Norm Reeves Toyota Dallas

Excellence! The Cowboy Toyota service department serviced our old Highlander. Their service was second to none! We were so impressed that we decided to return to The Cowboy Toyota service department serviced our old Highlander. Their service was second to none! We were so impressed that we decided to return to purchase a new Highlander. Liane and Felanna worked hard to make sure we got a vehicle that met our needs. More

Best car purchase experience EVER! My wife and I had been taking our time to find the right car, right options, right color, and right price. Cowboy Toyota is 30 miles from our home My wife and I had been taking our time to find the right car, right options, right color, and right price. Cowboy Toyota is 30 miles from our home but we had tried three other Toyota dealerships without success. With the exceptional assistance of Karen Schlatterer at Cowboy Toyota, we found everything we needed and all elements of the sale and trade-in were handled expertly and with sensitivity to our needs and concerns. We left the dealership with our beautiful new car on the day we arrived elated to have the purchase made so comfortably. You can be sure that we will use any opportunity we have to sing the praises of Karen Schlatterer and Cowboy Toyota. Knox Huff More

Easiest New Car Buying Experience - Ever The lease of our Rav4 was close to the end. We received a mailer for some Memorial Day specials from Cowboy Toyota. Our long-time Service Rep, Shell The lease of our Rav4 was close to the end. We received a mailer for some Memorial Day specials from Cowboy Toyota. Our long-time Service Rep, Shelly J recommended Liane Mann. After agreeing to meet on Saturday I had some unexpected delays but Liane was very accommodating to my schedule. We arrived at 5:30 and she was taking care of three customers and acknowledged us quickly and in a very friendly manner. We took the vehicle we had previously discussed for a test drive. When we came back, Liane asked how we liked it and we said we loved it, so she said she would get Patrick to start on the pricing. Although we did not agree with the first offer, Patrick came out and spoke with us. Patrick and Liane then went to bat for us and came back with an offer that I couldn't refuse. We then completed the finance shortly thereafter. The entire process was one of the easiest I have been through. I hate buying a new car and going through all the haggling. I didn't have to do this with Cowboy Toyota, Liane & Patrick.. I had done research and had spoken to several dealerships in the DFW area. The deal I got through Cowboy was the best deal for me. In February our other vehicle lease will be up and I will go back and work with Liane & Cowboy Toyota again. More

Excellent Service Rep - Shelly J We have been using Cowboy Toyota for approximately 16 years. I don't know when Shelly started at this dealership but she has been the best thing. Sh We have been using Cowboy Toyota for approximately 16 years. I don't know when Shelly started at this dealership but she has been the best thing. Shelly knows her cars. She is honest about what you really need to have done for your car. She doesn't sell you something you don't need. Although there are plenty of Toyota dealerships in this area, I go to Cowboy because of Shelly. If she leaves - I leave. More

Very helpful in new car selection Doug was very helpful in reviewing the local inventory to find the best fit for us. He encouraged us to test drive several different models. We are ve Doug was very helpful in reviewing the local inventory to find the best fit for us. He encouraged us to test drive several different models. We are very happy with the car we ended up with. More

Lianne Mann at Cowboy Toyota, over 7 other DFW Toyota reps, informed my decision to purchase my Avalon Hybrid at Cowboy. Her grasp of the car's specifics, Mann at Cowboy Toyota, over 7 other DFW Toyota reps, informed my decision to purchase my Avalon Hybrid at Cowboy. Her grasp of the car's specifics, as well as her personal interest in my satisfaction prompted my purchase of 2 Toyota vehicles at Cowboy. I am content that I received the best financial deal possible. More

Surprisingly easy and pleasant experience I've purchased new Toyotas in the DFW area twice before, and both experiences were verry bad. The first time (2002), I was a victim of the typical ca I've purchased new Toyotas in the DFW area twice before, and both experiences were verry bad. The first time (2002), I was a victim of the typical car sales process, and gave the dealer a 25% profit margin on the deal. The second time (2007) I was a better educated buyer, and got a great price - but it took over 40 hours of "playing the game" with a floor salesman. This time I promised myself that I'd know what a fair price (well under MSRP, and a small profit margin for the dealer)for the vehicle would be, and not step foot on the dealership before I had a price locked down. I sent out internet requests through multiple methods, and was contacted by several dealerships. Most were not straightforward in answering my questions, and wanted to play the numbers game. Karen contacted me through my Costco request for pricing, and unlike all the other internet managers I spoke with, she was upfront, quick to respond, patient with my indecision on which vehicle I wanted. Over the course of a week I went back and forth with her on what color and options I wanted - each time she quickly responded with a vehicle, delivery date and price. I had decided I was going to delay purchase of a new 2014 4Runner until I sold my 1999 model. Karen offered to have a site-unseen appraisal done in case I wanted to just trade it in when I had an unexpected offer to purchase it from a private buyer. After all the back and forths on my part, I sent yet another request to Karen, because I now had to move FAST to get a new car. She found one in stock that had most of the options I wanted, and sent me another FAIR price! I went into the dealership for a test drive of THAT car - already prepped for delivery, signed the paperwork, and Karen asked if her finance department could make me an offer to finance at the dealer (I already had outside financing arranged). They managed to find me a better rate - so I switched! THE WHOLE PROCESS AT THE DEALER WAS ONLY 2.5 HOURS!!! I couldn't have been happier - I've NEVER been in and out of a dealer that fast, and without headache or any game playing. I'm sure I'll be back to see Karen when it's time to buy my next Toyota! More

Purchased new Toyota from Cowboy Toyota I requested a quote from various dealerships and received many responses. When James from Cowboy Toyota called me i informed him of my budget so as no I requested a quote from various dealerships and received many responses. When James from Cowboy Toyota called me i informed him of my budget so as not to waste each others time. He promptly called me back with a counter offer very close to my budget. I went over to the dealership and negotiated for a while with James (at no stage i was rushed to make a decision or buy the car) and ended up getting a great deal on the vehicle and financing at a great rate! I highly recommend James Smith at this dealership. More

Awesome Rodney! I did not went there to buy but window shopping. Then I met Rodney Houston and after talking to him for few minutes called my wife t her consent to bu I did not went there to buy but window shopping. Then I met Rodney Houston and after talking to him for few minutes called my wife t her consent to buy Toyota Prius same day. His humble but informed conversation about car buying and Toyota in particular make me decide to purchase. Highly recommend to see this man if considering buying Toyota and Cowboy Toyota dealer!! More

great sales person Great sales person, explained the car inside and out. Would highly recomend Liane to friends and family. Happy with the purchase. First time at Cowbo Great sales person, explained the car inside and out. Would highly recomend Liane to friends and family. Happy with the purchase. First time at Cowboy Toyota. More