North Hollywood Toyota

I brought my car here for body shop repairs. Did not realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corpor realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corporate on 10/12 to even receive a call back from the dealership. Mr. Carrillo called me back and said he would order me a new one. As of today 11/02 I left Richard a message and had to say if he did not call me back, I would call Corporate again. Well he called me back, but informed me that my tonneau cover was not ordered, and he found one, but was not sure if it was mine. And I would have to wait till Monday when he talked to his supervisor. He also informed me that they would not ship it to me. I explained to him it would take me 2 hours to get there, and it was not my fault the tonneau cover was not put back in, and I should not have to come down to get it. I still don’t know, if they will replace it. So once again, I had to call Corporate, where they told me the dealership reported to them that the case was closed and (me) the customer was happy. I explained I am not happy and North Hollywood Toyota is lying about the situation. At this point I was told they are independently owned, and I would have to take them to small claims court. Well guess I will be going to court next week, just to get my tonneau cover. More

I called to inquire about a used 2011 Sienna LE. To see if they have the car available because I would be driving almost a 100 miles to get there. I tell the person on the phone I'm still in the looking pr if they have the car available because I would be driving almost a 100 miles to get there. I tell the person on the phone I'm still in the looking process and will let them know if I'll be coming in. The next thing you know there calling me leaving bezar messages, "Some one from this number is looking for used Sienna" and the next message is "Mrs. So&So called looking for a Sienna" first of all I'm not a Miss, I'm a Mr. and I suspect because of there caller ID they see the name of the person the phone is registered too. The way they handal my phone inquiry was a big turn off. I just can't imagin what it would be like to deal with NOHO in-person. The kind of people they have working for them is a reflection of the dealership. Thay need training in phone manners..and so much more. I suspect they look at customers as pray's. They treat there customers with disdain. Stay away from NOHO!! Thomas More

Took my car to North Hollywood Toyota for the first time for my 30,000 mile service, and was really impressed by the professionalism of the Service Rep (Willy Moreno). I will definitely be back for all my for my 30,000 mile service, and was really impressed by the professionalism of the Service Rep (Willy Moreno). I will definitely be back for all my future service needs. More

I took a test drive, and they called me 3 times a day for the first 3-4 days after. For two weeks after that they called me twice a day. They lost my business because of it! the first 3-4 days after. For two weeks after that they called me twice a day. They lost my business because of it! More

We recently took in our family car to have the vehicle serviced, oil change, filters and transmission oil replaced. After having the transmission oil and filter replaced two days went by and the transmiss serviced, oil change, filters and transmission oil replaced. After having the transmission oil and filter replaced two days went by and the transmission completed DIED. the car did not move. We had the car towed tot he dealer. They opened up the transmission and said the torque converted was damaged. They said we will not cover or do anything to it. The transmission died 2 days right after they did work on the transmission. So they simply would not repair it. The next day we had a transmission shop repair it. The shop said the gears INSIDE the tranny was all damaged. Which tells us that Toyota of N Hollywood was lying and said it was not inside the tranny that went bad but the converter. LAIRS. The repair cost us $1,500. I HATE THIS DEALER. NEVER WILL I HAVE ANYTHING TO DO WITH THEM. More

Bait and Switch. Very shady company. We were given Bait and Switch. Very shady company. We were given a quote on the phone. I asked three times "so this is the out the door price, right?" I was Bait and Switch. Very shady company. We were given a quote on the phone. I asked three times "so this is the out the door price, right?" I was assured by Terry that it was. My husband and I jumped in the car and drove over to the dealership. The salesperson said "We can't give you a car for that little!" and added $2400.00 to the price. I showed them the quote from Terry, and they said she was wrong. Ralph Gammal, the floor manager, then told me to be reasonable... After I was the victim of a bait and switch! He bet me $14000 that I couldn't go to Toyota of Hollywood and buy the car for the price they quoted me. He insinuated that they practice the "bait and switch" as much as Toyota of North Hollywood. Bottom line, I walked into Toyota of Hollywood. They honored their price. I drove away in my new car. No hassles. Toyota of North Hollywood has a lot to learn from Toyota of Hollywood and Longo Toyota. This is my second experience with Toyota of North Hollywood. My first experience was just as bad. They lie, and treat their customers with disdain. Stay away. More

DO NOT GO HERE!! the sales man are bullies!! after the 3rd guy walked up telling me they wanted to help i said what i was looking for and told me what i should be in. they dont care about customers and al 3rd guy walked up telling me they wanted to help i said what i was looking for and told me what i should be in. they dont care about customers and all they do is try to make a sale. I dont let any of my friends and family come here. More

Overcharged for a used vehicle that irreparably broke down a month later. Bad news! Getting financed was arduous and then they kept calling with more hoops to jump through. The dealer and the fiance comp down a month later. Bad news! Getting financed was arduous and then they kept calling with more hoops to jump through. The dealer and the fiance company are one and the same. Sloppy slipshod service and sub-par cars More

I sent in a review and by accident marked off the wrong numbers.. this dealership should be all "5's" for their excellence in service, their professionalism, friendliness, and care and concern for their cu numbers.. this dealership should be all "5's" for their excellence in service, their professionalism, friendliness, and care and concern for their customer. I would highly recommend this dealership and our sales rep Gary, for the way they showed us the great features of the Prius, and how we were to handle the car. They set up our bluetooth for the phone, and explained the navigation system, where we were able to understand. They handled our tradein fairly and gave us a very good price on our car that we traded in.. This is an excellent dearlership. I thank them everyday we drive our car. More

Everything about the experience of buying my new Prius was really very pleasant - and exciting. I felt no pressure, although I could tell the young man who was waiting on us was really trying to make a sa was really very pleasant - and exciting. I felt no pressure, although I could tell the young man who was waiting on us was really trying to make a sale - after all, that's why he was waiting on us! The gentleman who handled the money part of the sale was very professional and courteous. I would definitely go back to N.Hollywood Toyota for service and for my next car. How can I say more? I found everything about the dealership to be very satisfactory, everyone was helpful and pleasant, I came home happy and will happily return. More