North Hollywood Toyota

Bait and Switch. Very shady company. We were given Bait and Switch. Very shady company. We were given a quote on the phone. I asked three times "so this is the out the door price, right?" I was Bait and Switch. Very shady company. We were given a quote on the phone. I asked three times "so this is the out the door price, right?" I was assured by Terry that it was. My husband and I jumped in the car and drove over to the dealership. The salesperson said "We can't give you a car for that little!" and added $2400.00 to the price. I showed them the quote from Terry, and they said she was wrong. Ralph Gammal, the floor manager, then told me to be reasonable... After I was the victim of a bait and switch! He bet me $14000 that I couldn't go to Toyota of Hollywood and buy the car for the price they quoted me. He insinuated that they practice the "bait and switch" as much as Toyota of North Hollywood. Bottom line, I walked into Toyota of Hollywood. They honored their price. I drove away in my new car. No hassles. Toyota of North Hollywood has a lot to learn from Toyota of Hollywood and Longo Toyota. This is my second experience with Toyota of North Hollywood. My first experience was just as bad. They lie, and treat their customers with disdain. Stay away. More

DO NOT GO HERE!! the sales man are bullies!! after the 3rd guy walked up telling me they wanted to help i said what i was looking for and told me what i should be in. they dont care about customers and al 3rd guy walked up telling me they wanted to help i said what i was looking for and told me what i should be in. they dont care about customers and all they do is try to make a sale. I dont let any of my friends and family come here. More

Overcharged for a used vehicle that irreparably broke down a month later. Bad news! Getting financed was arduous and then they kept calling with more hoops to jump through. The dealer and the fiance comp down a month later. Bad news! Getting financed was arduous and then they kept calling with more hoops to jump through. The dealer and the fiance company are one and the same. Sloppy slipshod service and sub-par cars More

I sent in a review and by accident marked off the wrong numbers.. this dealership should be all "5's" for their excellence in service, their professionalism, friendliness, and care and concern for their cu numbers.. this dealership should be all "5's" for their excellence in service, their professionalism, friendliness, and care and concern for their customer. I would highly recommend this dealership and our sales rep Gary, for the way they showed us the great features of the Prius, and how we were to handle the car. They set up our bluetooth for the phone, and explained the navigation system, where we were able to understand. They handled our tradein fairly and gave us a very good price on our car that we traded in.. This is an excellent dearlership. I thank them everyday we drive our car. More

Everything about the experience of buying my new Prius was really very pleasant - and exciting. I felt no pressure, although I could tell the young man who was waiting on us was really trying to make a sa was really very pleasant - and exciting. I felt no pressure, although I could tell the young man who was waiting on us was really trying to make a sale - after all, that's why he was waiting on us! The gentleman who handled the money part of the sale was very professional and courteous. I would definitely go back to N.Hollywood Toyota for service and for my next car. How can I say more? I found everything about the dealership to be very satisfactory, everyone was helpful and pleasant, I came home happy and will happily return. More

I live close to this dealership and have visited three times with friends who wanted to buy a new car. During two of the three visits we overheard the sales people using the worst profanity to bad mouth times with friends who wanted to buy a new car. During two of the three visits we overheard the sales people using the worst profanity to bad mouth their customers, or people who test drove and didn't buy. I don't know how they stay in business with such unprofessional sales people. Great location, OK inventory, bad people. (Good cars!) More

Went in for major tune-up. On the way home smoke started coming out from under my hood. I stopped at the nearest mechanic because I was afraid of further damaging my car. It turned out the timing belt had coming out from under my hood. I stopped at the nearest mechanic because I was afraid of further damaging my car. It turned out the timing belt had slipped off and had melted a hole through the casing. Cost of repair was over $400. In the major service, they specifically list that they inspect the timing belts. When I called to complain, they just flat out denied they had anything to do with it and that they didn't inspect the timing belt. What a bunch of liars. I'm sure they fiddled with it thinking I would go back to them to get it fixed some time later. Bunch of crooks, avoid!!! More

Horrible experience. Wanted to charge us $620/mo. for 66 months on a $17,900 Camry. That adds up to just shy of $41, 000. We still owed $16,500 on our trade-in, but even if they gave us nothing at all for months on a $17,900 Camry. That adds up to just shy of $41, 000. We still owed $16,500 on our trade-in, but even if they gave us nothing at all for it -- and they would not disclose the trade-in amount or the interest rate, but kept playing the three card monte "monthly payment" game -- this would still be outrageous. I actually can't believe that sales practices like theirs are even legal. Stay away from these guys. More