Back

Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,297 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
Contact Dealership

9525 E R L Thornton Fwy

Dallas, TX

75228

Directions

By Type

Showing 5,297 reviews

December 17, 2024

Service advisor was awesome. Great communication. Very knowledgeable Made it easy and painless Quick and easy More

by GREEKCARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Norm Reeves Toyota Dallas responded

Service is always great when it goes smoothly! We're glad your experience went off without any hitches, and we appreciate your willingness to review your experience with us!

December 16, 2024

Shelly was super professional and friendly. Giver her a raise and a bonus. She deserves them both. More

by mbronson09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

That's wonderful to hear that Shelly provided you and your Toyota such excellent service! We will keep your suggestions in mind and hope that you will return in the future. Thank you!

December 15, 2024

Nice people Efficient service Clean restrooms Good location Changing the name to me was not the end of the world but the transition is very unprofessional More

by SMS323232
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Your input is valuable because it helps us to understand what is working and what is not. Thanks for the positive words regarding our staff, the service, and our facility. Please let us know what issues you faced during the transition, and we can improve any services that are lacking. Thank you, and we look forward to serving you again!

December 14, 2024

Good services I used this dealer for More 8 years and today chance the ñame but the services are the same More

by Idania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, Idania! We're flattered that you've stuck with us for eight years and felt that everything we do still rings true. Thank you for bringing your Toyota in for service throughout the years, and we're happy to help you in the future!

December 14, 2024

Shelly has taken care of all of my cars for over ten years! She is the best! More

by RODNEY.ORSAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

We're so lucky to have Shelly taking care of customers like you, Rodney! She keeps customers coming back for more. Thanks for staying with us for more than a decade--it shows we're doing something right! See you next time!

December 14, 2024

I recently had the pleasure of working with Yaela Dror when purchasing my new vehicle at Norm Reeves Toyota Dallas, and I couldn’t be more satisfied with the experience. From the moment I walked in, Yaela More

by wmontoya409
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaela Dror
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Henderson
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

Congratulations on your new-to-you Toyota! It sounds like Yaela hit all the marks that make for a satisfying car-buying experience. We will have to let her know how you felt about the visit. Thank you, and we hope to see you for a service appointment!

December 14, 2024

Excellent work and courtesy people, my favorite place. , Carlos is one of the best in the business . More

by CLO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Norm Reeves Toyota Dallas responded

How nice that you listed our dealership as one of your favorite places! We appreciate it and appreciate your glowing review for Carlos. He will be happy to hear it! Thank you, and we're just a phone call away if you need us.

December 13, 2024

Carlos left while I was getting the oil change. They gave me no updates about my multi point inspection. Charged for my tire rotation (it was always included with oil changes) No follow up about th More

by H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Norm Reeves Toyota Dallas responded

We like to be transparent and thorough when it comes to service, but this appears to be an issue that we need to address. Thank you for letting us know about the level of communication you received about the multipoint inspection and the other services that your Toyota needed, including the tire rotation, oil change, and issues with your tire pressure. Please contact our service department when it's convenient for you. Thank you.

December 13, 2024

Quoted $995 for a service and I was able to get the exact same service at another shop for $401. Way overpriced. More

by albertinejc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Norm Reeves Toyota Dallas responded

We value your feedback on your service visit for your Lexus, Albert, and will keep your comments in mind. If you'd like to discuss this matter with a service representative, please contact our dealership. Otherwise, we hope that you will consider returning for service in the future to get a five-star experience. Thank you.

December 13, 2024

Our first experience with the Norm Reeves dealership was positive. We continue to return to this dealership because of our confidence and trust in Shelly Jackowski. Shelly has been coordinating the mainten More

by Gtherring2425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Norm Reeves Toyota Dallas responded

We appreciate your review on your first experience with our dealership! We're pleased that Shelly has been instrumental in encouraging you to return for service. Thanks for letting us know, and we'll be happy to pass this on to her. See you next time!

...
50
...