I told Angel that I would reschedule the work another time. I checked out at 1:16 PM. Here are my issues: -Long delay in letting me know the results of the inspection and what was need/recommended. I have never had to wait that long in all the years I have been bringing my car there. -When I checked in I asked to have the batteries changed in both of my key FOB's. It was on the paperwork, but only one was changed (noted on paperwork). Angel did address this when I was checking out. He made sure both were replaced since there was no way to know which was replaced just by looking at them. They would have to be re-opened. -The sticker that indicates when the oil should be changed in the future (usually in the left upper part of the drivers side on windshield) was NOT changed to reflect the mileage since the oil was changed. I have had this issue at your place the last two times I was there. -I do not know if the warning light for "service" needed on the dashboard was re-set. I also had an issue with this the last time I was at your place. When I got in my car, after service, the warning light was still going off. it was noted and service rep "fixed" it. -In November when my car was inspected the front brakes were GREEN. Now 7 months later they are RED and if you go back and look at the mileage on paperwork, I only drove the car 1943 miles since the November appointment. All of the driving has been local (Burbank) and I do not drive on hills. How is that possible? I have attached inspection from November 8, 2023 and today, June 12, 2023 I have been very disappointed with the service department in the past year and a half. If you go back in my records, I have been taking my car for service to your facility since I bought it at North Hollywood Toyota in January 2013. It has now gotten to the point where I do not trust the work being done there anymore and I am not sure if I will be bringing my car there going forward. In the past, I had the utmost confidence in the service department but now I am second guessing the quality of work being done. In the past, 2023, I had an issue with the service representative that I had that day and you interceded. At that time you asked me not to comment on survey and that you would take care of the issue internally. It is very rare for me to complain about service but today I was so aggravated when I got home that I decided this is one of those rare times that I would complain. More

Fast easy nice people I take my car for service every time and it’s always on time time and it’s always on time More

Fast and friendly service. Great dealership. I would love to recommend it. Thank you for the nice job. Great dealership. I would love to recommend it. Thank you for the nice job. More

Been bringing my Toyotas here for decades. You do great we work but I miss the donuts! You do great we work but I miss the donuts! More

I always feel confident having Paul Carrasco as my service representative, he's very knowledgeable and makes sure my car is in excellent condition and safe to operate, thanks again for your excellent service representative, he's very knowledgeable and makes sure my car is in excellent condition and safe to operate, thanks again for your excellent service. More

Love having Paul as my service person. He is attentive and understands our need to get our work trucks back on the road asap. Only reason for 4 stars and not 5 is the parts are either disc He is attentive and understands our need to get our work trucks back on the road asap. Only reason for 4 stars and not 5 is the parts are either discontinued or way to expensive and could be gotten cheaper elsewhere. More

Excellent service as always, especially with my favorite service advisor, Russ! Professional, courteous, and top notch! service advisor, Russ! Professional, courteous, and top notch! More

I was very satisfied with the service. Russ handled my job quickly and efficiently and was very reassuring. I am also glad I had purchased the extended warranty because it covered the re Russ handled my job quickly and efficiently and was very reassuring. I am also glad I had purchased the extended warranty because it covered the replacement of a water pump. So I paid zero, quite a relief. More

it was very friendly and fast service. .I will definitely recommend this place to any family members or friends. .I will definitely recommend this place to any family members or friends. More