North End Mazda

Great dealership. Always friendly and make us feel like family. Collette, Nick and the team are fantastic. Our second Mazda through them and wouldn’t go with anyone e Always friendly and make us feel like family. Collette, Nick and the team are fantastic. Our second Mazda through them and wouldn’t go with anyone else. More

It was a pleasure to do business at North End Mazda. Kudos to the staff ! Kudos to the staff ! More

My vehicle arrived at 10am, I arrived myself at 3pm and the service said it would take about an hour, but hadn't even begun yet. I spoke with Matthew and he was very uncooperative and honestly made me feel the service said it would take about an hour, but hadn't even begun yet. I spoke with Matthew and he was very uncooperative and honestly made me feel dumb for asking simple questions. He kept interrupting me and it was really difficult to try and get my vehicle fixed. Collette, was able to answer all of my questions in less than two minutes, and she was so helpful. Secondly, my vehicle's module was fixed. As I was driving home, I noticed that my horn was not reconnected, this is extremely dangerous and I can't believe it. Once I came home, I checked under my hood and noticed all of the plastic casing surrounding my battery was not attached. The next day I returned to fix these problems, however, Matthew was extremely defensive and quite rude. He was not willing to get us any help, just "come back tomorrow, Collette is in". I was not about to leave without my horn being fixed, and running the risk of getting in an accident, how does a dealership allow that?! Then Matthew lied to us. He said that the mechanic that worked on my car was not here. Then 2 minutes later he walks out with the mechanic, ready to fix my problem. The mechanic was apologetic towards his performance and was able to work well with him. Overall, my time there was quite unpleasant, I understand there are a lot of moving parts, but the one individual that was supposed to help us ended up making it much more difficult, and makes me not want to return. More

Great communication and comprehensive look at the car, sent a video to show work that had to be done sent a video to show work that had to be done More

Quick and easy, great service. We walked in and had a car within an hour We walked in and had a car within an hour More

Most people at the service center are excellent. Pricing seems fair. They value long time customers! Pricing seems fair. They value long time customers! More

Friendly employees. Consistently helpful. Work is completed efficiently. They do the job asked of them, plus look for what else may need attention. Consistently helpful. Work is completed efficiently. They do the job asked of them, plus look for what else may need attention. More

Didn't have a good experience with other repair shops, but now that I have a Mazda, I chose North End Mazda to take care of my vehicle. They have great and friendly service. My car needed several repairs but now that I have a Mazda, I chose North End Mazda to take care of my vehicle. They have great and friendly service. My car needed several repairs and they explained the process well - the repairs were done within a day. I got to drive a loaner while my car was at the shop, which helped me continue my day without interruptions. More

Collette is great to work with and delivered great service. Always receive great service at this dealership. service. Always receive great service at this dealership. More

Mark Atkinson’s dedication to delivering an exceptional sales experience was evident from the outset. He exuded passion for the 2024 Mazda CX-5, making the entire car exploration process an adventure. His sales experience was evident from the outset. He exuded passion for the 2024 Mazda CX-5, making the entire car exploration process an adventure. His approach was both informative and engaging, meticulously going over each feature and detail of the vehicle with contagious enthusiasm. Mark didn’t just sell a car; he curated an experience, ensuring I understood and appreciated every aspect of the CX-5’s design, technology, and performance. His thoroughness was unparalleled, leaving no question unanswered and no feature unexplored. Then came Mike Sparks, the wizard of finance management. His expertise in navigating the financial intricacies of purchasing a vehicle was invaluable. Mike took the time to understand my needs, explaining extended warranties and breaking down the various costs associated with the purchase in a manner that was both comprehensive and easily digestible. What truly set Mike apart was his genuine concern for ensuring I made informed decisions without feeling pressured. His professionalism and transparency made the financial aspect of buying the CX-5 surprisingly stress-free. The synergy between Mark and Mike was nothing short of exceptional. Their seamless collaboration ensured a smooth transition from exploring the car to finalizing the financial details. It felt like a personalized concierge service, tailored to my preferences and needs. North End Mazda should take pride in having such remarkable individuals on their team. Mark Atkinson’s passion and thoroughness combined with Mike Sparks’ expertise and genuine care created an unparalleled purchasing experience. Their commitment to customer satisfaction was evident at every step of the journey, making the acquisition of the 2024 Mazda CX-5 not just a transaction but a memorable and enjoyable process. Kudos to Mark, Mike, and the entire North End Mazda team for setting the bar incredibly high in customer service and satisfaction! More