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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,297 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,297 reviews

January 10, 2025

Excellent service and attitude. I will definitely come back. Thank you so much. Great thank More

by Isolinenina33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Norm Reeves Toyota Dallas responded

We will welcome you to come back any time for Toyota service! Thanks for the compliments, and we look forward to working with you again. Feel free to schedule online so that you can find an appointment that conveniently fits.

January 10, 2025

John is very knowledgeable and it does not feel like he is taking advantage of you. More

by wardcha3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

See, that's what we like to hear! That you feel like our service technicians, including John, treat you well and make sure that you understand the repairs or services your car needs. Thanks for letting us know, and feel free to use our online scheduling for your next appointment!

January 10, 2025

Dealership is in a central location close to Mesquite, Dallas and Forney. The facility is clean and well maintained. Staff are friendly, knowledgeable and helpful. More

by TDMICKELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Aguilar
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

That sounds like your service visit for your Toyota hit all the right marks! We hope that this encourages you to return in the future. Thanks so much, and remember that you can conveniently schedule your appointment online!

January 10, 2025

Only problem I had was , my vehicle set up for about an hour after it had been worked on, and I wasn't let known that the work was finished. More

by LYNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelly
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We're grateful for your feedback, Lynn! We will address the delays you experienced in receiving your car back from our service team. Your time is valuable! Hopefully, next time, your Toyota will be ready, and you'll be told as soon as it's back in shape. Thank you for sticking with us!

January 10, 2025

Shelly Jackowski is the best! She takes such good care of everyone. She has an excellent work ethic. More

by TOUVOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

Shelly gets so much fan mail, and we're so thankful for her! We're thrilled that she provides the type of service we want all customers to enjoy. Please let us know what we can do in the future for you. Remember to request Shelly when you make a service appointment. Thank you!

January 10, 2025

Great service price was a bit steep. But my are was great.service was ok.the service area could uuse some more customer training . But all in all ok More

by jontiveros77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate the feedback on the prices of the services you received for your Toyota as well as our customer service. This will help us to improve our services to accommodate all of our customers. Remember to check our service specials before you come in for extra savings. Thank you!

January 10, 2025

This was a routine oil change with wheels alignment. My air pressure light was on and they did not put air in the tires. This is the first dealership that I have dealt with that does not do basic things More

by cmiles2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your oil change and wheel alignment and are disappointed that you were not satisfied. Since we value you as a customer, we encourage you to reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. That way, he can address the issues you experienced. If you choose to return to our dealership, we can provide you with a five-star experience. Thank you.

January 10, 2025

Robbie was excellent! Service was done quickly and with quality. He was fully transparent and told me exactly what my car needed or didn't need. It’s a relief to go to a p More

by Andrew Asay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

That's awesome to read, Andrew! We're so happy that Robbie performed the service that your Toyota needed and you felt it was transparent and fair. We appreciate it. Thanks so much, and please let us know what else we can do for you!

January 08, 2025

My appointment went smoothly. Efficient and prompt service. Everyone was respectful and communicated what would happen, as this was my first maintenance service since purchasing More

by mn.butler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Norm Reeves Toyota Dallas responded

Welcome back to our dealership! We appreciate you returning and are pleased that you had a great visit. We pride ourselves on efficiency and are glad that it was delivered to you. Hope you're enjoying your new Toyota, and we'll see you for your next service check-up. Feel free to make your next appointment online. Thank you!

January 06, 2025

Shelly is fabulous. She has been our advisor for over 13 years! She always ensures that our vehicles are in tip top shape. We trust her implicitly because of her experti More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

That's great that you've been working with Shelly for more than 13 years! We're pleased that she gives you the type of service we strive to provide. We also appreciate the feedback about the ending of the pickup and delivery service. We will keep this in mind and see if this will be a viable option in the future. Thank you, and we look forward to many more years of partnering on the service of your car!

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