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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,825 Reviews

2,825 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 03, 2024

She spoke with me it's hard to read lips. I prefer to communicate with our phone by typing in note because I'm fully deaf More

by J.Tran.0095
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We sincerely apologize for any inconvenience caused. We appreciate you sharing this feedback to help us improve. If we can assist you again please reach out.

February 03, 2024

All communication was pleasantly shared clearly & understood without pressure. Respectful communication helped the sales process. More

by bette_edg
Recommend Dealer
Yes
Employees Worked With
Jerry
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're truly sorry to hear about your negative experience despite our efforts for clear and pressure-free communication. Your feedback is invaluable in helping us improve our service. Please reach out if there's anything we can do to make things right.

February 03, 2024

Great service, communication. Easy in and out. No pressure. All of my questions were answered about the service provided and any needed. More

by Jeffrey.Randall
Recommend Dealer
Yes
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're thrilled to hear that you had a seamless experience with us. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels!

February 03, 2024

It was top notch as usual It was great working with Hannah I would recommend anyone to go there More

by Gma_462
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience working with Hannah. We appreciate your recommendation and look forward to serving you again in the future.

February 03, 2024

My first service visit after purchasing a CPO Honda CRV was a great experience. Everything from booking the appointment to meeting with the service advisor to picking up my vehicle when finished was handle More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your service visit met your expectations and that you felt valued throughout the process. We appreciate your kind words and look forward to serving you again in the future.

February 03, 2024

Very good The waiting room was comfortable Michael was very informative, service was good The time to complete the work was reasonable More

by Sactodd52
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted to hear that you found our waiting room comfortable and our service satisfactory. We apologize for any inconvenience caused by the time it took to complete the work. Your feedback helps us improve, and we appreciate your patience.

February 03, 2024

Friendly, courteous and kept informed on the progress of my vehicle. Service agent was excellent More

by williamworsham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gerlikoviski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback! We're delighted to hear that you had a positive experience with our service agent. We strive to provide excellent service to all our customers and we're grateful for your kind words.

February 03, 2024

Dennis was awesome, super helpful and he kept in contact with me through the whole process. More

by nshut002
Recommend Dealer
Yes
Employees Worked With
Dennis
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with Dennis! We're thrilled to hear he provided excellent service and kept you informed throughout. We appreciate your business and hope to serve you again in the future!

February 03, 2024

Kept me well informed along the way Tim is Very Much Professional at Customer Service More

by Sftblscr
Recommend Dealer
Yes
Employees Worked With
Tim Keller
Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Tim's professionalism. We're sorry to hear about any aspect of your experience that didn't meet your expectations. Your feedback helps us improve.

February 03, 2024

Angel was my service manager. I couldn’t have asked for anyone, nicer, friendlier, better at communicating and above all just downright KIND. I live in Southern Illinois and crea More

by Home for a visit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2024 -

Home for a visit responded

Best Service Care in an Emergency Ever!

Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience with us! We're thrilled to hear that Angel and our team provided excellent service and got your car back on the road. We appreciate your kind words and your trust in us. Safe travels!

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