North Hollywood Toyota

DECEPTIVE BUSINESS PRACTICES LONG REPORT, BUT PLEASE READ, SO YOU DONT MAKE THE SAME MISTAKE WHEN BUYING A CAR, IT COULD PREVENT YOU FROM MAKING A BIG MISTAKE AND COST YOU THOUSA LONG REPORT, BUT PLEASE READ, SO YOU DONT MAKE THE SAME MISTAKE WHEN BUYING A CAR, IT COULD PREVENT YOU FROM MAKING A BIG MISTAKE AND COST YOU THOUSAND'S I am very disappointed of the extremely deceptive practices and techniques, specially what they did to me. I hope this report helps other consumers avoid making the same mistake. Last thursday I went to test drive the Toyota Prius II, test drove one, and decided to go ahead with the credit screening background. The first red flag, the sales person DANNY RAMIREZ, tried so hard to get me into the LEASE, when I was obviously asking for a purhase, He pushed, and pushed for the LEASE instead. It was almost getting anoyning. I should have just walked off at this time. Before I was officially approved we went to the second floor to "Pick" a model, I was shown a model with the Sticker Price of $25,400 or $25,600...Sorry, My picture memory is not clear on that part, but i said to myself, not bad, its the second model of the PRIUS and the rims looks good. DANNY RAMIREZ, asked me to turn on the car on so he could see the MILEAGE...It clearly showed ODO 172, I clearly remember that because the display almost look like a OOO 172....Making the D in the middle almost look like as "O", but then I realized it meant ODO for ODOMETER. I came down to the sales floor where the negotiations were to start, and if you have purchased a car from a dealership you can relate to how they can treat you, "Like Family" they say, I hardly believe they treat family like they treat their clients, but that's another story....After, a few back and forths that including them upping up my trade in value for about $1,000 from what the originaly offered, lowering the payment and the interest rate. We came to an agreement. Then we started with the paperwork, I signed a few disclosure forms, then they pushed for the WARRANTY, ok, I saw that coming....The finance guy "Played" with the interest rate, in order to offer me the WARRANTY and keep the lowest payment. Ok, as you know the commissions on these WARRANTIES are in the30%'s, hence their insisted and make you feel like it was a good decision. Ok, I went ahead with the warranty.. I was waiting for the WITHE and YELLOW legal forms of the contract after I had already signed some ELECTRONIC forms on a SIGNATURE PAD, but after a few signatures the finance guy told me I was done, gave me some forms and advised me the vehicle was waiting for me. I took the forms, glanced at them....and then just came to see my NEW CAR. My advise, dont let your exictement cloud your judgement. Before the car was actually DELIVERED to me, DANNY gave me a checklist, this was before the negotiations of the car, Yep!!! Another RED flag. But, of course I checked everything was ok. The car was parked in front waiting for me, I did notice the RIMS lookes different, I checked the rims, tried to make sense of it, but then I tried to convince myself I had not payed attention to the tires when I picked the car, when I looked at the car that was my picked I saw it had rims. But it was late at night, at this point I really had no motive to have any type os suspicion, you know I was treated like family, remember. I took the car home, the next morning I went to work, made some errands and going back home I saw something really ODD, it was the ODO reading...it showed 88 MILES...I was in shock, but nonetheless, waited to get home to check. To my surprise, the Sales Contract said the car had 172 MILES when I purchased it, Why in the worl would it have the 88 Miles? Came home and checked all the paperwork, IN THE BACK OF one of the forms I signed I saw the PURCHASE PRICE of the vehicle, it was $25,630.....I checked the WINDOW Sticker left in the car and saw $25,630.....Now, at this point I was in shock....And started to put all things togheter. I checked the car, and double checked all the car....the PRIUS is MODEL II, the Sticker price or MSRP at TOYOTA's web site is $25,765....Start price, and the vehicle I had in possesion did not have any OPTIONS or ACCESSORIES other that, the carpets and cargo mat priced at $225. This was my WOW MOMENT!!! I texted DANNY RAMIREZ, the sales guy, and just asked him if he was going to be there the next morning, told him I was going to be there, without giving other specifics, I only told him, "I think you may have an idea" as the reason I was going to be there. Got to TOYOTA of NORTH HOLLYWOoD, but before that, he called me to tell me he was running late, and that he had asked his manager about the mileage the day before and that the manager told him that when he saw the odometer he was acually looking at the MILES TO EMPTY reading...Remember, at this point I hadnt really mentioned the REAL reason I was coming down to the dealership. I told him, that I was giving them the benefit of the doubt but I strongly believed the had SWITCHED the car that I had originally picked with a lower TRIM vehicle....To make up for the $1,000 that they offered on top of the original offer made on my trade in. He denied my suspision, I then met with CARY, whom I had closed the deal. Who also denied they were capable of doing something like that. He asked me for the contract, I told him that I had intentionally left it hom, just in case it was removed from me and I was left without any paperwork. I asked him to just re-print the contract from their system, he said they had a PAPERLESS system, and no PAPER copies are kept. At this point, I felt patronized, I work in the insurance industry, and know that any paperless system, actually allows you to PRINT any document if you desired. He asked me to go back home for it. My suspicions were starting to be confirmed, He asked DANNY RAMIREZ to go back to the car with me and checked the ODOMETER, jokenly stating "I need a witness"...SO we went down and verified, at this point the mileage had gone up to 102, my daily commute is about 62+ miles, hence my need for a HYBRID. I told CARY of TOYOTA OF NORTH HOLLYWOOD than, my intention was to resolve my concern, I mentioned that I knew things can go wrong when operating a company that big as TOYOTA OF NORTH HOLLYWOOD. He stood his ground, denying that they could switched a vehicle after it was viewed by the client. I gave him my facts, he mentioned that my FACTS were merely an ASSUMPTION of what I believed, not the the REAL facts. I was not able to work wit him on a possible cause or solution for the problem, I believe the vehicle that I saw, was in fact the PRIUS III not the PRIUS II that I was delivered. WHy was the ODOMETER less than 100 when I had clearly seen it at 172? Hey, Its easy to ger persuaded since all new cars look alike. MY RECOMMENDATION: To anyone buying a car, new or used, always ask what the actual PURCHASE PRICE of the vehicle it is, and when you SEE the car or PICK one car from the dealer and before you go back to the sales room.....WRITE DOWN THE VIN NUMBER AND MAKE A CHECK LIST. THE PURCHASE price of MY CAR is over $1,000 of the MSRP, from TOYOTA's official website. How did this happened? Simple, I saw a car on the lot, liked the price, but then GOT a LOWER TRIMMED vehicle at delivery instead of the model I had seen. Sure, If you want a good deal, go to TOYOTA OF NORTH HOLLYWOOD, where you pay $1,000 over MSRP. Believe me, I love the PRIUS, and I dont think I mind paying MSRP, considering the facts but I do not approve this dealer of TOYOTA OF NORTH HOLLYWOOD, showing me a PRIUS III at $26,000+ and deliver me a PRIUS II with an MSRP of $24,000 (From TOYOTA's OFFICIAL WEBSITE). MY SOLUTION: Deliver the car that I saw, Adjust the Price of the car I was deliver or Rescind the contract, the later being the legal solution, but I really want to keep my car. I do not want to return it. But this is UNFAIR business practice by TOYOTA OF NORTH HOLLYWOOD. DO NOT LET THIS HAPPEN TO YOU!! More

Buying a Prius or a Big Headache? I walked into Toyota North Hollywood yesterday 7/21/2014 looking to buy or lease my first car and was greeted by a young man named Doug. Very friendly I walked into Toyota North Hollywood yesterday 7/21/2014 looking to buy or lease my first car and was greeted by a young man named Doug. Very friendly and caring but he really did not know anything about specials or cost figures, he seemed new. I test drove some prius's and camry hydrids and loved them all. We sat down and tried to crunch the numbers. His boss Alex was the deal breaker for me. He came down and starting writing on a paper saying "well, it would cost you around $375 or $500. I was so shocked; he didn't say anything about my credit score, what my value for my car was? Could he lower my payments? Any specials? What the down was? Something was off.... You would think he would have something in writing confirming all this...then I mentioned “I am just looking for numbers and I do not want to buy today? This seemed to make Alex very; very uncomfortable...An older gentleman from corporate over heard the conversation. Kicked everyone out of the office and said “I am here to help you? He was a very nice old man., he did not want to pressure us at all...we laughed...and then offered us a special...$0 down, 3 year lease at 12,0000 mile for $199 a month. I said sounds great...let’s do it... Now, mind you I have been here for 3 hours and we finally are getting a deal on a Prius C Hybrid....Doug is excited and goes back to his boss Alex...Here we go, what now? Doug comes back and tells me the Prius C I picked was not the package deal. It had leather and would be more expensive...it would be $275 a month....So I go and sit in the non-leather one, pick a color, and go inside, it did not feel comfortable, felt like a box...but I say "It's a good deal, right?" I came back to the office with Doug and a new finance guy came and finally showed the numbers. He said I would have to pay extra now for upfront cost, 1st month, DMV, etc. for $749.96 or so out the door? Now remember, the old corporate man said $0 Down right? So I continue to get more stressed and start to negotiate more. I ask for 15,000 miles a year to compensate the cost? Doug goes back to his boss Alex, then comes back and says no...then I say "So now you’re telling me we are up to $237.45 a month or so with taxes and $595.40 down, with a car you said was a package deal? They all say Yes... I get another surprise...There are only 2 colors on the lot for me to choose the "special 0 down $199 a month" blue and grey. Doug was trying to talk back and forth on his cell with Alex while I am trying to pick...time continues. We are up to 4.5 hours here and no solution. Can you FEEL my headache anyone? In the end, with more and more talk...I decided to walk out and say to Doug and the finance guy "there are too many discrepancies here; I need to confirm this with my fiance" I would like to say that I would never come here again... I learned so much after 5.5 hours with these car salesmen and how and why they get such a bad rap... and hopefully Toyota North Hollywood will learn to treat customers like human beings with facts and figures and not with "this is a great deal!" More

I am very grateful that I ended up at North Hollywood Toyota I consider myself a tough shopper and I set out to find the best deal over the 4th of July weekend. After visiting other Toyota dealers I had become I consider myself a tough shopper and I set out to find the best deal over the 4th of July weekend. After visiting other Toyota dealers I had become an angry shopper by the time I got to NoHo. I encountered much sleaziness at the other dealers. Every dealer I went to gave me a price and when I left told me to call them with the best price so they can beat it. I went to NoHo Toyota and they first price they gave me was significantly better than the best price I had been quoted. I did give one dealer a chance to beat it and they could not. I am thrilled with the price and the service. The salesman also followed me home a good 30 minute drive so I could get my old car home without multiple trips. I had one misunderstanding with the salesman regarding which satellite radio t he car came equipped with. I had asked if it had Sirius Satellite Radio as that is my preference. Apparently he didn't realize that even though Sirius and XM have merged, it is still different programming. In order to hear Sirius channels on a XM radio, you have to buy a extra subscription. When I expressed my disappointment, NoHo Toyota offered to pay for the extra subscription!!! This blew me away. It was obviously very important to them that I was happy with my purchase. Thank you NoHo Toyota!!!!!! More

Held Hostage and Deserted! If I could give a negative review I would. We went elsewhere for a deal. So check this out.... 1. We finally find the lot we thought we were suppo If I could give a negative review I would. We went elsewhere for a deal. So check this out.... 1. We finally find the lot we thought we were supposed to be at. 2. Are told it is not the right lot, go down the street and look for the BBQ on the left 3. We find said BBQ and pull in, mind you we have 2 cars cause this deal was for my daughter. 4. Get parked ~ not the right lot... again (mind you we called the very incompetent receptionist who just kept giving me the sales guys voice mail. His name was Paul (used cars, AAA, Costco "manager") 5. He drives us down the street to the right lot, oh get this.... we couldn't get one of our cars out of the parking lot because the 4 people we asked to move a car they parked in front of ours wouldn't do it. So basically a car not involved in the deal was held "hostage" 6. We begin talking price, go for a test drive. They can't work a deal.... yea not buying it. 7. Our salesmen goes to talk to his manager to get the price down, takes forever to come back. 8. Salesmen has to go back to the lot where our car was held hostage... my hubby hitches a ride, comes back with our car and no salesmen. 9. His boss then tries to work a deal - we walk away. 10. We ended up going to Northridge Toyota and DROVE away in a 2014 Camry at the payments we wanted with less down then we were going to give at NOHO toyota. We were open to lease, we were willing to talk. Problem was they were willing to NOT MAKE A DEAL. Oh and the people they had BBQ'ing are liars - kept saying out, but serving salesmen. WOW customer service SUCKED. Our car was held hostage, we were practically deserted HOLDING THE KEYS to the car we were negotiating. Oh and they had some offer about a gift card for test driving - never got it. Glad we walked away. More

Avoid this place... They WILL scam you. So, if you don't have time to read the plethora of negative reviews below, then I'll make it easy on you: Avoid this place like the plague. My daught So, if you don't have time to read the plethora of negative reviews below, then I'll make it easy on you: Avoid this place like the plague. My daughter took her Toyota in for a minor repair and they told her she needed a host of repairs. On my advice, she paid for her desired repair and left, but was concerned enough to take the car into a local garage for a look. NOT ONE THING on their list actually needed replacing! So, buyer beware. This dealership is full of liars who will gladly fleece you and laugh about it behind your back. More

WORST dealership EVER!!! SO SHADY!!!! DO NOT GO HERE!!!! WORST dealership EVER!!! SO SHADY!!!! DO NOT GO HERE!!!! We bought a brand new Prius here in December and worked with a brand new sales associate, WORST dealership EVER!!! SO SHADY!!!! DO NOT GO HERE!!!! We bought a brand new Prius here in December and worked with a brand new sales associate, Camille and her Sales Manager, Erick Perez aka "Guapo." STAY AWAY FROM THEM!!! THEY ARE LIARS!! After a bit of negotiating, we were told that we be getting a $1500 rebate from the dealership since we purchased a Plug-In Hybrid. Before we signed paperwork - I specifically asked - do I need to do anything, fill out any paperwork, anything? - to get our HOV sticker? They said no, it would come in the mail and their in-house DMV person would take care of all of that! #LIES! The sales manager "Guapo" specifically told us that because of the rebate - it was like our down payment was actually going to be half! Sounds like a great deal....until your rebate never comes!! I've called and emailed the sales manager, "Guapo" and emailed back and forth with their supposed "Customer Relations" person, Gina Vasquez. I've showed them proof from the IRS that the dealership gains the tax incentive from a leased hybrid - everything i could do!! I've asked to speak a their General Manager and now THEY WON'T EVEN RESPOND TO MY EMAILS!! WHAT EVER YOU DO, STAY AWAY!! THEY WILL LIE, CHEAT and STEAL - AND F*xx YOU OVER. More

I was very nervous about purchasing my first car from dealership. I had only purchased cars from owners before. I thought it was going to be a far more painful experience than it was. Charles, the sal dealership. I had only purchased cars from owners before. I thought it was going to be a far more painful experience than it was. Charles, the sales guy was very patient as I vacillated between a Camry and a Corolla as was Dave, the finance guy was also when I made him go over all the costs in detail . I'm very excited about my new Camry. I feel that I got my dream car for a good price. More

It has been a great pleasure to work with North Hollywood Toyota. After searching a few months for a Toyota, I found what I wanted at their website. I got a hot of Luis. I thought he was very pleasant on the Toyota. After searching a few months for a Toyota, I found what I wanted at their website. I got a hot of Luis. I thought he was very pleasant on the phone. He answered all my questions, and we set an appointment to test-drive the Camry. We met in person at the dealership. The car was ready. It was exactly what I wanted. The transaction was very quick. We were done within an hour or so. Things worked out great. Thanks Luis. I recommend Luis at North Hollywood Toyota. More

While the sales associate was sweet to me and took the time to show me all of the cars that I described were my style or near my style. Talked to me about affordability and trying to make me able to buy m time to show me all of the cars that I described were my style or near my style. Talked to me about affordability and trying to make me able to buy my car without a co-signer or anything. The moment we sat down to talk about actual prices, his manager asks me what my plans are and what I would like to do then tells me we will start with running my credit. This is normal for a car dealership to want to do, but as I had many things to think about, I knew I needed prices and fees close to what I would need to pay, but I could not get a car that very day and didn't want to run my credit quite yet. I wanted to see some samples of payment plans, how much the downpayment would be to make the monthly payments a certain amount, etc. I have my facts and I just need to fill in the blanks of approximate numbers. He only insisted he could not help me without a real credit score and I told him I knew what it was, but I was not ready for him to run it. He asked me if I wanted to do it the right way or the wrong way. He asked me that as I kept talking for the next 5 minutes and then got up as I kept teling him I know he can write samples of how much I would pay per month for different down payment options even if those numbers fluctuate at different interest rates for different credit. He stood up and began to walk away without finishing the conversation. He turned to me and said that the associate would give me what I wanted. Funny thing is the next paper the sales associate pulled out had all the numbers i needed to see, but because of the older white manager that was speaking to me so rudely, I did not want him to get any commission and I feel very bad for the sales associate because I really want to buy from him. He told me how it would differ if my credit score was good or bad and then he said of course he cannot determine my payments at all, I did all of the math to see between 0 downpayment and $2000 downpayment and the small difference I would end up paying. All this math I could easily do to decide if I wanted to buy the car today, but the manager was so rude to me, walking away mid-conversation as if I did not know anything about finances. I bet he could not afford the top cars he sells and yet he has the nerve to rush the decision making of spending $30,000 for a customer. Go somewhere else if you want the managers to help make your car buying a dream come true, not a forceful nightmare. More

I brought my car here for body shop repairs. Did not realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corpor realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corporate on 10/12 to even receive a call back from the dealership. Mr. Carrillo called me back and said he would order me a new one. As of today 11/02 I left Richard a message and had to say if he did not call me back, I would call Corporate again. Well he called me back, but informed me that my tonneau cover was not ordered, and he found one, but was not sure if it was mine. And I would have to wait till Monday when he talked to his supervisor. He also informed me that they would not ship it to me. I explained to him it would take me 2 hours to get there, and it was not my fault the tonneau cover was not put back in, and I should not have to come down to get it. I still don’t know, if they will replace it. So once again, I had to call Corporate, where they told me the dealership reported to them that the case was closed and (me) the customer was happy. I explained I am not happy and North Hollywood Toyota is lying about the situation. At this point I was told they are independently owned, and I would have to take them to small claims court. Well guess I will be going to court next week, just to get my tonneau cover. More