Very disappointed with the service I received no
communication at all had to call 3 times
communication at all had to call 3 times
More
by jl01453
Verified Customer
Verified Customer
Service Price Transparency
Oct 24, 2026 -
North End Mazda responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
I would like to give special thanks to North End Mazda
and its family members for providing a wonderful service for my CX90. Their service with professionalism and courtesy rendered to me was exceptional
and its family members for providing a wonderful service for my CX90. Their service with professionalism and courtesy rendered to me was exceptional . I wish nothing but the best for the North End Mazda and its family.
More
by dipankar.chakma
Verified Customer
Verified Customer
Service Price Transparency
Oct 18, 2026 -
North End Mazda responded
Hearing that you found our professionalism and courtesy exceptional means a lot to us. We’re glad the service on your Mazda CX-90 went smoothly. Thank you for your kind wishes and for trusting our service department.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
Very thorough examination of my vehicle and they're
quick. I appreciate the service video I receive after and I can rest knowing they looked everything over well!
quick. I appreciate the service video I receive after and I can rest knowing they looked everything over well!
More
by miazoom13
Verified Customer
Verified Customer
Oct 15, 2026 -
North End Mazda responded
Your Mazda CX-30 is in great hands. Knowing our thorough inspection and quick turnaround gave you confidence means a great deal to our service team. We’re also glad the service video helped you rest easy knowing every detail was covered.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
Always receive good service.
Easy to make and receive prompt appointments and my car is always ready when promised
Easy to make and receive prompt appointments and my car is always ready when promised
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by KLRROMANO
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2026 -
North End Mazda responded
Hearing that scheduling appointments is effortless and your CX-70 is ready as promised means a lot to our service team. Thank you for trusting us with your CX-70, and we look forward to providing the same prompt service next time.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
Great customer attentiveness.
Quick diagnosis, clear and easy to understand description of problems, great support regarding vehicle loaner etc.
Quick diagnosis, clear and easy to understand description of problems, great support regarding vehicle loaner etc.
More
by PMBRADLEY8
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2026 -
North End Mazda responded
Knowing that our attentive service, quick diagnosis, and clear explanations for your Mazda CX-3 eased the process is rewarding. We’re pleased we could arrange a loaner that worked well for you.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
collette and team always has my best interest Making sure
my mazda is safe and reliable
my mazda is safe and reliable
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by MartinB
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2026 -
North End Mazda responded
Prioritizing safety and reliability guides everything our service department does. Hearing that Collette and our team always have your best interest at heart means a great deal to us. Thank you for trusting us with the service on your Mazda CX-90.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
Staff are professional , courteous and provide great
customer service. All work is explained clearly to the customer for approval. Very pleasant atmosphere in the waiting room.
customer service. All work is explained clearly to the customer for approval. Very pleasant atmosphere in the waiting room.
More
by Kristi
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2026 -
North End Mazda responded
We’re glad our team delivered respectful, expert service and that you enjoyed the pleasant atmosphere in our waiting area during your Mazda CX-5 service. Knowing that our clear explanations on each repair helped you feel confident means a lot to us.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
Collette is very helpful and knowledgeable about all
things Mazda. Collette runs the service side of Mazda with grace and is a calm island demeanor when your car needs service or a loaner is absolutely
things Mazda. Collette runs the service side of Mazda with grace and is a calm island demeanor when your car needs service or a loaner is absolutely needed!!
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by tlsimolaris2
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2026 -
North End Mazda responded
Your praise of Collette’s expertise and poised support reflects how our service department works to put customers at ease. Our team is pleased we could provide a loaner when your Mazda CX-30 was in for service. Knowing you felt well cared for means a lot to our service department.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
North End stepped up for me when my battery was dying and
made time for me to help me when other area dealers would not. They've earned my business going forward. They are the best!!
made time for me to help me when other area dealers would not. They've earned my business going forward. They are the best!!
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by jpoconnor41
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2026 -
North End Mazda responded
Our service team was pleased we could step in when your Mazda3’s battery was dying and make time for you when other dealers couldn’t. Hearing that we’ve earned your business moving forward means a lot to us.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
Love the car and loved working with all involved in my
new lease. Nick, Mike Amanda and of course Collette are the best 👌
new lease. Nick, Mike Amanda and of course Collette are the best 👌
More
by Julie Marceau
Verified Customer
Verified Customer
Oct 06, 2026 -
North End Mazda responded
Knowing that you love your new Mazda CX-50 and found the lease process seamless is rewarding. Michael, Nick, Amanda and Collette appreciate your kind words.
Jason Cote
General Manager
978-582-4911
Jcote@buynorthendsubaru.com
Jcote@buynothendmazda.com
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