North Hollywood Toyota

Third vehicle we purchase with Julio. He’s been there helping us out from the start. He’s been there helping us out from the start. More

We had the pleasure of working with Andrew for the purchase of our car. He listened to our needs and when we could not find one on our first visit he offered to call us when any used cars came in that purchase of our car. He listened to our needs and when we could not find one on our first visit he offered to call us when any used cars came in that met our criteria. He did not disappoint! He called us immediately for a great used car several days later and we are very happy with the purchase. What we appreciated most about him was his patience and follow through. We could not meet until an hour before they closed so we kept him there past close but he never made us feel rushed. He was also really patient with our children who were getting restless. Additionally we found some decals that we wanted to remove and he said he would follow up with the detailing dept once they opened again and inquire about removing it. I didn’t have high expectations as we have been promised by other sales people they would follow up and usually never do after the sale. Not Andrew! He followed up with us asap regarding the issue and got the decal removed the next business day! I would highly recommend working with Andrew on your next car purchase! He’s honest, hardworking, and very patient! More

Bad experience I took my car three times in a week, is a brand new 2024 brand new 2024 More

I blew out a tire on Saturday evening while visiting the LA area for the weekend. I had planned to drive back to San Diego on Sunday afternoon. I tried to find somewhere that could replace the tire on Sunda LA area for the weekend. I had planned to drive back to San Diego on Sunday afternoon. I tried to find somewhere that could replace the tire on Sunday, but I was told it that the tire for the 2023 Prius Prime is an unusual size that most shops don't stock and don't know if they can find on short notice. So I dropped the key through the service center door and waited for word. That meant I had to extend my lodging until Monday morning. Motel check out time was 11 am. My ONLY complaint about the whole experience, is that I was never able to communicate with the service center. I needed to know whether I should extend my motel stay past check out time. But though I called several times between 7 am opening time and 10 am, I never reached a representative. Luckily, I got a text at 10:30 am saying my car was ready. I did not need to extend my stay. But a simple 15 second message would have saved me much anxiety. And given the dealership a better rating. I cannot finish this form because I have NO idea who I "worked with." More

They were able to help us to find the right car for us and stayed within our budget. They were patient and delivered a great service. We will definitely go back in the future for the next car purchase. and stayed within our budget. They were patient and delivered a great service. We will definitely go back in the future for the next car purchase. More

We have to be calling them for the parts that are going to install. And when we were there they didn’t have time to do it. So we have to come back again on another day. to install. And when we were there they didn’t have time to do it. So we have to come back again on another day. More

As always, we have been extremely happy with the service dept. They have always taken exceptional care of all our cars! dept. They have always taken exceptional care of all our cars! More

I bought my car from this dealership and I go back for my maintenance service. The staff provides great service; and also alerts you within ample time, when your car is ready or you may experience some m maintenance service. The staff provides great service; and also alerts you within ample time, when your car is ready or you may experience some minor delays. Paul provided excellent service, and assisted with telling me in detail what my car was in need of. I appreciate his effort he put in with his considerations and transparency. I also would like to applaud his happy demeanor. He was welcoming. Thank you Paul! More

Worst service and poor customer service Paul R Carrasco our service advisor would not call and I had to actually drive down to the dealer to ask him when my car was going to be done. He informed me that he our service advisor would not call and I had to actually drive down to the dealer to ask him when my car was going to be done. He informed me that he was busy with other customers, It was just a simple tire change. Then he proceeded to hold my keys back when the car returned, If you’re looking for great service, this is not the place you More