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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,828 Reviews
Call Service Center (817) 345-6175

2,828 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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February 18, 2024

Hannah Pearson was friendly and Informative. Her customer service skills are excellent. All of my concerns were carefully listened to and addressed. More

by Karenadoran
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're delighted to hear that Hannah provided you with excellent customer service and addressed all your concerns. We appreciate your business and hope to serve you again in the future.

February 17, 2024

Great It was Great experience It was Great experience It was Great experience Lovely Cool More

by Pradip.Acharya077
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth French
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Feb 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your experience with us! We're thrilled to hear you had a great time at our dealership. Looking forward to serving you again in the future!

February 17, 2024

Anthony really went Above and beyond, he was able to make me comfortable from the start and took the time to carefully access my needs. He took great care of my car and because of that I will back there ever More

by Diapapa99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jul 02, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Hello! First, we apologize for the delayed response. Due to a customer verification issue on this site, we were unable to review all feedback. Thank you for sharing your experience! We're thrilled to hear that Anthony went above and beyond to make you feel comfortable and took great care of your car. We appreciate your loyalty and look forward to serving you every time!

February 17, 2024

Service tech did the procedure wrong and had to do over. Cost 1-1/2 hours extra More

by Victravis1939
Recommend Dealer
Yes
Employees Worked With
Michael Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We apologize for any inconvenience caused by the additional time taken for the procedure. We appreciate your feedback and will use it to ensure better service in the future.

February 17, 2024

5 star Great experience- primarily salesmen Stephen Bennett is A ++ Stephen Bennett is awesome! More

by mayomark
Recommend Dealer
Yes
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the positive feedback! We're thrilled to hear that Stephen provided you with an exceptional experience. We appreciate your support and look forward to serving you again in the future!

February 17, 2024

Kind and very helpful Gave me good explanation along the whole process and have the work finished earlier than I expected More

by Daeweon
Recommend Dealer
Yes
Employees Worked With
Scott gerlikovski
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with us and that we could exceed your expectations. We appreciate your business and look forward to serving you again in the future.

February 17, 2024

Great! Fast service and great customer service I was appreciative that Larry had asked if I did my maintenance through Honda or elsewhere More

by Norjo1012
Recommend Dealer
Yes
Employees Worked With
Larry Dvorak
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Feb 21, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're delighted to hear you had a great experience with us. Larry always aims to provide excellent service and ensure your vehicle is well taken care of. We appreciate your business and look forward to serving you again in the future.

February 16, 2024

My greeter was very good! He explained everything very well. I will be back. Thank you. More

by mschat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the kind words! We're thrilled to hear that you had a great experience with our greeter. We look forward to welcoming you back to our dealership in the future!

February 16, 2024

We have purchased two Honda Accords thru this dealership, formerly Huggins Honda. The salesman Oliver Rose both times. We have had excellent service on regular maintenance and now a repair to the passenger More

by rebeccabray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your great feedback, Rebecca! We're glad to hear that Oliver and our service team took good care of you during your visit. Let us know if you need anything else!

February 16, 2024

Excellent customer service that we can trust! !! The peace of mind that we can get our car fixed now and have a payment plan using Sunbit, so easy to qualify and convenient. More

by Veronicablasio
Recommend Dealer
Yes
Employees Worked With
Hannah Pearson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hannah Pearson
Report | Print
Feb 20, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our customer service and found our Sunbit payment plan convenient. We appreciate your trust and look forward to serving you again in the future.

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