Norman Hyundai

Norman Hyundai responded

Thank you for your feedback! Despite the ongoing renovations, we're thrilled you find our dealership clean and inviting. We apologize for any inconvenience the cramped parking may cause, but rest assured, we're working diligently to enhance our facilities for a better experience overall. Your patience and understanding are greatly appreciated as we strive to provide top-notch service during this transition. At Norman Hyundai we've made a commitment to our customers and community by providing a new Hyundai Facility! We look forward to your continued support and to seeing you soon! Thank you for your business! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us at Norman Hyundai. It's wonderful to know that our team, especially Malachi and Felicia, were able to assist you in finding your dream car and make the process as smooth and informative as possible. Your satisfaction is our top priority, and we look forward to welcoming you back in the future and assisting any friends or family you refer to us. If you ever need anything else, don't hesitate to reach out. Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you, Christina, for choosing us for your car purchase! We're delighted that you found the process easy and convenient. Having everything ready for you when you arrive is part of our commitment to providing our customers with a smooth and efficient experience. If there's anything else we can assist you with in the future, please don't hesitate to let us know. Drive safely, and enjoy your new Hyundai Elantra! We thank you for supporting your local Norman Hyundai on the mile of cars! We look forward to your continued support and better service in our new facilities soon! Thank you! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for sharing your experience! We're thrilled that your first car-buying process at Norman Hyundai was smooth and straightforward. Making such a significant purchase should be a positive experience, and we're glad we could make it easy for you. If you ever need anything in the future, feel free to reach out. Enjoy your new Sonata! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Congratulations on your all-new 2024 Hyundai Santa Fe! We're grateful for your kind words about our customer service and communication at Norman Hyundai. Providing a seamless experience is always our goal; we're thrilled to have met that mark for you. Thank you for your recommendation! If your friends have questions or need assistance, we're here and ready to help. Enjoy your new ride, and don't hesitate to reach out if you need anything! Thank you for supporting your local Norman Hyundai! We can not wait to be able to service you better with out new Hyundai facilities in the future! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

It's fantastic to hear you had such a positive interaction with our team at Norman Hyundai! We believe a great sense of humor can improve any situation, especially when navigating a positive car-buying process. We're delighted we could assist you even when things seemed challenging. Let us know if there's anything else we can do for you. We're here to help! Thank you for supporting your locally owned Norman Hyundai. Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for sharing your positive feedback about Billy's excellent service! We're thrilled that he provided you with all the information you needed and made your experience at our dealership enjoyable. At Norman Hyundai, we take pride in our team's dedication to delivering exceptional customer service, and we're delighted that Billy met your expectations. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to serve you again in the future! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

Thank you for sharing your positive experience with Kai at Norman Hyundai! We're delighted he provided you with excellent service and made your car shopping experience enjoyable. At Norman Hyundai, we take pride in our knowledgeable and friendly team members who are dedicated to assisting customers in finding the perfect vehicle. We're thrilled that you loved the cars Kai showed you, and we hope that one of them is the perfect fit for your needs. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Servicing You and Nothing Else! Your team at Norman Hyundai

Norman Hyundai responded

We understand your frustration and appreciate you contacting us about this situation, as this information helps our team at Norman Hyundai improve. We regret to hear that your recent purchase has new concerns. Our Norman Hyundai team never waives from its customer satisfaction goal and provides you with complete disclosures associated with purchasing the AS-IS "back lot beauty." Our Hyundai Dealership in Norman delivers a transparent process for selling all pre-owned automobiles that are 7- years & older and have over 100,000 odometer readings. AS-IS means this vehicle does not have a warranty from the dealership or manufacturer. You are responsible for ALL repairs needed after you take delivery. The car was inspected for safety. You were informed to buy this vehicle only if you were willing to pay for all the required repairs. This vehicle is only available at this price point because you accepted it in its current condition and did not expect the dealer to pay for the needed repairs. Norman Hyundai sells certified vehicles that come with a warranty. If you want one of those vehicles, do not buy a back lot beauty. We hope this extra information you agreed to at the time of purchase helps you! We genuinely apologize we could not meet your expectations and expect to earn you a 5-star mark in the future. We are grateful Rachel earned your 5-star mark; we will pass the kind remarks to her! Thank you for your business! Servicing You, and Nothing Else! Your Team at Norman Hyundai

Maegilly_65 responded

I mentioned the fender the first day I came in to test drive the 2020 Toyota Prius. I asked multiple times and was never once told it would not be repaired. I called daily and was told the manager was gone or in meetings. Had I have been told, I would not have purchased the vehicle. It had a clean Carfax. I believe it was damaged when the driver took it off the truck. Your dealership got it in January. It should have been fixed then. I was never told it came from the back lot beauty vehicles. I never heard those words until your response. The car was also not detailed when I picked it up, but someone had put tire shine on the tires. I had to clean it myself.

Norman Hyundai responded

e're thrilled to hear that you had an enjoyable experience with Kai Campbell at Norman Hyundai! Our team understands that purchasing a new car can be a stressful experience, but we're glad that Kai was able to alleviate your concerns and make the process so easy for you and your wife. Kai is a dedicated sales professional who takes the time to answer all of your questions and provide you with a personalized car-buying experience. He is knowledgeable about the latest Hyundai models, features, and technologies, and he can help you find the perfect car that meets your needs and budget. He's also patient and understanding, taking the time to listen to your concerns and provide you with the information you need to make an informed decision. At Norman Hyundai, we take pride in providing superior service to our valued customers, and we're delighted to hear that Kai was able to exceed your expectations. We appreciate your recommendation, and we look forward to serving you again in the future. Thank you for choosing Norman Hyundai, and please don't hesitate to reach out to us if you have any further questions or concerns. Servicing You and Nothing Else! Your team at Norman Hyundai