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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,825 Reviews
Call Service Center (817) 345-6175

2,825 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 05, 2024

Easy check in and the entire process was very smooth. Appreciated the Uber rides to get me home More

by jimvanover
Recommend Dealer
Yes
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're delighted to hear that your experience was smooth and convenient. We aim to provide excellent service from start to finish, and we're thrilled that you enjoyed the Uber rides.

February 05, 2024

I had a great experience at Norm Reeves Honda. Michael Wright was amazing throughout my visit. Also, my kids loved the kid area, and I loved how clean and well kept it was. More

by Veeperez95
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're delighted to hear that Michael provided excellent service, and that your family enjoyed our facilities. We appreciate your kind words and look forward to serving you again in the future.

February 05, 2024

Always helpful and fast service. It is close to my house, so is very convenient. Good service! More

by Genoveva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that our convenient location and fast service have made a positive impact on your experience with us. We appreciate your support!

February 04, 2024

Great service. Professional, courteous staff. Very busy service so it was a little slow, but understandable due to the volume of customers. Very pleased! More

by james.greenwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words and understanding, [Customer's Name]! We appreciate your patience amidst our busy service. Looking forward to serving you again soon!

February 04, 2024

Already did this. No I am pretty sure I have completed this survey. Michael L. was awesome. More

by gloriag27
Recommend Dealer
Yes
Employees Worked With
Michael Lindley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lindley
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Feb 04, 2024 -

gloriag27 responded

Great service and my husband enjoyed the soft chocolate chip cookie left on the dash.

Feb 04, 2024 -

gloriag27 responded

Again, service was great from the service rep people, even heard a thank you and have a great day.

Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for any confusion, but it seems there might have been a misunderstanding. We appreciate your feedback and want to ensure your satisfaction. Please reach out to us directly so we can address any concerns you may have. Thank you.

February 04, 2024

Elizabeth is extremely thorough and professional. I completely trust her with my vehicle. Elizabeth is extremely thorough and professional. I completely trust her with my vehicle. I have no problem r More

by Chris
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth French
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you so much for your kind words, we really appreciate your trust and recommendation! If you ever need anything else, don't hesitate to reach out.

February 04, 2024

Yes Yes I like cars and stuff And tacos. Plus Mexican hot chocolate was muy bueno More

by Jered.Fregoso
Recommend Dealer
Yes
Employees Worked With
Still
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your enthusiasm and we hope to work with you again in the future. If we can assist you with anything please reach out!

February 04, 2024

Awful. MIsquoted repair estimate which led to wasting several hours at dealership. Do not recommend More

by ts.wade
Recommend Dealer
No
Employees Worked With
Hannah Pearson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
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Feb 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for any inconvenience you experienced due to the quote you received. If we can be of assistance to you in the future please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

February 03, 2024

I could not ask for any nicer person than Mr. Dennis Wilson. He was very kind and very helpful for me to understand what need to be done to my car. Even though they could not find the noise that More

by sueshade.shade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wilson
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Mr. Dennis Wilson and our team. We're sorry we couldn't resolve the noise issue this time, but we're grateful for your understanding and hope to assist you again in the future.

February 03, 2024

Clear communication. I received assistance from several team members. Positive & professional. No, no, no More

by Glenlcampbell
Recommend Dealer
Yes
Employees Worked With
Timmy Lit
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Feb 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear about your experience. Clear communication and professionalism are our top priorities, and we apologize if you felt otherwise. We'd like the chance to address your concerns directly, please reach out to us at your convenience.

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