Norm Reeves Toyota Dallas

Billsusan Karen was knowledgable, friendly, and professional. I recommend her highly! She made this experience very enjoyable and I look forward to working wi Karen was knowledgable, friendly, and professional. I recommend her highly! She made this experience very enjoyable and I look forward to working with her again in the future. More

Very impressed with Karen & Cowboy Toyota! We went with the Costco program and was put into contact with Karen. What can I say....I have been blown away by Karen. She was not pushy as most of t We went with the Costco program and was put into contact with Karen. What can I say....I have been blown away by Karen. She was not pushy as most of the car salespeople I have worked with in my 20+ years of purchasing cars. Before going to the dealership, Karen and I spoke and texted about the vehicle that we were interested in. She took time out of her day, to go out to the truck on the lot that we were looking at to inspect it herself as it was a used vehicle and it had just arrived on the lot a few days earlier. Karen is super nice and friendly. She did not rush us one bit, nor pressure us into anything. She was very respectful of my budget concerns. My husband and I decided to get the truck, and I was uneasy about the financing. We have some credit challenges, and Karen assured me that the finance department would help us out. That is where we met Felanna, the finance manager. We told her upfront that we were not interested in a warranty. We wanted this to be quick and easy. And she delivered. She was able to get us a fair interest rate. We walked out of Cowboy Toyota with a new to us Toyota truck, and we did not feel like we were raked over the coals. We got a great deal and were given excellent customer service from Karen and Felanna. More on Karen....she was able to get some paint and dents repaired for us. (this is being done as I write this) I had to leave the truck at the dealership, and she was able to get me a loaner car.....a brand new Camry......look out Karen, we might be back getting a new car from you :) Cowboy Toyota, Karen and Felanna have made me change my mind about purchasing a vehicle from a dealership. Thanks Again Karen! More

Great Service I want to thank Octavio for working with me to get my first new car. The was really friendly and easy to talk to as well as explain the process and h I want to thank Octavio for working with me to get my first new car. The was really friendly and easy to talk to as well as explain the process and how my new car works. He also had detailed information on the car's warranty. Thank you Octavio for making my car experience a great one. I will be sure to recommend you to all my friends and co-workers. -Thanks Sarally More

Lianne Mann was GREAT!!! , she was very patient with us and knowledgeable of the Toyota product. I definitely recommend Lianne to all my friends. She represents Toyota product , she was very patient with us and knowledgeable of the Toyota product. I definitely recommend Lianne to all my friends. She represents Toyota product and this dealership very well. Thank You! Lianne for everything. More

Ed Giraldo is great to deal with. Cowboy Toyota stands out to me because of the Ed Giraldo. I have been dealing with him for a long time and he always presents me with the best deal p Cowboy Toyota stands out to me because of the Ed Giraldo. I have been dealing with him for a long time and he always presents me with the best deal possible and does what he says he will do. Ed responds to all questions in a timely manner and has done most of my deals over the phone and brought the car to me at my home. He has even volunteered to take the car from my home to the dealership for scheduled maintenance. I can't tell you what a pleasure it is to go through the car buying experience with someone who puts the customer first and keeps the customer first. He will get my return business for as long as he is working. I have told him that he can't retire until I am through driving myself. HAHA! More

Best car buying experience We went to Cowboy Toyota because of Tommy Stock, a fellow alumni and board member of our high school alumni board. I went on line to look at the Ava We went to Cowboy Toyota because of Tommy Stock, a fellow alumni and board member of our high school alumni board. I went on line to look at the Avalon inventory and began a communication with Karen. We exchanged info on what I was looking for in a new Avalon and about the car I would be trading in- Karen went to work. We made a time to go to the dealership to meet Karen and check out the cars she had for us to consider. The whole purchase took less than two hours and we left in our new Avalon. The whole experience was a delight from sales to finance with Richard- a no stress purchase. I will refer friends and family to Cowboy Toyota. A very happy discovery. A very satisfied customer. Maureen Farmer More

Karen Schlatterer at Cowboy Toyota was the best salesperson I have dealt with. She was honest about the entire process. She took my bad past experience with purchasing a new car and tu was the best salesperson I have dealt with. She was honest about the entire process. She took my bad past experience with purchasing a new car and turned it into a pleasant one. I would recommend her and Cowboy Toyota to everyone. More

Karen Schlatterer is the best salesperson in the world . She was very helpful, friendly and professional. Karen makes car buying process “a piece of cake.” Thanks for your assistance and for the Great Pr . She was very helpful, friendly and professional. Karen makes car buying process “a piece of cake.” Thanks for your assistance and for the Great Price! I came looking for a good price but Karen gave me a great price. The Dealership environment is very clean and inviting. I will surely return there for another car. More

Very pleasant buying experience I recently worked with Karen in internet sales for a new truck purchase. She was friendly and easy to work with through every step of the process. I recently worked with Karen in internet sales for a new truck purchase. She was friendly and easy to work with through every step of the process. More

Amazing Liann comes through again! Liann knew exactly what I wanted and worked hard to find it. This was the fifth, but certainly not the last, vehicle we bought from her. She doesn't Liann knew exactly what I wanted and worked hard to find it. This was the fifth, but certainly not the last, vehicle we bought from her. She doesn't treat people like customers, but as friends. She calls to let you know what is going on, checks back to make sure everything is up to your expectations. Richard in financing was also great and made the process fun and painless. When we came to pick up the RAV, Liann was not able to be there, but had been in touch with us to let us know where everything was and what to do. We were met by one of the owners (how often does that happen?), who then saw that we had everything, even putting the dealer tags on himself. Rodney helped with Bluetooth and answered any questions. Liann later called to be sure that everything had been handled to our satisfaction. We love Liann and Cowboy Toyota obviously works as a team with your best interest at heart. More