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North End Mazda

Lunenburg, MA

4.8
964 Reviews
North End Mazda is located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group, we are a country dealership with country values. We offer over 300 New and Pre-Owned cars, Certified Service Technicians, and much more.
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747 Chase Rd

Lunenburg, MA

01462

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Showing 964 reviews

January 30, 2018

New Mazda CX5 Great service AS ALWAYS! Thank you so much to Mark and Jason for all your hard work. We are on vehicle #4 from North End and won't look elsewhere. More

by Gman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2018

Honest, courteous and responsive I usually don't give 5 star ratings to anyone but this dealership deserves it. I had a horrible experience at another dealership and when I called, M More

by Gloria/Holden,MA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Pinto, Matt Gledhill
December 17, 2017

Awesome Team ! If you are looking for a Mazda, look no further than North End Mazda. Mark is fabulous and knows his stuff! He didn't try to sell me a car, he helpe More

by Rk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2017

No pressure I had a wonderful experience at North End Mazda. Dakota was courteous and was able to answer all of my questions. He worked with his colleagues to hel More

by Crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Gledhill, Dakota Brouillard
November 02, 2017

Very rude Judgmental I came in on my off day wearing relaxed clothing (they must have thought I was poor haha. They Wouldn't even let me test drive a car. I wi More

by Jnsheffield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure who it was don't care
Nov 24, 2017 -

North End Mazda responded

North End Mazda said on 11/03/2017 11:44 AM Hello, Thank you for taking the time to let us know about your experience here at North End Mazda. My name is Jason Cote, Sales Manager, and when I read your review I had to reach out to you. Here at North End we have a ZERO tolerance towards anything below exceptional customer service, in fact it is the number one reason people visit us, and in your visit, we have clearly failed at that and with you, and I am very sorry. We do not like to rush at customers as soon as they enter the lot to give the customer a more casual feel, and carry more of a personal, family feel to the shopping experience. We have used this family atmosphere for the 12 years we have been in business at this location, and our continued success is a reflection on how we conduct ourselves with our clients. We do not condone in anyway this experience that you are describing, and I urge you to give me a call personally to go over this matter, so that I can better understand and to make sure that this type of interaction does not happen again. We would love your input to further investigate, and correct this issue. Thank you, Jason Cote Sales Manager North End Mazda

October 27, 2017

Always Great Service The North End Mazda Service Team make all aspects of a service visit very simple. From scheduling, to reminders, to updates during the service visit, More

by Bill G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Marceau
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2017

All about of Mark I call two times about different Mazda models and Mark patiently explain everything to me and gave me upfront price what should I expect to pay. It wa More

by puzir1956
Recommend Dealer
Yes
Employees Worked With
Mark Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2017

New Car Mark was an absolute saint in helping me find a new car. He answered all the questions I had and went above and beyond to make sure I 1) got the car I More

by Kimberlyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Gledhill
October 04, 2017

Awesome staff. Jeremy and Matt were great, helped find the car I wanted. Made the experience pleasant and easy. I will recommend North End as a great place to get More

by Kristi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Whitman, Matt Gledhill
October 04, 2017

Best service center EVER! Brought my CX9 here for service - they did a great job and you know how you often feel ripped off at dealerships??? I actually did not feel that way a More

by JAltobelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Marceau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Newton, Zach Shepard
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