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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.5
820 Reviews

820 Reviews of Norm Reeves Toyota Dallas - Service Center

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February 02, 2025

Excellent customer service by the dealer worker Harveen. Keeps me posted, makes sure repairs are done quickly More

by judson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

That sounds like a satisfying service visit for your Toyota! We will pass your compliments on to Harveen and hope that you will return in the future. Make sure that you check out our service specials for more savings!

February 02, 2025

This dealership treats you like family- the Service Rep reviews ALL the options and works with you to schedule Service and updates to fit your budget and timelines. I feel 100% confident that I get the sam More

by cunninghamjay50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

You are family, Jay, and we appreciate this glowing review! We work hard to make sure that you have options and we can work with your schedule and budget. Thanks for the shoutout for Shelly, and we're here when you need service!

February 02, 2025

Been coming here for 10 years when it was. Cowboy and always have had good service. Reliable More

by Komara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna White
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us for more than 10 years! Please let us know what we can do next time to provide you with a five-star experience. Thanks so much!

January 31, 2025

Always great working with Shelly! Thanks for fitting me in for a quick emissions test for vehicle registration. More

by rn252002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Norm Reeves Toyota Dallas responded

Getting an emissions test completed is really important, and we're glad that we could fit you in! Thanks for letting us know, and we're pleased that Shelly provides a high level of service.

January 31, 2025

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Auchter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hilary Peoples
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 31, 2025

Bad service. I never saw my sales rep. When I got there to pick it up nobody help had to go to the cashier to find my truck. It is worst that cowboy Toyota More

by EMX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harveen Toor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

We're concerned to read your review about your service experience. This is not the type of service that we pride ourselves on and will address our service team about the issues you encountered. If you'd like to discuss this with a dealership representative, please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

January 31, 2025

Shelly is the best. Have used her for a long time. Gets me in and out in a minimal amount of time. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

Shelly will be glowing with all the positive feedback she receives, Jan! And we're so proud to call her part of our service team. When you're ready for another service visit, feel free to request Shelly. Thanks so much, and we look forward to working with you again!

January 31, 2025

They got me in and out, they were very friendly and didn't try to pressure me to buy anything More

by doris4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

A service visit for your car should be easy and pleasant, Doris! We're glad that was the type of service delivered to you. Thanks for the wonderful review, and remember that you can schedule service online at your convenience!

January 31, 2025

Shelly is an exceptional service advisor! She understands the issue & works with the service team to ensure the issue is resolved promptly. More

by VINOSOLO917A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Norm Reeves Toyota Dallas responded

We receive so much positive feedback on Shelly and appreciate all the glowing words! We appreciate you telling us, and feel free to request Shelly for your next Toyota service visit. Thanks, and we hope to see you next time!

January 30, 2025

I was so thankful for Carlos’ prompt and kind attention to checking out and replacing my 4 year old battery. It was freezing outside and I was on my way to visit with my husband who was in the hospital. Ca More

by SHARONASPARKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2025 -

Norm Reeves Toyota Dallas responded

We hope that your husband is on the mend, Sharon. We appreciate you sharing your experience in encountering battery trouble and Carlos stepping in and replacing your battery. We're glad that our service staff could help you out, and please let us know if you need anything else in the future. Thank you!

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