North Hollywood Toyota

It has been a great pleasure to work with North Hollywood Toyota. After searching a few months for a Toyota, I found what I wanted at their website. I got a hot of Luis. I thought he was very pleasant on the Toyota. After searching a few months for a Toyota, I found what I wanted at their website. I got a hot of Luis. I thought he was very pleasant on the phone. He answered all my questions, and we set an appointment to test-drive the Camry. We met in person at the dealership. The car was ready. It was exactly what I wanted. The transaction was very quick. We were done within an hour or so. Things worked out great. Thanks Luis. I recommend Luis at North Hollywood Toyota. More

While the sales associate was sweet to me and took the time to show me all of the cars that I described were my style or near my style. Talked to me about affordability and trying to make me able to buy m time to show me all of the cars that I described were my style or near my style. Talked to me about affordability and trying to make me able to buy my car without a co-signer or anything. The moment we sat down to talk about actual prices, his manager asks me what my plans are and what I would like to do then tells me we will start with running my credit. This is normal for a car dealership to want to do, but as I had many things to think about, I knew I needed prices and fees close to what I would need to pay, but I could not get a car that very day and didn't want to run my credit quite yet. I wanted to see some samples of payment plans, how much the downpayment would be to make the monthly payments a certain amount, etc. I have my facts and I just need to fill in the blanks of approximate numbers. He only insisted he could not help me without a real credit score and I told him I knew what it was, but I was not ready for him to run it. He asked me if I wanted to do it the right way or the wrong way. He asked me that as I kept talking for the next 5 minutes and then got up as I kept teling him I know he can write samples of how much I would pay per month for different down payment options even if those numbers fluctuate at different interest rates for different credit. He stood up and began to walk away without finishing the conversation. He turned to me and said that the associate would give me what I wanted. Funny thing is the next paper the sales associate pulled out had all the numbers i needed to see, but because of the older white manager that was speaking to me so rudely, I did not want him to get any commission and I feel very bad for the sales associate because I really want to buy from him. He told me how it would differ if my credit score was good or bad and then he said of course he cannot determine my payments at all, I did all of the math to see between 0 downpayment and $2000 downpayment and the small difference I would end up paying. All this math I could easily do to decide if I wanted to buy the car today, but the manager was so rude to me, walking away mid-conversation as if I did not know anything about finances. I bet he could not afford the top cars he sells and yet he has the nerve to rush the decision making of spending $30,000 for a customer. Go somewhere else if you want the managers to help make your car buying a dream come true, not a forceful nightmare. More

I brought my car here for body shop repairs. Did not realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corpor realize my tonneau cover was missing. I called and left a message with R. Carrillo several times and never received a call back. I had to call Corporate on 10/12 to even receive a call back from the dealership. Mr. Carrillo called me back and said he would order me a new one. As of today 11/02 I left Richard a message and had to say if he did not call me back, I would call Corporate again. Well he called me back, but informed me that my tonneau cover was not ordered, and he found one, but was not sure if it was mine. And I would have to wait till Monday when he talked to his supervisor. He also informed me that they would not ship it to me. I explained to him it would take me 2 hours to get there, and it was not my fault the tonneau cover was not put back in, and I should not have to come down to get it. I still don’t know, if they will replace it. So once again, I had to call Corporate, where they told me the dealership reported to them that the case was closed and (me) the customer was happy. I explained I am not happy and North Hollywood Toyota is lying about the situation. At this point I was told they are independently owned, and I would have to take them to small claims court. Well guess I will be going to court next week, just to get my tonneau cover. More

I called to inquire about a used 2011 Sienna LE. To see if they have the car available because I would be driving almost a 100 miles to get there. I tell the person on the phone I'm still in the looking pr if they have the car available because I would be driving almost a 100 miles to get there. I tell the person on the phone I'm still in the looking process and will let them know if I'll be coming in. The next thing you know there calling me leaving bezar messages, "Some one from this number is looking for used Sienna" and the next message is "Mrs. So&So called looking for a Sienna" first of all I'm not a Miss, I'm a Mr. and I suspect because of there caller ID they see the name of the person the phone is registered too. The way they handal my phone inquiry was a big turn off. I just can't imagin what it would be like to deal with NOHO in-person. The kind of people they have working for them is a reflection of the dealership. Thay need training in phone manners..and so much more. I suspect they look at customers as pray's. They treat there customers with disdain. Stay away from NOHO!! Thomas More

Took my car to North Hollywood Toyota for the first time for my 30,000 mile service, and was really impressed by the professionalism of the Service Rep (Willy Moreno). I will definitely be back for all my for my 30,000 mile service, and was really impressed by the professionalism of the Service Rep (Willy Moreno). I will definitely be back for all my future service needs. More

I took a test drive, and they called me 3 times a day for the first 3-4 days after. For two weeks after that they called me twice a day. They lost my business because of it! the first 3-4 days after. For two weeks after that they called me twice a day. They lost my business because of it! More

We recently took in our family car to have the vehicle serviced, oil change, filters and transmission oil replaced. After having the transmission oil and filter replaced two days went by and the transmiss serviced, oil change, filters and transmission oil replaced. After having the transmission oil and filter replaced two days went by and the transmission completed DIED. the car did not move. We had the car towed tot he dealer. They opened up the transmission and said the torque converted was damaged. They said we will not cover or do anything to it. The transmission died 2 days right after they did work on the transmission. So they simply would not repair it. The next day we had a transmission shop repair it. The shop said the gears INSIDE the tranny was all damaged. Which tells us that Toyota of N Hollywood was lying and said it was not inside the tranny that went bad but the converter. LAIRS. The repair cost us $1,500. I HATE THIS DEALER. NEVER WILL I HAVE ANYTHING TO DO WITH THEM. More

Bait and Switch. Very shady company. We were given Bait and Switch. Very shady company. We were given a quote on the phone. I asked three times "so this is the out the door price, right?" I was Bait and Switch. Very shady company. We were given a quote on the phone. I asked three times "so this is the out the door price, right?" I was assured by Terry that it was. My husband and I jumped in the car and drove over to the dealership. The salesperson said "We can't give you a car for that little!" and added $2400.00 to the price. I showed them the quote from Terry, and they said she was wrong. Ralph Gammal, the floor manager, then told me to be reasonable... After I was the victim of a bait and switch! He bet me $14000 that I couldn't go to Toyota of Hollywood and buy the car for the price they quoted me. He insinuated that they practice the "bait and switch" as much as Toyota of North Hollywood. Bottom line, I walked into Toyota of Hollywood. They honored their price. I drove away in my new car. No hassles. Toyota of North Hollywood has a lot to learn from Toyota of Hollywood and Longo Toyota. This is my second experience with Toyota of North Hollywood. My first experience was just as bad. They lie, and treat their customers with disdain. Stay away. More

DO NOT GO HERE!! the sales man are bullies!! after the 3rd guy walked up telling me they wanted to help i said what i was looking for and told me what i should be in. they dont care about customers and al 3rd guy walked up telling me they wanted to help i said what i was looking for and told me what i should be in. they dont care about customers and all they do is try to make a sale. I dont let any of my friends and family come here. More

Overcharged for a used vehicle that irreparably broke down a month later. Bad news! Getting financed was arduous and then they kept calling with more hoops to jump through. The dealer and the fiance comp down a month later. Bad news! Getting financed was arduous and then they kept calling with more hoops to jump through. The dealer and the fiance company are one and the same. Sloppy slipshod service and sub-par cars More