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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.9
653 Reviews

653 Reviews of Norm Reeves Toyota Dallas - Service Center

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September 10, 2024

The service staff was great as always. For some reason, there was a used suv in the sales room and no vans (Siennas) in or in front of the sales room. More

by NV Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2024

Shelly our. Service technician is extremely knowledgeable. She helps us to plan our service visits to keep the cost in our budget. We have used her for at least More

by txjlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shelly met your expectations. Thank you again for choosing Cowboy Toyota. We look forward to having you as one of our valued customers for many more years to come!

August 23, 2024

I am always greeted warmly by the staff. The waiting rooms are comfortable and have all of the amenities you might need, charging stations, coffee, water, and TV. My Service Representative More

by Jillakins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Shelly delivered such a great experience!

August 05, 2024

The service team here is absolutely top of the line. Shelly and her team deliver fast, reliable results time and again. I've made the mistake of trusting my car to other shops in the past and I always e More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Norm Reeves Toyota Dallas responded

Hi Nancy: Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 17, 2024

Professional and efficient service department. Will always recommend anyone to visit. They will get you in and out with great quality. More

by leightonwilliams87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Norm Reeves Toyota Dallas responded

Leighton, Thank you for taking the time to share your thoughts on working with Carlos and our team. We're glad to hear we delivered such a great experience!

July 17, 2024

These guys are the best! !! I live across town BUT Cowboy is worth the trip!!!! I won't take it ANYWHERE else!! Thanks Justin, U rock! More

by boz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words for Justin, and for taking the time to leave us this wonderful feedback!

June 28, 2024

Good customer relations and prompt work done for my Toyota Camry LE’s one-year service/inspection appointment. An A+ on this visit! More

by jesharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Cowboy Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 27, 2024

These guy's ROCK! !! I dropped it off for my maintenance & a showroom detail for it's annual cleaning & told them to there was no time frame since I was going in for hi More

by boz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Cowboy Toyota. We appreciate your business and hope to see you again soon!

June 24, 2024

This dealership is very well kept and service is dynamic. Customer service even on a Saturday was great! More

by geek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear Carlos, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 18, 2024

The work was done in the time period stated. As long as the state is happy, I'm happy. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELLY JACKOWSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
CARLOS LOPEZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN PENA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

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