Norm Reeves Toyota Dallas

experience to remember I never had such experience with any of car dealership in the past. Robert was very friendly, experienced and never tried to force us into anything. I I never had such experience with any of car dealership in the past. Robert was very friendly, experienced and never tried to force us into anything. I still call him directly whenever I have a question or concern. It was something. Overall it was a very good experience. More

New vehicle purchase Just purchased a new 2014 Toyota Highlander. The Sales Lady was very nice and explained everything to my wife and I during the entire process. She w Just purchased a new 2014 Toyota Highlander. The Sales Lady was very nice and explained everything to my wife and I during the entire process. She was not pushy and didn't try to get us to buy more than we wanted. There was a problem with the vehicle that we selected because the original due date, for some unknown reason, was pushed out another month. However, she was able to find our second choice in color that we would accept the same day she called to tell us that our original choice would not be available until late July instead of late June. More

Today's Toyota 4Runner Purchase I contacted Cowboy Toyota through the Costco Auto Program. I received email from Robert Shultz, inviting me to call and discuss the car I wished to p I contacted Cowboy Toyota through the Costco Auto Program. I received email from Robert Shultz, inviting me to call and discuss the car I wished to purchase. Opposed to other contacts at other dealers, Robert was the first to offer to procure a vehicle equipped exactly as I wanted it. A price was quoted. A very good price in my opinion. I gave Robert a credit card deposit over the phone, without ever visiting the dealership. Robert's communication was extremely efficient. Perfect in fact. What he said he would do, he did. What he said would happen, happened. The car hit the lot on Saturday morning, and was prepped and ready for delivery that afternoon. I am 53 years old, with 4 drivers in my family. I have purchased many new cars. Without exception, this was the simplest, quickest, most pleasurable auto transaction I have ever been involved in. This dealer's business model is different. They are transparent. Absolutely no xxxxxxxx. THIS IS THE WAY A NEW CAR PURCHASE IS SUPPOSED TO BE. When I arrived at the dealership to take delivery, I met with Robert to exchange some basic information, then met with Richard in the finance department to finalize the transaction. Again, no pressure to add products, warranties, insurance that I didn't want, just an efficient explanation of my choices, the manufacturer warranty, what I was signing, delivery of license plates, etc.. After some instruction on the operation of the car's electronic features, I was on my way. Very satisfied, very impressed. Thank you! More

Hassle Free I didn't have good experiences with car dealers before. So I went through Costco auto purchase program. Then Karen contacted me. I visited her office. I didn't have good experiences with car dealers before. So I went through Costco auto purchase program. Then Karen contacted me. I visited her office. She showed me all the numbers and they are close to those from the research I did. Therefore, I put in the deposit right away. She even delivered the car three days ahead. My second visit was to pick up the car. I always consider that buying a car should be easy, no hassle. This this is what I want. Thank Karen making this purchase so smooth. More

Awesome experience! Staff was friendly, respectful, and professional. Great car for an excellent price. Karen was pleasant to work with. She took extra time to help us se Staff was friendly, respectful, and professional. Great car for an excellent price. Karen was pleasant to work with. She took extra time to help us set things up and answer all our questions. We are so pleased. More

Great Dealership! We recently leased our first new car from Cowboy Toyota after moving to Dallas from Cincinnati. We decided to purchase a 2014 Toyota Prius with onlin We recently leased our first new car from Cowboy Toyota after moving to Dallas from Cincinnati. We decided to purchase a 2014 Toyota Prius with online help from James Smith and we received excellent help while in house from Rodney Houston. He truly went above and beyond to make sure we were comfortable with all of the features and were aware of the ins and outs of leasing before any papers were signed. I appreciated his patience and expertise that he shared with us. I would recommend Rodney Houston to anyone who decides to lease from Cowboy Toyota! More

2014 Avalon Our 2002 Toyota Highlander was with our family for twelve years. We had recently been discussing changing our vehicle and were wavering between the 2 Our 2002 Toyota Highlander was with our family for twelve years. We had recently been discussing changing our vehicle and were wavering between the 2014 Highlander and Avalon. We ultimately decided on the Avalon, as my wife has her eye on the Highlander. We had been taking our 2002 Highlander to Shelly in the Service Center for over ten years, and on her recommendation, we met with Liane in Sales. From the start, she was very warm and helpful, she only wanted to know what our needs were. She was honest about her opinions and really guided us through the process. She was never pushy or rude at any point, including discussion of purchase price. Liane was very professional and made the entire process very easy. We have both been with car dealers where we just wanted to walk out mid deal—Liane is not that car dealer. After the purchase was made, she spent almost an hour with us in the car, helping us get familiar with all the technological advances that have come along in the past 12 years. When it comes time for us to buy our next car, we will definitely be looking for her!! More

Good overall experience There was a lot going on at the dealership at the time while I was purchasing my car and I came later in the day and I could tell everyone was pretty There was a lot going on at the dealership at the time while I was purchasing my car and I came later in the day and I could tell everyone was pretty tired by then. Beyond those things, I had a good experience with the everyone working to get me the price and car that I wanted. More

Karen is exceptional!!! I was greeted by Karen and treated like royalty through out the whole process! This was my second purchase at Cowboy and I would do it again thanks t I was greeted by Karen and treated like royalty through out the whole process! This was my second purchase at Cowboy and I would do it again thanks to Karen Schlatterer. I had a lot of reservations about purchasing a new vehicle and letting go of my Rav 4 because I love it so much, but thanks to her sharing all the specs and having me a drive a Camry I was sold once I came back from that ride and beautiful conversation with her! I had to pinch myself because it just didn't compare to the ride in the new Rav 4...but Karen was with me every step of the way and help me work within my budget to make the purchase! I will be back again, thanks to Karen! More

Highly recommend Robert Schultz WOWW!!! Words can't describe how AWESOME Robert Schultz is:) This was my second buy from Robert.. I drove from Sachse all the way to Dallas.. It wasn' WOWW!!! Words can't describe how AWESOME Robert Schultz is:) This was my second buy from Robert.. I drove from Sachse all the way to Dallas.. It wasn't close for me but WELL worth the drive:)) I would Highly RECOMMEND Robert to everyone in my family ;)) this was my first time buying a NEW car and the experience was AMAZING:) I was able to trade in my RAV4 for a 2014 Camry! He isn't pushy which I really appreciated.. I was on a time crunch and he got me out driving the car off the lot at the time I needed to be out! We had many laughs:) I requested all the numbers in advance so that I would know more or less if I could handle a new car payment and he helped me keep my payments at the same!! Thanks again sooooo much for all the help and being a GREAT SALESMAN!! Cowboys Toyota is the BEST?? More