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North Hollywood Toyota

North Hollywood, CA

4.5
864 Reviews
At Family-Owned North Hollywood Toyota, we embrace this idea from the core. Our mission is to make doing business at any other dealership unacceptable to customers who value quality products, professionalism and excellent service. You can only do that with "Good People" on your side. As one of the largest New and Used car dealerships in the San Fernando Valley, you will find all of your shopping needs addressed in one place. We've been serving North Hollywood and the surrounding communities (Burbank, Studio City, Universal City, etc.) since 1967. In that time, we have learned to deliver exactly what you want from your car dealer. We know you want things handled fast. No long, drawn-out dreaded negotiation process. We know you want your product right the first time. Toyota rates our Vehicle Display Quality as among the highest in Southern California. Our cars are cleaner, better cared for and they work the way you expect them to work. We know you matter. Without you, there is no "us". We promise to treat you as our guest, respect your time and honor our commitment to you. We make it easy. Whether you're looking for a New or Pre-owned vehicle, Toyota Certified Used Car (TCUV), or simply our Service, Parts or Body Shop dept., we'll get you the information you need to make a well-informed decision. As one of the 100 Internet dealers in the nation, you will find our prices to be competitive and aggressive in every dept. We also offer a wide variety of special programs to suit your buying needs. Do you work in entertainment (film, television, dance, music)? Our Studio Employee Purchase Programs offer discounts and special services to our neighbors at NBC/Universal, Warner Brothers, Disney/ABC and all of their affiliate companies. Are you a small business owner? Our Business Solutions department can help you establish a line of credit directly with Toyota Financial Services (TFS) to meet your vehicle needs. Are you a member of the Military? College Grad? First-time
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4606 Lankershim Blvd

North Hollywood, CA

91602

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Showing 864 reviews

April 14, 2024

Long 20 minute wait to be greeted upon arrival and 3 hours for an oil change!? More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ
Apr 15, 2024 -

North Hollywood Toyota responded

We apologize for the inconvenience and frustration. I will discuss this with our management team right away.

April 14, 2024

Excelente I servicial con la gente los attended muy biem en todo momento grasias por eso More

by alfredo.ulises.mejia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Griselda Castellanos Zopena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laarni Campo
Apr 15, 2024 -

North Hollywood Toyota responded

Thanks for sharing your 5 stars online!

April 13, 2024

Excellent service! Paul is always very friendly and informative! And Peter kept me updated throughout the service process! All in all a very pleasant experience! More

by DCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Fernandez
Apr 15, 2024 -

North Hollywood Toyota responded

Paul is one of the very best and we'll share this with him and Peter as well. Thank you for your business and kind words.

April 13, 2024

North Hollywood Toyota has THE best service and Body Shop Depts. They understand what true customer service is all about. They make us feel like family. More

by shaifitzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Leon Correll, Peter Fernandez, Cesar Velera
Apr 15, 2024 -

North Hollywood Toyota responded

Our customers Love our Body Shop, and we love restoring our customer vehicles and getting them back on the road again. Thanks for the kind feedback and 5 stars!

April 13, 2024

I just feel that it takes a really long time to get an oil change. I always make an appointment, but I still wait 2.5-3 hours for an oil change. More

by jcpaul18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Apr 15, 2024 -

North Hollywood Toyota responded

We appreciate your business and feedback. I will look into the oil change wait time with our team as you suggest. Thanks.

April 13, 2024

Everything I needed was taken care of. Thanks a lot for the diagnosis, repairs and great service. More

by dwattles25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ
Apr 15, 2024 -

North Hollywood Toyota responded

Your feedback and 5 stars are amazing and we thank you.

April 12, 2024

Car was supposed to arrive at dealership on a Tuesday evening. I said I’d pick it up on Thursday. When I arrived I got a voicemail that the car was in Long Beach and Tim was going to go get it. Since I l More

by mf.rosenthal
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim isn’t listed
Apr 13, 2024 -

North Hollywood Toyota responded

We are deeply sorry for the breakdown in communications and we will address this with our team -- your point is a good one. Thankfully it all turned out well and congrats on the new car!

April 12, 2024

Excellent work and excellent service I will definitely recommend to everyone I know in my family. More

by GILMENDEZ1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Leon Correll, Peter Fernandez
Apr 13, 2024 -

North Hollywood Toyota responded

Your 5 stars and recommendation are so much appreciated and valued by our North Hollywood Toyota team! You're amazing and we are honored to have you as a loyal customer.

April 12, 2024

Waited 3 hours for a regular maintenance service, never received a call that my car was ready. More

by KSTARC12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember name
Apr 12, 2024 -

North Hollywood Toyota responded

We truly apologize for the lack of communication but we will look into what happened and discuss with our team.Thanks for sharing!

April 11, 2024

Since the dealership has redone their service department, it’s very organized, clean, and friendly. More

by m0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in Service
Apr 12, 2024 -

North Hollywood Toyota responded

Thanks for the shout out about our service department, we appreciate your business very much.

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