Norm Reeves Toyota Dallas - Service Center

Though I purchased a new Tundra from this location in October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with th October 2024, the sales manager under the new ownership made it clear to me that they didn't view me as their customer. Service was terrible, with the advisors acting as if the customers were more an obstacle than the point, poor facilities, with trash strewn about, and rude advisors. I purchased a $65,000.00 luxury vehicle and expect to be treated as such. BMW and Acura treat me much better, even though I'm bringing in much older cars, worth much less, that weren't even purchased from their location. I recommend finding any other dealer. I will not return for future purchases or service. More

I continue to have my serviced at this location because of Shelly Jackowski. She treats me fairly and honestly. She explains things to me and then let me my options. In other words I trust Shelly with m of Shelly Jackowski. She treats me fairly and honestly. She explains things to me and then let me my options. In other words I trust Shelly with my car. Cowboy Toyota is now Norm Reeves Toyota. I don't have any views on the name of the company. except to add for some reason my initial appointment with Shelly was cancelled via email. I was instructed to reschedule with no reason to why. Then later i received a reminder about the canceled visit. I found it to be very confusing. More

Justin Auchter is the best. Very knowledgeable and courteous. The service I receive at your dealership is exceptional. The owner should be very proud of this team. Very knowledgeable and courteous. The service I receive at your dealership is exceptional. The owner should be very proud of this team. More

Great Service Department. Very knowledgeable courteous staff. They are professional and seem to care about customers. Very knowledgeable courteous staff. They are professional and seem to care about customers. More

Efficient service, ease of scheduling and service rep is helpful and makes me aware of issues that need attention in the future. helpful and makes me aware of issues that need attention in the future. More

John is very knowledgeable and it does not feel like he is taking advantage of you. is taking advantage of you. More

Excellent service and attitude. I will definitely come back. Thank you so much. Great thank I will definitely come back. Thank you so much. Great thank More

Dealership is in a central location close to Mesquite, Dallas and Forney. The facility is clean and well maintained. Staff are friendly, knowledgeable and helpful. Dallas and Forney. The facility is clean and well maintained. Staff are friendly, knowledgeable and helpful. More

Shelly Jackowski is the best! She takes such good care of everyone. She has an excellent work ethic. She takes such good care of everyone. She has an excellent work ethic. More

Robbie was excellent! Service was done quickly and with quality. He was fully transparent and told me exactly what my car needed or didn't need. It’s a relief to go to a p Service was done quickly and with quality. He was fully transparent and told me exactly what my car needed or didn't need. It’s a relief to go to a place and not be told to get a bunch of unnecessary repairs done. Cars are expensive enough as is. Had a great experience! More