Norm Reeves Toyota Dallas

Exceptional Karen is no doubt one of a kind that can not be found at any other dealership anywhere. This is my second Avalon that I have bought at Cowboy Toyota. Karen is no doubt one of a kind that can not be found at any other dealership anywhere. This is my second Avalon that I have bought at Cowboy Toyota. I was in an accident May 15, 2014 which totaled my first Avalon. On Saturday May 17th I was calling Karen at Cowboy Toyota to find a new Avalon just like the first. By the end of the day she had located 3 within the state of Texas but she had to wait until Monday to speak with the other dealers. Karen hesitated with these cars due to the possible mileage that may have been on them and began another search. By Tuesday she found an Avalon coming into port by the end of the week and put a hold on it for me. We completed the final deal with accessories and I picked up my new car on Saturday. There were a few items that were over looked on the car but Karen remedied these hiccups immediately. The entire process with Karen and Cowboy is like no other car buying process my husband and I have ever had. We highly recommend Karen and Cowboy to our family and friends who are in the market for a Toyota. It is to bad they don't sell other brands. Thank you Karen for an enjoyable and stress free car buying process. Donna Honore More

Billy Goss was great We started out looking at a used Prius V. The car was very low mileage and the price as good and Billy was very friendly, knowledgeable and not pushy. We started out looking at a used Prius V. The car was very low mileage and the price as good and Billy was very friendly, knowledgeable and not pushy. We were kind of disappointed though in the interior condition of that car. It should have been detailed better before being placed on the lot. We elected to also look at new Prius V's they had in stock with Billy because we liked him so well. We wanted the Two trim level but with the Homelink mirror (garage door opener built in). That is not standard in that trim package so Billy searched the state of TX and found there were 9 in stock. Only one of them was in the DFW area. Ironically we had already driven that car at another dealer and were not happy with our treatment there. We told Billy we had a firm price on that car and he said "Let me see if I can beat that price." So we said OK and he beat the other dealer's best price by $500 without seeing it first. Ultimately we bought that car from him, they traded the other dealer for it and Billy went and got it. We had really good financing lined up, %1.49, but the finance guy asked "f I can meet or beat that will you let me finance the car?" So we said yes provided there was no drama involved. He made one call, got us 1.39%, we did the deal and were in and out of finance in 30 minutes or so. If you don't want the normal retail car buying BS from a dealer, go to Cowboy, tell them not to give you the run around and then let them do their thing! Great experience. Far from where we live so probably won't go back often but very pleased. More

Ed G is outstanding! ...especially when I had a problem, a door chip. The Adells came to me, installing door guards, which are awesome! All cars should have them. ...especially when I had a problem, a door chip. The Adells came to me, installing door guards, which are awesome! All cars should have them. More

Excellence as a standard I've dealt with Ed for many years now and realize that buying and servicing cars can be as painful as a visit to the proctologist. Ed Giraldo makes o I've dealt with Ed for many years now and realize that buying and servicing cars can be as painful as a visit to the proctologist. Ed Giraldo makes otherwise miserable experiences much, much better. I would highly recommend seeking him out to do business with him if you're in the market to buy a new car. He listens to what you want and doesn't try to oversell you and I HATE it when a salesperson tries to sell me something other than what I just told 'em I wanted. More

Job Well Done Karen was top notch. She is like no other, Toyota is very lucky to have her. I have found a lasting friend I hope. Jamal was great too!! Karen was top notch. She is like no other, Toyota is very lucky to have her. I have found a lasting friend I hope. Jamal was great too!! More

Very satisfied, service is two thumbs up! :) I knew what I was looking for,when I went to Cowboy Toyota, Billy Goss took me straight to the car that I told him I wanted. He was very patient and k I knew what I was looking for,when I went to Cowboy Toyota, Billy Goss took me straight to the car that I told him I wanted. He was very patient and knowledgable about the vehicle. The process was very easy and very fast. This is my second vehicle that I buy from Cowboy Toyota, I will definitely refer friends and family to Cowboy Toyota. GO SEE BILLY GOSS!!! :) More

Ask for Doug Chambers Doug is patient, thorough and accommodating to his clients needs and circumstances. I purchased my car in 2011 from Doug Chambers and when it came ti Doug is patient, thorough and accommodating to his clients needs and circumstances. I purchased my car in 2011 from Doug Chambers and when it came time for my daughter to purchase her car I went straight to Doug. I believe he is honest and extremely customer service oriented, great communication between us, he called, emailed and texted the necessary information and details for my daughter to make a decision remotely (she goes to school in Houston). Whenever the need arises for my family to purchase another vehicle we most certainly will be turning to Doug for help. More

A sad story brightened by the great folks at Cowboy Toyota I was in an accident on April - in my almost new Toyota 4 Runner which I purchased at Cowboy the previous May. Liane was my rep then and wanted my old I was in an accident on April - in my almost new Toyota 4 Runner which I purchased at Cowboy the previous May. Liane was my rep then and wanted my old 2008 4 runner and sold me a beautiful replacement in 2013. As mentioned in April 2014 my car was totaled BUT I am alive because the Toyota did its job it saved my life. Now to the brighten my day part: 1) Liane called me on hearing of the accident and was very compassionate. When insurance was processed I was lucky to have some equity but no what I had had with my trade in. Liane found me a sweet deal - a demo that meant a little chip of the price with a vehicle more than comparable with my 2013. 2) She listened - I didn't want another white one too many memories; I wanted a moonroof and back up camera - I had missed that in the 2013. She hit the mark with all my request. When I walked I didn't have to browse a million cars. The console apps and stereo is awesome in the 2014 - a silver lining on a miserable experience along with heated seats :-). 3) Felanna was empathic and worked hard to figure out my loan needs with no judgments or hassle. With a small equity check and some refunds from prior prepaids and great skills we got me a great deal for financing too. I drove home that day in my lovely mean looking steely gray awesome sounding and riding truck. More

New car The dreaded car buying process was a breeze. We were out of the Cowboy Toyota dealership in about an hour. Thanks Karen Schlatterer for making the pro The dreaded car buying process was a breeze. We were out of the Cowboy Toyota dealership in about an hour. Thanks Karen Schlatterer for making the process run smoothly. More

Great Experience Karen Schlatterer is a terrific salesperson. Although I did not purchase a vehicle, she was very helpful by following up with me to see if I had any q Karen Schlatterer is a terrific salesperson. Although I did not purchase a vehicle, she was very helpful by following up with me to see if I had any questions about the vehicle I had inquired about. I felt no pressure from her and she answered all questions I had about the vehicle. She is a true gem and asset to Cowboy Toyota. I would definitely recommend her services to my family and friends. More