North County GMC

Overall poor experience.I set up an appointment with Overall poor experience. I set up an appointment with Victoria to look at a truck. Between the time I called and arrived, Victoria had somehow manag Overall poor experience. I set up an appointment with Victoria to look at a truck. Between the time I called and arrived, Victoria had somehow managed to forget my name but passed me over to Navid. Navid was pleasant enough but opened with stating he sold Cadillacs rather than GMC. The truck was what I had expected after looking on the web site and viewing the details of the truck on the site. Everything looked good until I started poking at the price. Between dealer "REQUIRED" options and markup, the price went up $15,000 from what was presented on the site. I balked at the price and even more so balked at the idea that dealer added options for paint protection, window protection and tracking were required by GMC. The markup was justified by saying there's a shortage and it's the only way they can keep a truck on the lot. After getting my name wrong several times, I was left waiting for basic pricing information for over 10 minutes and decided enough was enough. The dealership had shown themselves to be inconsiderate and greedy. This was overall an absolute waste of my time. More

I would do zero starts if possible from the start they are scammers i bought the extra warranty More than 4 grand every time I have called they have had some exclusion on that not being covered was sold b are scammers i bought the extra warranty More than 4 grand every time I have called they have had some exclusion on that not being covered was sold bumper to bumper warranty Melanie was the original sales person she said the warranty would be zero deductible then when I get I There they have it as 100$ deductible i refused since Melanie said specifically it would be 0$ any a charge if done at another dealership which would have been a blessing to go to in the first place. Look at any of my reviews I never come one and bash any business but stay clear and never purchase the extend warranty. Then they said I have to pay 170 to diagnose it which I already told them the code and problem this is not how a bigger dealership should definitely do business again look at any of my reviews I don't pull Karen's but watch out for these scammers. Melanie especially. More

We have bought three GMC trucks, none of them from San Diego. Their strong arm tactics and poor response from inquiries left a sour taste in my mouth again. My wife loves their service department but it i Diego. Their strong arm tactics and poor response from inquiries left a sour taste in my mouth again. My wife loves their service department but it is unlikely I will ever feel comfortable there again. I still haven’t bought a truck and they still have two there. No response from my emails. Oh well. I will try again up North. Such a hassle and not a good business practice. More

They sell damaged cars as a new car .They delivered a They sell damaged cars as a new car . They delivered a new car with damage on it and they want to fix it insted of replace it lol They sell damaged cars as a new car . They delivered a new car with damage on it and they want to fix it insted of replace it lol More

Terribly Poor customer service by Service We have been to see Larry at NC GMC about 10 times now with the same problems of a water leak from the windshield area and reoccurring complete power We have been to see Larry at NC GMC about 10 times now with the same problems of a water leak from the windshield area and reoccurring complete power outages in our 2015 Yukon XL. Even though I would feel like we have been there enough, every time it seems like you're starting from scratch with these guys. Larry talks to my wife like she's an idiot and asks me stupid questions like "do you know what a pinch weld is"? Talks down to customers and has a laissez-fair approach to any real problems you are having with the vehicle. He continues to document our concerns incorrectly in their system and has even made things up and documented them in the dealer records, despite several attempts by us to correct. Larry's first goal is to try to convince you that whatever is wrong should not be covered under warranty, even if it's a factory windshield leak going back before we purchased it and then lying to our face about it and wanting to spend money installing a new one. His favorite phrase is: "we could not replicate the problem". The best part is when they bother having their own customer service people call you for a review and you tell them they are awful, you still won't get a followup by anyone in management. Sad state of affairs for a dealership selling "luxury cars" More

Terrible experience and Unprofessional staff. The service center had my vehicle for 10 days. Within that time period they let my wife drive away with a check engine light "on", 4 different times The service center had my vehicle for 10 days. Within that time period they let my wife drive away with a check engine light "on", 4 different times after picking it up. By the fourth time picking up the vehicle, (still with a "check engine light" on) I took my car somewhere else. My service rep, "Larry", sucks. He would call for me to pick up my vehicle and tell me, "its all set to go." (Even after I question if the light is still on) Larry would not give me a break down of my bill over the phone. His response to my question was, "Labor and parts not covered under warranty." I repeated the question 5 times and the same response was given. I would think a dealership would take a little more pride in their product and their customers. This place is the toilet bowl of dealerships. More

New car purchase I bought a vehicle at north county Buick gmc with the help of the internet sales team. The good They were able to locate a particular configurati I bought a vehicle at north county Buick gmc with the help of the internet sales team. The good They were able to locate a particular configuration and color I wanted at a great price! Unfortunately, it was at another dealership. Do your homework ($11k off msrp without all the applicable rebates!). The paperwork and finance department was a smooth process. The bad 1 week passed and no vehicle. Then I was notified that the vehicle was sold to someone else! Constant customer surveys for new vehicle purchases! Multiple sale rejection letters! Letters to return the vehicle! All this and I never even seen the vehicle! I requested to have the manager contact me and that was the last I heard from anyone at north county Buick gmc.... Do not waste your time there More

Horrible completely unprofessional, unethical, & truly can't believe that such a reputable supposedly company as "Cadillac" allowed such inappropriate behavior completely unprofessional, unethical, & truly can't believe that such a reputable supposedly company as "Cadillac" allowed such inappropriate behavior to be going on in a place of business. I would not trust them with your personal information at all considering they have access to sensitive data and if they are not able to operate in a professional manner than they shouldn't have access to it .. I went in to speak with the supervisor regarding sales employees by the name of Michael winczewski and Karla Leyva ... they were fraternizing and upon going through Michael's cell phone Karla decided to share some of my personal information with the company and according to Michael people were laughing and making a complete joke about some of the information that was leaked it is a complete illegal violation of my rights and human resources should be willing to step in and correct the matter....un ethical code of conducts in any business I have tried to address the issue nothing was done about it More