Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Norm Reeves Toyota Dallas

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.8
5,054 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
Contact Dealership
View Awards

9525 E R L Thornton Fwy

Dallas, TX

75228

Directions

By Type

Showing 5,054 reviews

January 10, 2025

This was a routine oil change with wheels alignment. My air pressure light was on and they did not put air in the tires. This is the first dealership that I have dealt with that does not do basic things More

by cmiles2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your oil change and wheel alignment and are disappointed that you were not satisfied. Since we value you as a customer, we encourage you to reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. That way, he can address the issues you experienced. If you choose to return to our dealership, we can provide you with a five-star experience. Thank you.

January 08, 2025

My appointment went smoothly. Efficient and prompt service. Everyone was respectful and communicated what would happen, as this was my first maintenance service since purchasing More

by mn.butler
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Auchter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Norm Reeves Toyota Dallas responded

Welcome back to our dealership! We appreciate you returning and are pleased that you had a great visit. We pride ourselves on efficiency and are glad that it was delivered to you. Hope you're enjoying your new Toyota, and we'll see you for your next service check-up. Feel free to make your next appointment online. Thank you!

January 06, 2025

Shelly is fabulous. She has been our advisor for over 13 years! She always ensures that our vehicles are in tip top shape. We trust her implicitly because of her experti More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

That's great that you've been working with Shelly for more than 13 years! We're pleased that she gives you the type of service we strive to provide. We also appreciate the feedback about the ending of the pickup and delivery service. We will keep this in mind and see if this will be a viable option in the future. Thank you, and we look forward to many more years of partnering on the service of your car!

January 05, 2025

Shelley is a superstar. Prices seemed high though. Long wait for parts to arrive not great More

by Peterjohnwellsmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

We will pass on your compliments to Shelly, Peter! Your feedback means a lot to us, so we will keep your comments in mind regarding the prices and delay in receiving parts. Make sure that you're taking advantage of our service specials, which can save you money on parts and various and seasonal services. Thank you, and we hope to see you at a future appointment!

January 05, 2025

My stepdaughter was looking for a car and we headed to this dealership after finding the car she wanted online. When the saleman started giving other choices which clearly were not the car she was lookin More

by Hugoavila739
Recommend Dealer
No
Employees Worked With
Pedro Cachay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your recent sales visit for a used Toyota and your disappointment in the outcome. This an issue that we will address with our sales team to provide customers like you and your stepdaughter with a five-star experience. We wish you all the best of luck, and if you decide to return in the future, we'll be happy to serve you. Thank you.

January 05, 2025

I appreciate the quick, easy appointment service. Antonio was friendly, efficient and took care of my car's needs More

by Cat.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

That's great to hear! We assume you used our online scheduling service, which can be convenient. We're also pleased that Antonio could take care of your car's needs and make the experience pleasant. Thank you for coming by, and we'll see you next time!

January 05, 2025

Thank you for the good service I do recommend cowboy toyota for any service you needed More

by c.ab_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sticking with us even after we've switched from Cowboy Toyota to Norm Reeves Toyota of Dallas! We hope to provide the same high level of service we've been giving to customers. Thank you for coming in, and make sure that you check out our service specials before you stop by!

January 05, 2025

The employees were fantastic. Pedro Cachay and Luis Santos were exceptionally patient and courteous. It would be wonderful if the dealership offered complimentary snacks and bever More

by nluis62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Cachay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! We appreciate you giving us your business and the compliments for Pedro and Luis. We will keep your suggestions regarding the snacks and beverages and the vending machine upgrades in mind. Thank you, and we hope to see you at a future service appointment!

January 05, 2025

VERY HELPFUL CUSTOMER SERVICE. MOST OF MY QUESTIONS WERE ANSWERED. THEY GOT ME EXACTLY WHAT I WAS LOOKING FOR More

by latoya.hill18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Breaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Smith
Report | Print
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota, Latoya! We appreciate your feedback and would like to know what we can do to boost your next review to a five-star experience. Thank you, and we hope to see you for your first service appointment!

January 04, 2025

Very efficient and very easy to deal with. I’m very pleased with overall experience More

by georgeriba
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ivan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Norm Reeves Toyota Dallas responded

We wish you the very best of luck with your new Toyota, George! We're happy that the experience was up to your expectations. If you decide to add on accessories, please let us know. Thank you, and we'll see you next time!

1
...
18
19
20
...
506