North Hollywood Toyota

Wouldn't recommend taking your vehicle here, especially if you're a woman. They'll invent fanciful tales of things that are wrong with your car and pressure you to sign off on "fixing" them. I went in for if you're a woman. They'll invent fanciful tales of things that are wrong with your car and pressure you to sign off on "fixing" them. I went in for a routine maintenance check (less than 5,000 miles since my last maintenance check), my car driving just fine, and my god the sky was falling and the car was unsafe to hear them talk about all the work I needed done. They claimed the front struts were falling apart and "that's why it's so bumpy when you drive" (I never experienced the car being bumpy) and that the oil pan was destroyed and "that's why it's leaking oil" (my car had never leaked oil), among other things. I was not as forceful as I could have been about pushing back, which is my bad and which they were probably depending on/probably generally depend on with a lot of people they take advantage of here. After I hung up with him, I texted my advisor Russell-- they send you a text encouraging you to reach out to the advisor that way-- to ask that a copy of the estimate be forwarded to me. No reply. I called. The advisor told that he would have to "hand write" the estimate first and suddenly offered up a brake fluid change for free. I was also told work had already begun on my car. When I arrived that afternoon to pick it up, I asked one of the ladies at check out if they had payment plans, considering my bill was (and this is the figure she gave me) $2668. She and her coworker acted like they'd never heard of such a thing and (in this room full of people) made a big thing of having to go get my advisor to ask if he could do that, which was embarrassing for me. After I discussed with him and went back to pay, my total had suddenly risen to ~$2900. This matched neither the estimate that was written out for me, nor the previous figure I was given. The woman checking me out this time (not the same one who was checking me out previously; she just sat there and said nothing) proceeded to treat me like I was nuts, as did the service advisor. I absolutely know what I heard; "six" sounds nothing like "nine," and I recalled, when the first woman told me the total, thinking that the $2668 figure was in line with what I had expected based on the estimate. Even if the first woman misspoke, she should have admitted to that instead of letting me sit there looking like an idiot. Finally, I walked away paying a little over $2700. Still far, FAR more than what I expected or, to be frank, suspect I truly needed to pay for my car that day. I'm disgusted with this location and plan to report them to Toyota corporate. A couple bookends to my experience: *Online, they claim to have a shuttle. This is false. They will order you an Uber to take you back to your apartment. The one they called for me took so long-- over 30 minutes without arriving-- that I eventually had to just tell them to cancel and walk back to my apartment in order to sign into my work in a timely fashion. They can't control the Uber drivers, of course, but they can control that they misrepresent themselves as having a shuttle; I'd have made different plans had I known there wasn't an actual shuttle *The very next morning, I awoke to an email from "Your friends at NoHo Toyota," advising me that my car is in high demand and they'd like to buy it from me. Frankly, this leads me to wonder if the high bill from the previous day was partially an attempt to squeeze me financially and make me think I'd be better off selling my car. It was completely tone deaf, if nothing else, considering it was clear how upset I was by the time I left with my car the previous day I don't like leaving negative reviews, but I'd avoid this place if I were you. More

Worst service ever had as wait for 2 hours and nothing was done. Wong Nguyen service rep bad attitude towards customers. Watch out for this ong was done. Wong Nguyen service rep bad attitude towards customers. Watch out for this ong More

"Bianca has a strong commitment to helping all of her customers." I wouldn't buy a car from anyone else. Bianca went above and beyond to help my deal go through. She is very courteous and polite, and eve customers." I wouldn't buy a car from anyone else. Bianca went above and beyond to help my deal go through. She is very courteous and polite, and even gave me a phone charger at the showroom after my phone shut off. Bianca is very knowledgeable about the cars, and the bells and whistles. She even offered to help take everthing from my old car to the new car, and set-up my bluetooth in the new car. Bianca is a professional in every since of the word. More

I had a great experience in purchasing my new vehicle from Toyota. Luis had a great customer service and negotiable I definitely recommend this dealership and ask for Luis. from Toyota. Luis had a great customer service and negotiable I definitely recommend this dealership and ask for Luis. More

The dealership has a variety of options.Luis was The dealership has a variety of options. Luis was professional and willing to work with our budget to get the car that meets all of our requirements. The dealership has a variety of options. Luis was professional and willing to work with our budget to get the car that meets all of our requirements. It was an easy and pleasant experience. We’re glad we found this place! More

Bianca has a personal touch with a professional savvy that works and makes you enjoy the process even negations. I recommend making an appointment with her exclusively. that works and makes you enjoy the process even negations. I recommend making an appointment with her exclusively. More

Might be one of the worst customer service experiences I've had in a very long time. Had an appointment to get my car inspection at 8:30 am, got there at 8:15 to check in with the person at the counte I've had in a very long time. Had an appointment to get my car inspection at 8:30 am, got there at 8:15 to check in with the person at the counter. I gave her all my details and she told me to wait for the person to get it. I waited until 9:05 and no one had spoken to me. Finally asked for an updated and they told me they accidentally called the wrong person with the same name who doesn't get in until 10:00 am. When they finally notified the correct person they told me to pull into the body shop entrance. I pulled my car out and the car in front of me stop their car at the exit and parked it, I waited for them to move but nothing was happening so I tapped my horn to let them know I was waiting. An employee b-lined to my driver's door and stared me down. I apologized saying I was trying to get out he responded saying he was leaving in a second while still staring me down right at my door. I again apologized, and he rolled his eyes and went back to the car, he waited another 30 seconds then sped off in a company car. It doesn't end there, after getting my inspection, the employee told me they do not work on European cars. I told them that my insurance told me to come here to get my car fixed and they responded saying "Well we CAN fix it but the repair person that fixes European cars is on vacation" I then asked how long until they get back and they told me they don't know and that I should probably go somewhere else. I was honestly shocked at this experience. I really recommend that if you are looking to do business in the area go somewhere else. There are plenty of great places in the area that would treat customers much better. If I could give a zero-star review I would. More