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North End Mazda - Service Center

Lunenburg, MA

4.8
517 Reviews

517 Reviews of North End Mazda - Service Center

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July 14, 2022

Staff was courteous and very accommodating. Service was started promptly and I was informed about the progress. More

by GLODUCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisa Spagnuolo
July 11, 2022

The personnel and facility are first rate. Service is prompt and sensitive to the customers. The waiting area is meticulous and comfortable. I have recommended this dealership to friends sever More

by SJSMITH16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Lacroix, Marisa Spagnuolo, Greg Poladian
July 07, 2022

Great customer service. Good service. One think that I would said is they they do not vacuum the car or wash like they do in jiffy lube. More

by ANNAHOWELL.1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Lacroix, Marisa Spagnuolo
February 05, 2022

The staff were so professional in the Mazda area and went above and beyond to answer any questions I may have had! More

by R_TRICOCHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collette Marceau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cormier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Lacroix
March 13, 2021

I would recommend North End! Their sales and service are both great. Their staff is friendly and helpful. They also are very good on pricing. More

by george.small
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Spagnuolo
March 09, 2021

Upon returning back to the dealership my mirror was repaired properly. They did resolve the issue and provided a courtesy oil change and car wash despite wasting a bunch of my time driving back. More

by ANETA.NADOLINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Spagnuolo
March 05, 2021

Car was not ready when promised and bill was slightly higher than original quote. Service hours seemed a bit high also for part being replaced. More

by CHRISHUNTINGTON0
Price
Recommend Dealer
No
Employees Worked With
Scott Boudreau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

North End Mazda responded

Hello Chris, Thank you for taking the time to tell us about your experience here at North End. It is customers like you that help us improve the way we can do business. I went into your records and was able to find the visit you are speaking about. I see that we offered you an estimate for the repair, and that you paid less than that estimate when you picked up. I think I may be missing a part of what happened here, and I would love the chance to rectify it. I am here to help in any way that I can and would like the opportunity to help make this right for you. My direct line is 978.785.5102. Sincerely, Jason Cote General Manager

March 05, 2021

Excellent service! Every step of the way was organize courteous and fast. It went smooth and easy without any issues. North End Mazda is awesome! More

by lourdesg1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Shepard
March 03, 2021

I always have friendly prompt service at North End Mazda. I usually deal with Scott when I come in and he always relays any concerns I have and keeps me updated in the process. More

by HKOWALSKI2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Spagnuolo
March 01, 2021

I went in to have my lights serviced for a recall. 1 1/2 hrs into the process of waiting at the dealership, they told me that they didn't have the correct parts and I would need to come back. This would hav More

by BESTCELTICSFAN
Recommend Dealer
No
Employees Worked With
Scott Boudreau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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