Norm Reeves Toyota Dallas

Most pleasant car purchase experience ever My wife and I purchased a new Highlander Oct 31 from Liane Mann. I purchased via the internet initially and Liane immediately stood out from the other My wife and I purchased a new Highlander Oct 31 from Liane Mann. I purchased via the internet initially and Liane immediately stood out from the other three contacted Toyota dealers because of clear responses that showed details of the cars matching my initial criteria with clear pricing information. The other dealers seemed determined to give incomplete responses while soliciting a phone conversation. Liane interacted via email (my preference) until a car matching our final criteria was located at a price I found appealing. Visiting the dealership to drive the car and finalize the arrangements was extremely pleasant. Liane took extra time to show my wife all of the features of the car and even took the time to pair my wife's iPhone to the Highlander. Liane was complimented by Richard Breaud in finance who provided a pleasant closing experience. I am 55 years old and have purchased many cars over time. This was the most enjoyable car buying experience I have had to date. More

Go Cowboys!!!!!! Our overall experience was great!!! James Smith and his team answered any questions that my husband and I had. I recommend you to go get your new car! Our overall experience was great!!! James Smith and his team answered any questions that my husband and I had. I recommend you to go get your new car!!!!!! Go Cowboys!!!!!! More

Quick and Easy We arrived at 4:00pm on a Saturday and drove home with our new vehicle by 8:00pm with the best price of 3 dealers that we compared. Scott was awesome We arrived at 4:00pm on a Saturday and drove home with our new vehicle by 8:00pm with the best price of 3 dealers that we compared. Scott was awesome and the whole experience was a pleasure. More

Wonderful salesman!! I bought a car a couple of weeks ago with Billy Goss. He was very informative and helped me a great deal in making my decision of which car to buy. H I bought a car a couple of weeks ago with Billy Goss. He was very informative and helped me a great deal in making my decision of which car to buy. He was not "pushy" but listened to what I wanted. I have been bragging on him to all of my friends and highly recommend him to anyone who wants to buy a new car. I recommended him to my oldest son and am confidant that's where my other sons will go when they buy their new car. If you are in the market to buy a new car…ask for Billy Goss!!! More

Best Experience Buying a New Car! Karen was helpful and patient from the first contact after I searched online in my beginning car search. She understood when I told her I was just s Karen was helpful and patient from the first contact after I searched online in my beginning car search. She understood when I told her I was just starting to look for a new car and wasn't pushy or intrusive in spite of the time it took me to decide on which car I wanted and which dealership I wanted to deal with. She searched other dealerships for the car I wanted even when others told me the car wasn't available. She was really helpful in the buying process, too, hurrying along the process when other departments were busy. I love my Toyota Avalon. More

Very pleased I was very satisfied with everything and would recommend to others. my experience with Karen Schlatterer was above and beyond, she works very long hou I was very satisfied with everything and would recommend to others. my experience with Karen Schlatterer was above and beyond, she works very long hour to insure her customer has the answers they need. More

Great Buying Experience I am very impressed and pleasantly surprised with the new Camry. Karen brought me the car and I love it! She was very professional and courteous I am very impressed and pleasantly surprised with the new Camry. Karen brought me the car and I love it! She was very professional and courteous. She went out of her way and I am very impressed which is why I purchased the car from her. More

Buying My first NEW car Thank You Karen for the best experience.. Cowboy Toyota is the place to go....they worked to get me my new car..thanks so much ... Thank You Karen for the best experience.. Cowboy Toyota is the place to go....they worked to get me my new car..thanks so much ... More

Bought my first new car here. I bought my first car here, a 2015 Toyota Corolla. I was advised that I had to see James Smith, and I did, and now I know why he was recommended to me I bought my first car here, a 2015 Toyota Corolla. I was advised that I had to see James Smith, and I did, and now I know why he was recommended to me. Mr. Smith was a very professional and personable guy, who really knew what he was talking about. He didn't pressure me or push me into thinking that I had to buy a car right then and there, but he made it feel right; the way it's supposed to be. He's a great man and he made my first car-buying experince very smoothe. More

No games, no stress. Great experience. Liane Mann is the fleet manager for Cowboy Toyota and was an absolute joy to work with. She quickly got back to us with a quote, and it truly was the Liane Mann is the fleet manager for Cowboy Toyota and was an absolute joy to work with. She quickly got back to us with a quote, and it truly was the lowest price out the door they would offer (unlike some other dealers we spoke with). My wife and I had intentions of going to Cowboy Toyota and another dealership in order to compare two specific cars we had chosen, but the experience as Cowboy was so pleasant we ended up foregoing the other stop. Liane was very professional and courteous, and especially patient while we tried to keep our toddler and 6 month old entertained throughout the process. We had a great sale price on a new Highlander, and got a very fair deal on our trade-in. There was no back & forth, no 4 square method or any other game/manipulation to suffer through. Once we had agreed on specifics, we were quickly heading to the finance department to sign papers. Chris in finance was an absolute joy to work with as well. He was patient, courteous but most of all my wife and I appreciated his humor. We did not feel rushed to sign papers, and he was willing to take time to explain or walk things through for us. Cowboy is family owned, and we met one of the co-owners during our trip there. I can't remember his name, but he was just as friendly as the rest of the bunch. You got the impression that he did care about his reputation/the name of the company and wanted to make sure everyone walked away happy. I've only bought from a dealership 3 times, but this is by far the most pleasant experience I have had. I would highly recommend anyone looking for a Toyota to get a hold of Cowboy and see what they could do for you. More